This article appears in Dec 6-12, 2007.
Why bother taking reservations???
I called a moving company on May 24th to book a truck for my move on July 1st. I made a reservation for a 10’ truck from 9am June 30th to July 2nd at 9am. I was assured that there would be a truck available for that time period, although they could not p
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get used to it, not enough canadians stand up, complacency has won
Yup. Happened to us too. Happened to our friends. In one case the company not to be named, rented a non-workign truck that my friend had to call another friend to jump start. As a result we had to move them in at 10 pm rather than at 5 pm as planned and wasted 4 peoples evenings. Thanks to the un-named rental company for making it all happen and still demanding that the truck be returned before 8 am.
This happened to me, too, at an Ottawa location. AND, even after I cancelled the booking they charged me $50. When I called to complain, they told me that it was my problem. Call the Better Business Bureau and file a complaint with their head office. It worked for me.
Happened to me too!!! Write a letter to their manager, and cc it to those also involved (perhaps the control guy, the receptionist, Better Business Bureau) This happens Wayyyyyyy too much, so don’t let them get away with it! I got BBB after the ‘moving company in question’ and also managed to get a Keg Gift Certificate out of them!