To the waitress who served my wife and I: I have to say your service was the worst fucking service ever! You walked right past us 4 times before seating us. You took 10 minutes to get our drinks. You took another 10 minutes to take our order! I asked why you were taking so long. “I’m the only waitress working right now” you tell me. Okay, but still, why did you take so long? I saw you serving only 5 to 7 other tables, not something crazy like 15! Seriously, I had to ask you to refill my drink twice and my wife had to ask for more milk with her tea! It took you too long to complete those simple tasks. Then we got our wings and main dishes at the same time! When I informed you that the wings were supposed to come first, you told me the wing order got screwed up in the kitchen and by the time they were re-made, the main dishes were ready, so you put them (main dishes) with the wings ’cause you didn’t want our main course to get cold. Food for thought: maybe you should have told the kitchen to re-make the main dishes as well so they are still served fresh AFTER the apps!! But nope, you decided to plop it all down at once. Not much of an apology from you. You didn’t even offer to get us anything else. You just walked away, and we had to get up to ask for our fucking bill! My wife and I left a penny on the table for you. Then we went to the manager to complain and ask for a discount. His response: “She’s by herself and doing the best she could. The other server called in sick and we were unable to get a replacement. Sorry.”
No discount! I proceeded to tell him the service was shit and went into detail about why. He says “I told you before, she was the only one working and it was busy for 1 server. Why don’t you wait a few tables, yourself, before you start criticizing?”. What the fuck! Who says this to their customers!! Well, fuck you hapless waitress and manager, I’m ordering my food elsewhere! —Disgruntled Diner
This article appears in Jan 6-12, 2011.
Wow. That’s not right on any level. You’re absolutely right about remaking the main courses and what was up with the manager’s response? And the manager can’t help out a little? When I was working as both a server and a manager this sort of thing went on all the time. My managers waited tables and cooked and jumped in wherever they were needed and i did the same thing as a manager. Total fail, as the kids say. Serving is hard enough without making it harder on yourself by one’s own cluelessness. Better luck next time!
You, sir, are a fucktard of a human being and your unreasonable expectations make me want to pop you in the mouth. Why don’t you do the whole serving community a fucking huge favour and stay out of public restaurants? You’ve neither the patience or sympathy for anyone under duress and I hope to fuck the next server spills your whole fucking meal on your sorry, self-entitled head.
Oh, and the leaving of a penny – what a class act you are.
You be a twit trying to scam for a free meal.
Sounds like a crappy experience for everyone. You’re a douche for leaving a penny and not being more understanding and the manager is a douche for not being more sympathetic and trying harder to offer better service. Overall douchery to you all!!
Glad I ate in this weekend. Made a delicious homemade bolognese sauce… ’twas loverly and belly warming with some nice italian wine…
OB…there is this amazingly fast resturant chain you should become a regular at…they have Mc as the first 2 letters in their name & although they don’t have wings…they do have chicken.
But probably much more important to a cheapskate like yourself, they don’t expect tips & they just put out a new coupon book, with buy 1 get one free & two can dine for 8.99 !
You want bad service? Go to “wing night” at that place behind the chinese place on Robie. One server for 1/2 the seating. Its a joke.
OMG… a whole 10 minutes for drinks? And she “only” had 7 other tables? Have you ever served in a restaurant before? 7 tables is about as much as ANYONE can handle “comfortably” before things start becoming totally chaotic. In fact, I remember being flat out with 6 tables…. and I was an organizational freak who was good at what I did.
I am sure this server was doing all she could not to puck you in your ungrateful face. And expecting a discount???? Leaving a penny? You, my idiot friend, are the epitome of rotten customers that everyone in the food industry dreads. And you sound like a general, all-round arsehole. Happy New Year to you! May all your stupid dreams and expectations come true in 2011.
If it was a sit down dinner in a non-buffet environment and not a ‘wing-night’ or a ‘specials’ night your were entirely in the right. Don’t listen to the Peanut Gallery.
ralmn… yummm…. wanna share the recipe?
