I work at a drugstore, and today, about 80 fucking people complained to me because we sold out of the eggs we had on sale and weren’t giving out rain checks. I’m sorry, but do I LOOK like I own the fucking store? I don’t make the rules, I just follow them. I understand that it’s frustrating when you can’t get something you wanted because it’s sold out, but you should’ve come earlier if you wanted the eggs so badly. I don’t need to hear about how stupid you think it is, or how unfair, or whatever. We can’t just change the policy because you feel cheated, so stop acting so fucking entitled! I can’t believe how many people wanted me to make an exception “just for them”.I don’t care. I follow what my boss tells me because I don’t want to get fired so get some manners and calm the fuck down!
—Dairy Dickheads
This article appears in Sep 3-9, 2009.
um, why weren’t you giving out rain cheques?
or did it say in the add that they are in limited supply?
what is the policy? and is it made clear somehow by the public?
otherwise, we, the public, have a right to “inquire within” and ‘harass you’ with questions whose answers should have been made clear.
(see what I did there… used the ol’ doubles for what’s happening and singles for the eye-roll scenario, just so you can differentiate)
I know people get worked up, but if they are informed and know the “rules” of the situation then they are usually more accepting. otherwise, you get a bunch of old bitties writing letters to some joe canada who just replies with a coupon and the world keeps on-a-turnin’.
i know whioch store this is oppers! people were prob upset because YOU never in store whats in the flyer
Am I the only one who finds it odd that they sell eggs in a drug store !?!
I never go over to the local food market looking for drugs . But them again I absolutely refuse to buy clothing at the Super markets either .
Grocery stores usually sell OTC meds for cheaper than the drugstores do. Same as mass merchandisers.
I would talk to your boss and suggest putting up a sign in the space where the eggs were, stating that the store is out of eggs and there are no rain checks. It might not stop all the idiots but it’ll help.
I don’t care if the rules are clearly posted or hidden as small print…don’t care if the store always runs out of stock.
NOTHING gives consumers the “right” to hassle employees of any store. Complain once, calmly, sure…then shut the fuck up! Like the OP said, the sales clerks/cashiers can’t do a damn thing about it, so whining to them only serves to make someone else’s day miserable too.
But I can see it now.
Customer: You’re out of fucking eggs. What are you trying to pull?
Clerk: I’m sorry but here’s a raincheck.
Customer: I don’t want a raincheck, I want my eggs. Why should I have to come back. Now where are you hiding them you little skank.
Now at this point (in my fantasy world) the clerk then, a la Indiana Jones, pulls out a gun and shoots the rude, arrogant customer.
I bought 2 dozen in the morning and 2 more dozen when I got off work and there were still lots left at the Mumford road location in the evening.
Eggs aren’t dairy.
Just sayin’.
The only policy that really irritates me is the sale pricing for multiple items at a drug store frequented by Shoppers. Lets say 2L bottles of pepsi are on sale 4 for $5, great it’s only $1.25 a bottle but this chain forces you to buy the 4 bottles to get that price, otherwise it’s $2+ each. I don’t want or need 8 litres of soft drink at home, nor do I want to lug them home on the bus using their flimsy bags.
Go to any of the major grocery stores and you can buy 1 bottle and it rings up at the discounted price even though the sign says X bottles for X dollars. Thats customer service!
Sadly a certain Z-branded department store has also followed the drug store example and forces it’s Shoppers to buy in quantity or pay more.
People will complain regardless raincheck or no raincheck. TRUST me.
Sometimes stores will have sales to get rid of excess stock and won’t offer rainchecks for this very reason.
And customers should learn that employees usually don’t think each and every customer is special and are not about to change a policy that could get them in trouble just to make you happy. No customer is worth getting fired over.
“”Like the OP said, the sales clerks/cashiers can’t do a damn thing about it, so whining to them only serves to make someone else’s day miserable too.””
Wrong. If a store/business/restaurant/cable company etc has a stupid policy…in this case, often “running out” of advertised gate-crasher price leaders…it is up to us as consumers to spread a little grief to the front-line staff…sorry, but that’s the case.
Unless management actually gets complaints and suggestions at the weekly staff meetings from their OWN employess about how customers are bitching, nothing will ever get fixed.
If enough of us gripe to the front line staff, they will start to complain and stuff the staff-room suggestion box!
