Why is there no customer service happening in today’s society?
If I was to have acted the way most establishments(including government agency’s)20 years ago,you can bet your ass that I would have been fired.There are so many people out there looking for jobs,so why are these companies allowing snobbish workers to STAY?
They need to be reminded that it is the customer who fits their pay-cheque!
Keep your problems and bad attitude at home!
This article appears in Jun 19-25, 2008.
FYI, sometimes the CSR is bitchy because you are. Or they think you’re stupid. Or you’re question is stupid.I know, because I am one. And the people who call me and are polite and ask intellegent questions, I am very nice too. I go “above and beyond” to try and help the person anyway I can. To get a little, you have to give a little. (also, my job is to answer questions, not to be nice about it.)
I doubt that your job is to be rude about it either Nicole. I don’t think anyone should have to put up with abusive customers, but if your job is to help the public, that is going to involve answering questions you think are stupid….so shouldn’t you do it with some modicum of respect and sensitivity? The questions are probably stupid to you because you are being paid to know the answers.
Nicole:Your a prime example of exactly what I’m talking about,you waist product!
Oh and I forgot:go back to your call-centre job!
Don’t get me wrong Miles. I am never straight out bitchy to the people I’m talking too, but you can’t hear the smile in my voice either. With those people, I give them the answer they want and get them off the phone. Esp. if it’s someone who is blunt and to the point. They want to talk to me as much as I do them. Cheerful people, I could spend all day talking too. I know what my job entails and I do it on every call. I just do it better on certain calls.
Fair enough Nicole 🙂
What about my waist? At least I know how to spell. And you Alison, are a prime example of what I’m speaking of. People who think they are better than us who service you. Get your head out your ass and realize without us, you wouldn’t be able to get those answers that you are too lazy to research yourself. My “Call Center Job” as you put it, is a great job. One that I feel good about myself at the end of the day because I helped people.
i agree with Nicolemost of the time when you work customer service people are dicks to you and you go past your breaking point
Really; look who’s talking out of their ass! I use to be a telemarketer and there was NO WAY that I ever spoke NASTY about anyone -CUNT!Nor would I be stupid enough to waist my time in a job that I’m not happy with!!!I believe that this is just the way you are and that you would have an excuse to be miserable at any job that you worked at!I may at times have spelling mistakes (as you said-sounds like your the one who thinks their better than anyone)CUNT!AS I’VE ALREADY CLAIMED,YOUR A WAIST PRODUCT!
POINT WAS ALREADY MADE,SO GO AHEAD AND KEEP SHOWING US YOUR SPLIT PERSONALITY!
Nice. I think you two should agree to meet somewhere and fight this out. And let me know, I’d like to watch!
Alison, “waist” is someone’s mid-section.”Waste” is garbage or refuse.
I believe that my post serves exactly the purpose of what my post was laid out to justify;CSR’s are rude everywhere!All Nicole did was showed me/everyone,by proving my point in her first comment.Maybe,she should have explianed some circumstances(examples),instead of attacking my post!Sorry bad guy,I’m not a physical fighter,but however,I love pin-pointing my points.I didn’t make her comment so hastly,CSR’s are capable of doing that on their own.
Wow Alison. First of all, as I said before, I love my job. Maybe you should take the time to read something correctly before you comment about it.” My “Call Center Job” as you put it, is a great job. One that I feel good about myself at the end of the day because I helped people.”Where did I say I hated my job?Also, thank you Jennie. So many other things that could be corrected. And Alison, calm down. Maybe no one told you but this who forum on LTWWB, isn’t a big deal. These no need to be screaming and calling names. Thank you for posting and have a wonderful day. =)
Wow Alison. First of all, as I said before, I love my job. Maybe you should take the time to read something correctly before you comment about it.” My “Call Center Job” as you put it, is a great job. One that I feel good about myself at the end of the day because I helped people.”Where did I say I hated my job?Also, thank you Jennie. So many other things that could be corrected. And Alison, calm down. Maybe no one told you but this who forum on LTWWB, isn’t a big deal. These no need to be screaming and calling names. Thank you for posting and have a wonderful day. =)
*there’s not these
Well,it’s about f…’n time that I see another side of you,even though you’ve already made my mind up about you.Why don’t you re-read your own post,because you did claim that “everybody” are stupid and or their questions are stupid!!!This sure doesn’t sound like some-one who actually “loves their job”,now does it???Who do you think your trying to fool???I also “already” know that this is a forum,maybe you should have taken your own advice,before you opened your nasty mouth!!!I’m also finished with this immaturity,as I do have a life to contend with,maybe you should do the same!