Sure! It’s straight out of my Italian cookbook. I actually put it on small shell noodles then baked it in the over under a white parm/cream sauce… It was delightful. It takes over an hour for the sauce to simmer away, so it’s a great snowy day activity.
Mmmmmmm ralmn….. Tell us more! Nothing like food porn to get me all worked up ahead of my lunch break!! If only there was an Italian joint in the food court downstairs I could get something somewhat similar…. (sorry MG’s- your pasta dishes just don’t cut it…..)
The level of the OP’s assholery knows no bounds, it seems.
I have a wicked seafood lasagna recipe in this book as well… nom, nom, nom…. 4 layers of creamy, slightly cheasy, seafood deliciousness…. mmmm….
Also, they do this thing with risotto – pretty much any risotto recipe would work, but they use a ham & peas one… where they bake it in a bowl, with a layer of fontina in the middle, then they flip it out onto a plate, it holds its shape and you “slice” it! it’s a thing of beauty… and yummy too (those I used a wild mushroom recipe because the person i was cooking it for hated peas).
Ahhhh ralmn, you’re killing me! Is this recipe book still in print and does it have a name? ;D
Hm, I’ll have to look at it when I get home. It was quite a few years ago when I got it. It’s a big encyclopedia kind of book. All Italian, with a section at the start with pictures and descriptions of typical Italian ingredients, pastas, cheese, meats, even olive oil and things. It’s really neat.
How do you screw up a wing order? Oh, I know, you fuck up. No tip for you!
Oh ralmn…. give me more!!!!!!!!!!!!!
I don’t usually respond to bitches, but I have to say something about this one; the OP is wrong on soooo many levels. For one, the server told him she was by herself, right there something called sympathy should have come into play. I agree, waiting for drinks, having to ask for a bill sucks but it’s different when there is only one server on the floor. You can tell by the post that the OP has never had a serving job because anyone that has would NEVER bitch one out for that. We have all been there before. The OP is an asshat for only leaving a penny, if the service was awful and she WASN’T the only one working ok fine, you’re still a douche but I can understand more. Getting that penny probably made her feel even more like a bag’oshit over something that she could not control. Why didn’t the OP ask the manager why he didn’t help her by taking a few tables?!!! I feel like the manager is at fault in this case because he should have taken a few off of her hands; you don’t become manager without serving first so it’s not like he doesn’t know what he’s doing. Sounds like the manager kinda likes being in charge and is the type of douche that would feel it was beneath him to take tables now that he’s “running the show”. The server shouldn’t have been bitched out in this case, the manager should have been. If someone calls in sick and the manager doesn’t make them find a replacement or they’ve hired people with whack availabilty, the manager is required to pick up the slack.
.Posted by Your Name Here on January 10, 2011 at 11:28 AM
Your commentI don’t usually respond to bitches, but I have to say something about this one; the OP is wrong on soooo many levels. For one, the server told him she was by herself, right there something called sympathy should have come into play. I agree, waiting for drinks, having to ask for a bill sucks but it’s different when there is only one server on the floor. You can tell by the post that the OP has never had a serving job because anyone that has would NEVER bitch one out for that. We have all been there before. The OP is an asshat for only leaving a penny, if the service was awful and she WASN’T the only one working ok fine, you’re still a douche but I can understand more. Getting that penny probably made her feel even more like a bag’oshit over something that she could not control. Why didn’t the OP ask the manager why he didn’t help her by taking a few tables?!!! I feel like the manager is at fault in this case because he should have taken a few off of her hands; you don’t become manager without serving first so it’s not like he doesn’t know what he’s doing. Sounds like the manager kinda likes being in charge and is the type of douche that would feel it was beneath him to take tables now that he’s “running the show”. The server shouldn’t have been bitched out in this case, the manager should have been. If someone calls in sick and the manager doesn’t make them find a replacement or they’ve hired people with whack availabilty, the manager is required to pick up the slack.
