I used to buy coffee and meals here a lot. Then I went one day after being fired and the death a close relative; I was v. sad and distracted. I was just hoping to enjoy my coffee and lunch. But a worker I will call “Ms. Attitude” was working. (She knows who she is—perhaps other customers will also know who she is.) She always seems to sneer, never smiles, radiates an “I’m too good for this job” vibe & does not respond to polite comments like “Thank you” or “Could I please have a napkin?”
Ms. Attitude blasted me when I ordered one item and mistakenly referred to it by another name a moment later. I mean blasted. I am not an overly-sensitive person but I began to cry. Such unnecessary meanness, for no reason at all, other than that I am not cool like Ms. Attitude herself. The other person working was embarrassed and did not charge me for the item, but this isn’t the point.
I am a loyal customer but now I only visit the Spring Garden location, because of Ms. Attitude’s hateful attitude. I am a clean, polite customer who spends a fair bit of money and doesn’t cause any trouble for staff, or look down on them. You, Ms. Attitude, have cost your location my business and the business of my friends. I understand that we all can’t be as hip as you, but please have some manners, smile now and then, and consider that however bad your life may be (I have no idea), there may be others having a rough time too. Thanks. —Conflicted Fan
This article appears in Mar 18-24, 2010.
I’m sorry, you’re going to have to be more specific if you think we know who this is because they are a snotty coffee slinger with an attitute. that’s like half of them.
it’s kinda true.
Did you contact the manager?
And a barrista is just a frigging *waiter*, after all.
P.S. I refuse to say `venti`. People look like dicks when they have to use this invented bullshit lingo for a goddamn coffee.
Sure it`s 5 dollars, but it`s still a large.
And when you`re selling these 5 buck ventis (arrrrgh!), you should be nice to the customer.
Waitress.
pretentious purveyors of poop
Serving coffee, I work quite a lot
for tips, 3 bucks is all that I got
but rather than whine
perhaps I’d do fine
if i weren’t quite as much of a twat
wheeliep- trust me, no one give a flying fuck that you refuse to say “venti”, half the baristas call it a large themselves so don’t be all self righteous- you look like a dick when you announce that sort of thing.
i’m sorry, you can’t say dick on here
the moderator
Can I say `bite me`
I`ve never heard a coffee waiter call it a large, unless it`s at Tim`s.
So, um, bite me.
🙂
i’ll tag team with you ttfn
As much as I enjoy the Coast I wish they would change their stupid fucking policy on not naming businesses/establishments. How are people to avoid these fucking douchebags/assholes/knobs if you don’t know the places they infest? Let’s start calling a spade a spade and be done with it!
I’ve never heard ‘venti’ used outside of Starbucks, except by those annoying twats that will wander into any coffee shop and expect to get a “venti caramel half-fat frappucino with just a smidge of whipped cream and a light dusting of cocoa.” I don’t drink Tim Hortons, and every coffee shop I know of goes by either small, medium, large, or regular and large.
shit o.p., we had almost the same bitch last week, did you just wake up? fuck them and find a better watering hole, there are like a million of them downtown. but probly had snotty bitches there too, or maybe it was your attitude?
I think you should contact the manager.
If you are talking about the shop that I think you are talking about, I know the manager really well, and they would really want to talk to you.
You can find their contact name and phone number on the company’s website.
you can say the name
the moderator
funny I get my coffee from a place on Barrington… which also has a spot on Spring Garden, and I have NEVER had a problem with the staff, I think they’re all great. I’ve never seen any of them be nasty, they always greet everyone with a smile and know a lot of the regulars by name or drink preference, maybe I just go in at the right time?
So imagine if Ms. I’m Too Good For This Job got fired because she wasn’t good enough for the position (you know, being a rude twat and all really isn’t a qualification for good a good CSR).
Wouldn’t those ironings be delicious? ^__^
I agree Mei, while I’m not a huge fan of their coffee and all the pretentious hipster artsy-fartsy NSCAD / Kings / Dal Arts snobs who seem to inhabit this local coffee chain, the staff have always been cool to me, too.