In fact, if a cable/phone etc company has a particular offensive policy, I consider it my duty to keep that front-line employee tied up on the phone for at least 30 minutes… Use a calm and “slow” voice, never swear, that gives them an excuse to hang up …try to sound “old”…while you torment the staff over the stupid policy. (I often have the phone held to my ear and talk away whilst making a sandwich…”Excuse me sonny, could you explain AGAIN why the repairman can’t give me an ETA, he does have a cell, right…?”
If enough of us do this…the policies DO get changed, believe me.
Sadly for you front-line staff/bank tellers etc, you are the first into battle…but if you want an easier life, it’s easy…tell your boss that his policy is STUPID and it’s causing grief all around, wasting your time, my time and his money…
Simple…
The issue *is* BMF is that most front line staff in places like grocery stores or drug stores aren’t listened to by upper management. I’d complain about policies all the time when I worked at SS and management would just shrug me off. And eventually, all that shrugging off just breeds apathy, and front line staff no longer give two shits. I didn’t do my last round of cashiering for very long, but by the time I left I was pretty apathetic. I was always polite and nice and shit to every customer, but I really did stop giving a shit if a policy was stupid or unfair to the customer because there was no point in expending the energy to try and do anything because management doesn’t give a flying fuck what front line staff think.
Which in itself is FUCKED because front line staff are the ones who interact with the customer who keep their businesses afloat. If I ever ran a company such as SS I’d pay a lot more attention to front line staff rather than boards of white collared rich dudes who probably hire people to do their grocery shopping FOR them.
You can’t compare the front-line staff of a grocery store to the ones at the phone company! The grocery store has easily accessable managers who are happy to hear customer concerns in person while Aliant keeps it’s management behind locked doors, far away from the consumer, forcing us to speak with CSRs who can’t do much more than approach management when issues arise.
Welcome to customer service work, OP. The job is all about getting bitched at by irate people over things completely outside of your realm of control. It’s eggs this week and next week it will be something else, just keep smiling and soldier on.
We hold these truths to be self evident:
– That customers will have a feeling of self importance and treat retail workers like crap because they believe the old ‘customer is always right’ bullshit.
– That management, whether in the retail world or the corporate world, doesn’t give a flying fuck about the peons that work for them nor do they care to hear their thoughts, opinions and insight.
My Mom went to one of these stores to get eggs, and got some of the last of them, but the guy said they had 90 boxes of 24 dozen eggs that morning for the sale. You can’t exactly fault the store for not bringing enough stock in if they had that much in the morning and just happened to sell out by the end of the day.
Not only did they have that much PAS, but they might not have been able to even stock any more than that. One of my buddies is a receiver for the S drugstore, and they often have their storage areas packed to an unsafe level when stuff goes on sale. I gotta agree with PK too, about the apathy thing. I used to work in fast food, and we would occasionally run out of baked potatoes because they take so long to cook and you have to guess how many to cook. People would be furious, and would want me to produce a baked potato out of thin air. It gets really tiring after awhile, because honestly, you can do your best to predict what you’ll sell, but it’s not always going to work.
Is there some kind of egg shortage all of a sudden?
Some customers can be such idiots: we’re talking about EGGS for god’s sake.
Who the hell eats eggs? Or has such an obsession over them it’s like a catastrophe when they’re gone?? My mom used to buy eggs all the time, but they just sat in the fridge. Such a waste of a chickie.
I eat eggs. They’re good. You should have some.
IIRC, Dino can’t eat chicken, which I’m assuming extends to eggs?
I’ve started lovin’ the mighty egg. I’ll have one for breakfast and I find I feel fuller throughout the day…and I have rediscovered the delicious egg salad sandwich. Couple it with a bowl of tomato soup and DELICIOUS. Use weight watchers bread and light miracle whip (with a dash of salt, pepper and paprika) and you got a healthy and lower cal lunch 🙂
More importantly, who eats eggs bought from a drug store? (as has been asked)
I mean, one doesn’t buy one’s Kwellada cream or enema kits from 7/11 now, does one?
My mom bakes a lot, so she’s in constant need of eggs, she generally buys them by the flat, so if they go on sale that cheap she’ll buy like 6 dozen. That’s probably where most of them go, to the bakers. I eat eggs all the time, I agree with PK, you have eggs for breakfast and the protein keeps you going all day.
As I prepare to leave for a hard day’s work…I leave you with this:
Why is it that we all readily accept the idea of a lovely hard boiled egg for breakfast, and yet many would recoil at the idea of a cooked mammalian placenta for lunch?
Enjoy…