Awww, come on Cinco. The eateries I mentioned were only as an example, I’ve eaten at both (both good).
OB,you get what you pay for. If it were a 5 star resturant, your bitch is valid, if it was an inexpensive pub – stfu.
PS. I could never be a food server, too many assholes would wear their meal.
shiiiit sorry about the double post!!
very typical of the level of service in this city…ive been out to many restaurants in this city and the service is extremely bad,from the so called 4 star to the lowest pub…all are understaffed, poorly trained and terrible food ,but as soon as someone out there responds with a negative review of their experience,they get shit on from the usual posters on this site…people of nova scotia,please aim your standards higher,as your credibility in eateries is lacking.
I’m impressed to hear that a manager put an asshole customer in their place. The saying that the customer is always right is one of the bigger loads of bullshit ever told.
I don’t agree completely with the OP’s response. But, if a restaurtant is short staffed and the manager decides to seat more customers than the staff can handle he’s kinda asking for it.
I used to work at a place in Burnside and if it was busy and customers waited more than 10 mins to be seated the manager gave them a free desert coupon (for next visit) as they were seated. In effect apologizing and compensating in advance in case the service was not up to par.
This manger knew he was shorted staff, filled the place beyond capacity and did nothing to address the resulting poor service.
bsp, you’ve reminded me….Annapolis Royal, a certain breakfast place with a name that makes me think I should have eaten at Home inStead. We called Saturday to make brunch reservations for 40+ people. They said no, they didn’t want to bring in extra staff just for us. Oh well, c’est la vie.
Your discount was no tip buddy. You ever tried waiting 7 tables at one? No? Thought so. Walk a mile first and next time maybe you can chill out. The manager and waitress’s attitude was likely a direct reflection of yours.
Having been a server, and fully knowing the ‘joys’ of being the only one able to make it in for work -not the fault of the server- it is the intelligence and compassion of the customer that saves the day. Those smart enough to recognize the situation for what it is demonstrate patience and understanding while waiting for their service, or opt to try somewhere else. Those in possession of less intelligence and compassion always choose to behave as the OP and his wife. Hint to the OP: The amount of the tip always says more about the tipper than the tippee, though most people confuse it to the other way ’round. The OP and wife’s once cent speaks volumes about themselves, both the auditory sense and the quantitive.
Wow Hugo! That’s mind-boggling! A business that declined an opportunity to make money! Way to (un)promote your business through negative (in)action! That’s 40 people who could have individually or collectively been repeat customers! Now? Zip. And 40 people who are going to tell everyone they know about it. Brilliant business strategy!
I would have been irritated until the server informed me that she was the only one working, then I would have been much more understanding. It’s not her fault that she had to work every table – I’m sure she was doing the best she could. However, I’m not really sure why the manager couldn’t have helped her out a bit.
Food service industry business goes from 120MPH to a crawl 10 minutes after midnight January 1st. The manager and waitperson should be thanking Baachus that she has 7 tables to wait on. Seriously.
Hugo, OC – 5 will get you 10 that sometime in the next 6 months said business will close it’s doors and the manager will probably be interviewed on the evening news complaining about the economy, shortsighted politicians and parochial Nova Scotians who don’t appreciate fine dining.
I know the place Hugo’s talking about and I doubt they’ll be closing anytime soon. If they do, someone else will assume ownership of the building and re-open it sometime down the road.
Nope, it’s still there 4 years later, not hurting for business either. Even after that snub, several people from our chapter still go there (really big breakfast portions).
I’m out the door looking for a new job, peace all.