I also never, ever say “Venti,” fuck dat shit! Starbucks is one place where I have consistently found friendly service, both here and other locations around the world. I gotta admit, I do like their coffee.
Dear F7-
Apparently some people *do* care that I don’t say “venti”.
So, yeah.
Bite me.
There are a few places I’ll buy my latte fix. I find the Smiling (mammal) has great coffee and great service (also the scene of my first date with Desert Princess).
Star(rhymes with “ducks”) has good coffee, and I have no problem with their service at all. Just the usuage of phony faux-hipster lingo to order a coffee.
(name)-A-Renos is my favourite latte, and I love the drive through on Robie. And the cup is always full, like the Star place.
So, while I run into crap service occasionally in these places (like any business), my issue was with giving a faux-hipster name to the coffee waiter/waitress and invented terms for sizing of the delicious, Devil’s brew.
WheelieP
And at the risk of being sacreligious, Tims coffee is vile swill. It tastes burnt to me, no matter how often they change the pot. Though the service is always pretty good, which is why I still drink it here and there.
Heh wheels…. apparently F7 sees some kind of religious significance with how we refer to warm caffeinated beverages and you have committed a sin. Either that or F7 is the very barrista who is being targetted in this bitch. Either way…. F7, you should plant yourself down near the counter in said coffee shop and listen for yourself…. I have yet to hear the barristas refer to their drinks as “small” or “medium” or “large”….. And I definitely don’t order ‘venti’s’, not only cause I refuse to say it, but because they cost more than the lunch I have just purchased moments prior. And Grande…. makes me feel like I should be some Latin country.
OP- heed the generous and useful counsel of my fellow coasties and right a letter of complaint (even hand-deliver it to the manager) If she has a history of treating customers with no respect, her time should be up anytime soon (just let me go in and experience her rudeness for myself, so I can see……..)
I agree, Q — I’ve ALWAYS had great service at Starbucks! Once, they didn’t have enough passion tea mix left to make me a venti so I said a grande would be fine and the barista made me a special drink (with extra syrups and stuff) that he said was his favorite with the passion tea and didn’t charge me extra, and when I go to one location downtown there’s another adorable barista who always jokes around with me. And once, I was chatting with a barista in a location in ottawa and we got so into our conversation she forgot to start my drink so she gave me a coupon for a free drink because I had to wait (which was my fault anyway for starting the convo). And, I’ve even had excellent service in Toronto — the staff were SUPER friendly.
People might hate on starbucks, and yes it *is* expensive, but i don’t go every day and the service is always fantastic so I keep going whenever I want a treat (and you can get your drink made in soooo many different ways!) 🙂
Yes, I have yet to experience bad service at Starbucks, I’ll definitely give it that. Even when they are super busy and SHOULD appear stressed, they continue on like clockwork and are always pleasant (even talkative…..)
It’s a coffee shop, nothing more.
Fragile feeling or not; a quick “go fuck yourself” is a suitable retort to a snotty coffee pourer.
Best response to snotty people is to look them in the eye smile and say:
“You have a wonderful day”
Deny them the satisfaction of letting them know they’ve gotten to you and let them stew in their own misery. In the end they will get EXACTLY what they are asking for all the time wondering why shitty things happen to them all the time.
@sebastian_
if starbucks is a coffee shop and nothing more than tim hortons and second cup are used enema dispensaries.
mmmmm, enema dispensary residue….
there’s an untapped market.
all the fun of eating your favorite sandwhich…. twice!
haha
..I think I just threw up in my mouth a little. God damnit, zZz. Gag.
@OP:
Feel free to come and get a sammich from a certain sandwich/deli market in Scotia Square instead. Promise I won’t yell at you. 🙂
if this is the place I think it is, it is right across from the split crow. there really isn’t another location on spring garden road as the owner and the name have changed, bu totherwise is the same, just want to clarify.