This is for all you jackass corporate types who put together committees on creating committees to set up your “customer-friendly” websites, and refuse to let the experts build you something useful…
FUCK OFF! Maybe people would use your online customer service applications if you let the developer build them right! FU-UCK!
Seriously, I can’t register for the service if you make it impossible for me to find where to enter the required information…
AND if you want to go “paperless”, maybe you should have your forms created with some fucking INSTRUCTIONS… and the proper number of space for characters in a form…
You want me to enter the numbers on my card, (and I am looking at the GODDAMNED THING right now, the pattern is 4 digits, then 3, then 3, then 3 more), but your online form is asking me for 4 digits, then 3, then 5, then 2 more.
There are no other numbers on it, asswipe, it only has 13!!! You’re asking for 14! Should I just keep trying to register by adding a digit at the end until it works?
And don’t get me started about calling the Customer Service Line to help me set it up…
FUUUUUUUUUUUUUCK!
—So tired of useless corporate websites
This article appears in Oct 8-14, 2009.
Sounds like a online banking service. Mine always worked pretty good, except the time they canceled my debit card and pin number while in the process of giving someone else a debit card to my account.
I gave up on the Canada revenue site. First, I had to apply; then I had to wait for an e-pass; then, after some confusion I managed to finish registering; and finally after using the service a few times, I have to repeat the whole process over again, because of some screw up on their end. I can’t be bothered.
are you looking at the american version of the page? they ask for more digits.
I have no problem with TD or my CC company.
I feel your pain, it hurts so much I could cry. Did I hear someone say kill? Maybe a quick strangle to vent the frustrations. Some web sites are so totally stupid, they have no idea what they’re doing, not a fucking clue.
We are spoiled I guess by even having the convenience of web access to anything-in-the-world information but………we do have it……and it needn’t be painful. It should be quick and easy……..and logical.
it’s funny, whether the site is user friendly or not, younger folk always seem to figure it out because they are of the mindset that someone has thought of all the stupid things you could do and accounted for it to not hurt the system.
Older folk on the other hand.. well they tend to shudder and would rather not touch the keyboard for fear of messing things up.
interesting that. I guess the true power does lie in the hands of the developer.