First things first, the OP sounds like a Class A jerk do not get me wrong (you can tell from the tone of the writing in his rant), however, I do believe they are for the most part right. Read the entire thing carefully instead of feeling like your running to the defense of the poor little serving staff. Walked past 4 times, and then ten minutes each for order and drinks, AFTER which the OP asks why it’s taking so long and was told by the server she was the only one working. Well if we want to talk about GOOD customer service and not the least someone can get away with and still have a job, then the correct thing to do would have been to mention that at any point during the 4 times they walked past the OP or during the two different ten minute stints. As a matter of fact it is one of the first things the server should have disclosed, it is not up to the customer to do detective work and ask to find out why things are slow. Now on to the wings! The server readily admitted that the kitchen screwed it up, so everything came at once. I’m sorry just because you admit to a mistake doesn’t mean you don’t have to fix it! At bare minimum they could have said hey we won’t make you pay 3-4 dollars for your drinks (which is what they usually cost in those free refill places). I appreciate that the server was probably at their wits end, but that is no excuse for the kitchens mistake, especially since they probably had less customers then they would have if the other person had shown up to work, am I wrong? And the managers response is basically the cherry on top! Listen, I think what gets mixed up in these bitches is the word discount. I don’t think the OP was looking for a free meal, but they were looking for some effort from the establisement that would make them want to come back after such an experience, regardless of if the experience was in their control or not, at the very least a free drink, or dessert offer probably would have did wonders, but hey we should all feel super bad for the server because someone else called in sick. SUCK IT UP, you knew what you were getting into when you got the job. Guess what people call in sick sometimes and it makes your job harder that night, sorry its like that in every job, I don’t get to provide bad service to clients and tell them a couple minutes later well I’m just stressed because I have to handle someone else’s job because they called in sick! In closing spare me your fake sympathies and be honest, you just wanted to be against the OP becuase their a jerk, not because their actually wrong!
“I’m the only waitress working right now” means “Get out now.” How can you expect decent service if there is only one person working tables. There are plenty of other restaurants in Halifax, and just maybe, if the owner becomes aware that customers are walking out because of the lack of service, then they’ll put more on staff.
O.P, you sir are an asshole. You and your wife should stay home and eat.
wow…after all the back and forth about who was right and wrong in this situation, and after reading hundreds (it seems like) bad experiences at restaurants, i’ll just say that i had a great experience a while back. i was at a restaurant in bayers lake (it’s a “jungle” in there), and my friend and i were seated close to a door. well, a little after we ordered, i noticed there were ants crawling in under the door, and were all around where we were sitting. we immediately told the server, and were moved to the other side of the restaurant. the manager then came out and offered us our meal for free because of the inconvenience. so, later, i decided i wanted dessert, so i told the server i would pay for dessert, and she brought it to us, but then the manager came out and told us he would like to comp the dessert as well. it left me feeling uplifted afer all the bad restaurant stories i’ve read and lived.
Um. But there were bugs visibly crawling around in the restaurant, dude. THAT is a bad restaurant story in itself! I would be more concerned that they got rid of the critters – unless they use them as alternatives to the bacon bits in your salad maybe.
Yo poster!! Go fuck yourself!!
So glad I re-evaluated my tipping policy after years of over-tipping.
It’s a hard habit to break, eh, Cranky? I’m trying to as well – society has made me feel soooo obligated to tip at least 20%. But that’s crazy! A penny is a bit crazy on the opposite end of the scale. So I’m working somewhere in the middle these days.
As a server myself at a very popular restaurant, things can sometimes get chaotic. Therefore I am sympathetic and patient when I go out to eat.
Maybe the server could have been more apologetic, but it sounds like you are lacking manners and patience in the first place. Therefore you should probably stay home and cook your own dinner.
Whenever things get a little out of control for me at work, I do my best for all my tables, but definitely make my polite tables priorities.
And as for the manager, managers will always stick by their staff. Yes, a good manager would pick up a few tables or atleast help ensure the overall costumer service by running a few plates or taking a few orders.. but the fact that the manager went as far as to put you in your place, I’m sure you were even worse then you led on in your post, therefore your 1 cent tip is not worth putting up with you again.