Ah, coherence at last. They’re working.
I’ll be decent to customers as long as they return the favor in kind. I’m sick of all the snobbish customers that call in thinking they deserve the moon because of that wrong addage that the customer is always right. In my expierice the customer is right 5% of the time and when they told such they try to call down the wrath of god because they’re too perfect in their own minds. I’ll give good customer service as long as it’s deserved, I’m not anyone’s pawn and I don’t deserve to be walked over by ANYONE.
Well actually Silver you do,especially if your approach is similar to Nicole’s.I don’t know where you CSR’s get off thinking that respect comes first before respect is given back in return. Here’s an example: A friend of mine went and bought a new pair of shoes,took them home and decided to return them back to “Customer Service”,and was apaulled.There we’re “black” customers ahead of him with about 5 items that they we’re returning and not one question was asked of them why they we’re unhappy with the products!!! Probably because they we’re black and most people today are affraid of black’s (why I don’t know because I ain’t),because in my world it’s called treat others as you would want to be treated.I never feel the need to show intimidation to NO ONE-EVER!!!Anyways,getting on with this example:When it was my friends turn to return their “one item-the shoes”,it was asked why they didn’t like the items! What kind of bullshit is that,when he only had one item to their 5???As I’ve said CSR or Customer Service sucks,because people are left deciding who and who not to like.Believe me,I speak my mouth when I do come across ass-holes like this and I have no problem making complaints either. I for one feel that all of you CSR’S and Customer Reps either need to smart’n up (because there’s thousands of me’s out there (and gradually you will be fired if enough complaints are made against you) or get out of the f…’n job that you obviously love argueing that you hate so much!!!Because changes are on the horrizon,so BEWARE -I’m now on a mission!
It’s “appalled”, and “were”, not “we’re”. Learn to spell if you want my respect so badly. :)Your friend’s an idiot. We have to ask what the return is for, I’m not allowed to make up a reason to write on the void/validation slip. If it’s a stupid reason, I write “unsuitable”.The reason CSRs are rude to you, Alison, is because they are quite aware of what you are. A rude, self-serving waste of skin. If you demand so much respect of these people, why not be a little polite to them in return?I’m not even going to offer a pretense of patience with you. I know what kind of customer you are :)Most customers are likable, kind, pleasant people, and I enjoy conversing and helping them as best I can. When someone walks up and treats me like shit, I’m not exactly sure why they would expect me to try my hardest to help them. Because it’s my job? Please. You won’t get away with it that easily.
Oh yeah, to quote you, “because in my world it’s called treat others as you would want to be treated”That is the most ironic thing I have read all week.
I don’t, in real life, make fun of retards, but here, somehow, I can’t resist…”Waist product””I love pin-pointing my points””You’ve already made up my mind about you””I do have a life to contend with””I speak my mouth”I can’t believe this, I feel like I won the Flamer’s Lottery. I don’t even need do say anything, although I do love pin-pointing my points.hahahahahahahahahah
Perfect! Now let me give a mouthful once again and thanks to the person who informed me how to do a background check on all of you through “Search Comments”!First of all, Blerl (whoever you are)since I only found two records on you,What part of my sentence didn’t you understand when I said:Traet others as you would want to be treated?Didn’t they teach you that in first grade? Wow,that’s Nova Scotia education system for ya! Oh,just so you don’t quote my “ya” by saying that I can’t spell,I did this on purpose.Second,I’m not looking for friends like the likes of most of the idiots on here,who have no morals.Maybe your deperate for friends like this but not I.Miles: Wow you sure have been a busy boy with 716 comments and posts.Kind of makes me wonder who is actually taking care of your children while your on here telling others how they should be!Ya like I’m ready to take advice or insults from a dead beat father!Qwerty:Do you have children as well because the same goes to you with 865 recordsFloyd =397Miranda =236Lori =264Jennie =86The Beav =75Pete =194Jmmie =118Nicole =28Bad Guy =22Blerl =2TTNF = How is it that your records show =0,when you’ve been commenting on here???And me,because of having to defend myself from idiots ……..,now being =75It’s nice to know that many of you have such an obsession over me,that some of you are taking time away from your children!!!If that’s NOT psychotic,I don’t know what is!!!I’m also not defending myself anymore for the simple reason,I’m not dealing with humans anymore but demons!May God Help You All,because your all going to need it!!!!!and,may he forgive me for being a temporary fallin angel,but I’m back on course!
Alison..are you on medication?I was shocked at your use of the”C” word.There was no call for you to be so rude to Nicole.
Jeebus. I’m an addict.