I had pretty good service over the weekend and I tipped 25%. It was quick…food was hot. I think we were the guys only table so we never waited.
I’m really hungry after reading this. I want pasta!!!
I’m curious what restaurant op visited!!! Was it on spring gnd rd ?
They could comp me all the free meals in the world, jeal2004, but I would decline to eat any of them. Insects in a restaurant is a HUGE dealbreaker! Make no wonder they were throwing free food at you! They didn’t want to face a health dept. visit! Better to buy your silence with food than be accountable. If ants in the dining room are acceptable, just imagine what the standards in the kitchen must be!
Dear OP: stop going to restaurants.
Love,
Restaurant Industry
Yeah OP, stop expecting service from the service industry, just bend over and shit out a big fat tip no matter how you’re treated, don’t stand up for yourself (unless you’re doing it on the internet, of course)
10 fucking minutes, is that all? holy fuck man, i’ll take you to a restraurant in stewiacke, where it takes an hour, just to get a coffee. more probly knows her place across from the co-op store.
I think some people confuse service with slavery.
Fuck, I would have told you to get out and not return. Sheesh,, not enough milk in her fucking tea? You should be spilling some tea into her cup instead of WHINING ’cause your WINGS came with the meal…..where the hell was this? Yep, a classy joint for sure…..hope you gave your wife the wish bone at the end of this romantic evening.
bah hah hah, the manager served your ass, nicely played manager!
i usually try to help the over-worked watron, sometimes it’s appreciated sometimes…
Ha ha, good one, equating waiting tables in Halifax with the slave trade.
Hey Rosie – if you’re there – my cookbook is “Italian Cooking” by capalbo, whiteman, white, boggaiano, pub 2002 by Hermes House. Dunno if you can find a copy – it was a gift ages ago, but I would be happy to send through recipes!
oh – found it: http://www.amazon.ca/Italian-Cooking-Defin…
But I have the paperback… it was only like $35 or something…
That’s wasn’t the point, Cranky. The OP came across as a giant asshole here. If the wait was SOOOO long for a table why not go elsewhere? If the wait was sooooooo long for drinks (10 minutes really isn’t that long — what? should they have the OP’s drinks ready upon their arrival ffs?) why not go elsewhere?
No, OP probably thought “hay, I’m going to get a discount if I complain so I’m gonna stay!”
Taking this shit out on the poor server is what makes the OP an asshole. She was probably busting her ass trying to make up for her co worker and he/she shat all over the poor girl. Expecting instantaneous service, especially when it’s explained that extenuating circumstances means they’re short staffed, is unreasonable.
Personally, I like the fact that the manager stuck up for his staff and put an arsehole customer who expects to be fawned the fuck over in his place.
I’m sure you won’t be missed at that establishment, OP.
Also, I have a friend who had a bad service experience at a popular sit down restaurant chain a few weeks ago. The server was snotty and it seemed like a big imposition to do any sort of work. So my friend called the manager and they had a nice chat and when she offered my friend two free meals she said she wasn’t looking for a free meal, just simply better service. She didn’t take them up on the offer.
Clearly, OP was looking for a free meal. They had plenty of time to leave if they weren’t going to be satisfied with their experience (Ten minutes for a seat! WHOA!). Not the brightest crayon, are we, OP? If you don’t like the way things are don’t let the door hit you on the arse on the way out.
I have to say… I think if the OP didn’t come across as such an entitled dick, maybe people would have a little sympathy. Once you actually tell your server she/he is doing a poor job, I don’t think you should expect your service to get better. I figure if you are that ignorant, you pretty much get what you deserve. The way to handle this situation is, (1) leave a shitty tip, (2) if the service was terrible and the waitress/waiter was rude then have a quiet word with the manager on the way out, (3) do not return to that restaurant and tell your friends not to go there either.