You take the time to “research” like 13 different people and leave a comment about it and have the nerve to call others obsessed? You’re so funny, I think I’ll neglect my 5 kids again today just to see what rediculous shit you come out with today……popcorn with extra butter, please!
So Allison,you think that it’s right for a CSR to just take someone’s shit just because that person wants to dole it out? I don’t think so.I’ll be civil to a customer as long as they are to me, if they start getting in my face and telling me how to do my job, when I AM doing my job, then I lower my level of customer service and try to get them off my phone as soon as I can with the minimum I have to give them. I’m not going to tell people what they want to hear if it goes against my company’s policy. I also hate it when customers assume they know more about my job, or the way things work when I’ve been working for this company for over 2 years. On the flip side, if the person I’m talking to is nice and treats me like I’m a person and not like something they just scraped off the bottom of their shoes, then I feel inclined to do as much for them as I can. The quality of service goes both ways, if the customer is going to be a dick, they’re not going to have a good experience since the person helping them won’t want to help them as much.
TTNF=0, TTFN, probably has a few more. There is also a good correlation between the lengh of time people have been posting and the number of posts/comments people make. Of the names you have listed, I may have been commenting here the longest….followed by, here it comes, Qwerty, Floyd, Miranda, Lori, etc etc. See a pattern? Oh right, you probably don’t. YOU however managed to post 7 pages worth of tripe in just 2 days. You are the clear outlier in this data set.
I have 865 kids, but I’m a deadbeat father. Oh well, at least I’m not a waist product.
don’t forget demon there deadbeat 😉 although I wonder, do you have to be a waist product before you become a demon, or can you just go straight there? ps isn’t claiming everyone else is obsessed with her a very ginger-y trait? not that I’m denying it; makes me chuckle into my coffee everytime I see another dose o’alison crazy.
“not one question was asked of them why they we’re (sic) unhappy with the products!!! Probably because they we’re (sic) black and most people today are affraid (sic) of black’s (sic) (why I don’t know because I ain’t)” Okay… my medulla is officially set to “meltdown”. Have I really posted 75 times? Where’s my toaster oven?
Alison…you are not back on track, your judgmental attitude is exactly what the core of what Christianity was supposed to NOT beIt’s not your fault your religion was hijacked 200 years ago to be a tool for zealots and fearhate mongers but don’t think your God is very pleased with all of you “Christians”Sorry this is starting to sound like an attack on you rather than a “Hey…I think maybe you are a little confused or mis-guided about Christianity”.
well really christopher, what’s the point of being so strongly-faithfull if not to parade around letting everyone else knows you’ve won the diety sweepstakes and Jesus does, in fact, love you more than everyone else (na na na na boo boo)?
Beav it was my understanding that toaster ovens are only the reward for converting and recruiting new young lesbians.
“Jesus Christ is not a weapon”-Hurley’s mom, LOST.
yes, but a bible makes SUCH a satisfying thump when you beat someone over the head with it…..
Taking this forum seriously much?The Bad Guy=Soul on lease with the devil, with the option to buy
Wow 397… What do I win? I must win something for that…
FYI – Out of curiousity I did a search to see whether the number is accurate, and sure enough, Ali-G is as dumb as her postings would have you believe. When I searched “qwerty” is shows the number of times the word “qwerty” is found in the comments. So basically, Ali is stupid, and I’m as popular on the internet as I am in real life. Suck on THAT, Ali G.Who’s the waist product now?
I kind of wish we hadn’t been so zealous in our flaming at the outset. It seems Ali-G has buggered off. And how often does such a ripe, juicy peach of crazy fall into your lap? It’s like we won the flamer’s lottery (I <3 you for that, qwerty) and immediately blew the whole wad on fast cars and hot Cuban cabana boys.
Yeah, I was hoping for a 3-4 days at least….I guess they don’t reincarnate them like they used to. Maybe the next incarnation (or is it insiliconation for internet prophets?) will have more stamina. I guess we just weren’t worthy. I blame Jammer-jam….his mocking attitude and lack of faith are simply appaling.
I remember Gingy used to only post really late at night towards the end – the side comments were always polluted by her late night ramblings between 1 – 2 am, or as I like to call it, the bitching hour. I think she works in a call centre, or some place with weird hours without inter.. i mean, enternet access.
Oh, and Miles? You said apalling. It’s apaulling, you waist product.*snicker*I’m not a physical fighter, but I do love pin-pointing my points.
I didn’t do it.
And LOL @ “flamer’s lottery”I’m imagining sparkly pink balls bouncing around in one of those 70s lotto machines, with Celine Dion tickets as the Grand Prize, and that blond guy from Queer Eye as the host…