10 minutes isn’t very long, unless you’re waiting for something. It probably doesn’t occur to a lot of people to just up and leave, which is why they sat there and took it. While it’s obvious to some that a wait to get in is probably a good indication to go elsewhere it may not be for all. I don’t think they were out for a free ride, but you can’t really tell from the info provided.
The manager appeared to start out handling the situation well but screwed up with a remark like ‘try waiting a few tables’, I mean, for all s/he knows, this person did wait tables at some point in their lives.
The situation could have been handled like
“Hello, my name is Bob. Sorry that it took so long for me to seat you. As you can see we are somewhat busy and a little understaffed. One of my co-workers was unable to come in so I’m stretched a little thin. With that in mind you’ll have to bear with me if things take a little longer tonight.”
The manager, other than picking his/her nose could have been bussing tables, seeing to the wait (hey, how about getting those drink orders started now instead of when the patrons get seated, eh?), or helping out in the kitchen.
I just don’t get the feeling that would’ve made any difference, Cranky. The side we’re getting here from OP makes OP look like a douchehat and that’s just HIS side. I’ll bet the other side is even worse.
I’m betting OP’s the type who’s never satisfied with anything and expects everyone to fall all over him.
A) I don’t believe the manager said what OP’s claiming he said (at least not in that way) and b) I’m betting OP was a jerkwad to the manager from the get go.
And if OP was really dissatisfied with the wait for seating and it didn’t occur to leave has no right to bitch about anything else.
Bad service is one thing, being an impossible to please dickwad customer is another.
And maybe the manager was busy doing other things? Most managers and supervisors don’t just sit around playing with themselves. Who do you think submits payroll? Orders supplies? Balances the books? Deals with dickwad customers? Etc…? Maybe he was helping in the kitchen? Maybe he had other things to attend to?
PK, that’s a lot of speculation you got going on there eh? You don’t “believe” and you “bet”, but that doesn’t really hold much weight does it? Just seems like your being argumentative because we all agree the OP is a jerk, but he’s still in the right. Let me simplify it for you, things we can come to conclusions about, OP is a Jerk, Server did not inform customers why service was slow, Server admitted kitchen made a mistake, Neither server nor manager felt that mistake was worth offering compensation to a customer, END OF STORY. Once you take the tone of the OP out you can see they were in the right to be “upset”. Furthermore, just because the OP was a jerk does not entitle the establisement to treat him like they are also jerks. This is not pre-school, if you don’t like how your being treated you shouldn’t just drop to the level of the person offending you, you should rise above that BS and do what’s right, which in this case would have been treating the OP like a good customer regardless of if they were or not, it’s called professionalism.
BeezyWeezy knows what time it is. One of the few who ‘gets’ it.
I don’t think you’d fit in here.
Lester Burnham: I have fast food experience.
Yeah, like twenty years ago!
Lester Burnham: Well, I’m sure there have been amazing technological advances in the industry, but surely you must have some sort of training program. It seems unfair to presume I won’t be able to learn.
One of the very few cranky…Logic and critical thinking seems lost in general society these days…
It’s clear to see there are two sides here… those who get it and those who don’t. That said, I support my previous statements and also PK’s speculations.
Compensation for the mistake Beezy? It was not a mistake in quality… but a mistake in the timing. I am sure the customer still got the product they wanted, just not at the exact time they expected it. I mean, do you think the OP would have freaked on their wife at home if she was making them supper and made a mistake with an appetizer that meant they’d have to eat it along side their main course?? Sure, we expect certain things paying for service and food, but we live in a world of imperfection and if everyone expected compensation for every little mistake….. well, it would be called Douche Planet instead of Earth. Server DID inform customer why service was slow:
“I’m the only waitress working now”…… explains it to me! Shit happens and people need to expect it every now and then. OP should take a look at the last time he made a mistake and then assess how it was handled by those it impacted.
What jonno said.
You know after reading all the posts to here…if I owned a resturant, & you came in a gave a 1 cent tip…in recognition of your generosity, I would get a picture of you from our security tape, & frame it on the wall withthe penny there for all to see. just what a wonderful individual you truely are.
Hopefully if you ever returned, you’d see yourself up there scowling ,with the penny cicled & arrowed in red ink …get pissed & LEAVE .
IF you were so pissed at the service no tip at all, would be better than an insult IMO .
I’ve watched a waitress follow customers out the door screaming because she didn’t get the tip she thought she deserved, it was a sad sight to see.
Like I said, I’m happier now that The Coast has helped me evaluate my tipping policy.
If you worked in a restaurant you would have a better idea of how much people tip, and posting a pic of a ‘bad tipper’ would definately affect your bottom line as much as it would your staffs gratuities, in a bad way.
after having worked in many types of food slinging businesses…i would never want to own one. food costs/labour costs/drunk stoned employees and customers. “smell this painey, do you think it’s gone off” no thanks
I hope the OP knows there’s an actual RESTAURANT section where you can put your review/comments so that other people even know which restaurant has so greatly wronged you.
drop a bizzzzomb in there.
Jonno, maybe you should read the OP comment and not my post. The server did not disclose the information until a 20-30 minutes into the situation, and only when prompted by the OP’s question of, “why is service so slow?”.
I think the world we live in is full of douchbags now anyway. Too many of my generation, and ones younger then my own, feel entitled to do what they please. I will give shitty service because I am entitled too because someone else called in sick. It is always somebody elses fault in our society today. Case and point, you also admitted it was a mistake, but because the mistake was one in “timing” and not one in “quality” it was not worthy of compensation? I thought mistakes were to fixed, not explained away by something that is known to happen in the retail/serving industry. Also, I did not know there was a rule book on what your allowed to be compensated for in restauraunts or not, maybe you could enlighten the rest of us and let us know what this list is.
Also, comparing dinner at home to a paid meal in a restaurant is apples and oranges, so your right, the OP would not have freaked at his wife for the same mistake. However, that does nothing to really prove your argument, one thing does not logically follow the other.
Everyone wants to hate on the OP and justify the servers actions, but their not justifiable, regardless of if the OP was a jerk or not. I am, and have been, held accounatable at every job I have ever worked and did not have the luxury of being able to jusitfy my actions if I treated a client poorly.
I suppose, from everyones logic that agrees with the server, that they would have been correct in telling the customer to “fuck off” if they wanted to, because the OP was a jerk and undoubtedly used profanity when complaining, correct?
And maybe the manager was busy doing other things?
“Other things” are done during the quiet times before/between meals. Owners/managers are going payroll and ordering stuff in the hours before lunch opening and between lunch and dinner rushes, amongst other downtimes, just a little FYI there.
You want to see good owner/management with hands on? Go to Brooklyn Warehouse or the Armview. Want bad? Well, that would be telling….
frame it on the wall with the penny – friggin great idea More.
I’ve always been a fan of the “banned for life” wall.
BW, you’re correct about comparing home & out.
Think though, 8 tables, average 3 people/table = 24 people, all expecting the same level of service as the OB, all wanting it now, and all wanting it perfect.
Back to, “how much did this cost?”
$300.00? Then this is a completely valid bitch.
$40.00, no so valid. This “age of entitlement” is so pathetic.
Hugo, I appreciate your valid points. Do not get me wrong, the OP would have had no reason to complain about the sup-par service if the server had disclosed why service might be slow, maybe once in the 4 times she walked by before seating OP. This may have taken all of 10 seconds to mention, but could have made the world of difference and would not have given the OP a valid reason to bitch.
I don’t agree with the pricing method determining level of service. There are some people that can’t afford to go to a fine dining establishment, so to those people a $40 meal somewhere is almost considered the same thing. Do those people deserve crappy service because their not at the “expensive” establishment? I am not saying the OP is in that situation, but you can see how, if you applied that argument to the general population it might have larger ramifications…
I’m done in this thread, it’s been fun!
Only money-bags are entitled, everyone else can suck it.