I work in the hotel industry..and all I have to start with is FUCK OFF YOU STUPID MOTHERFUCKER!!!
1) If you have a simple in-room issue, like heat/ac, TV,lamp,etc…please call for maintenance help, we can fix the small issue in 5 mins or less if you call…but if you fume and bitch during your whole stay without telling us the actual issue until after you check out..NO! we cannot help you NOW ,yes, that means I will NOT be comping your night…idiot, for something like a lamp.
2) I understand that your company has a contract with us, but no I cannot do you special favors…so do NOT get mad at me when I cannot do these stupid special favors…why are YOU so much more important and entitled than our other guests, that YOU who do not pay a cent to us can make such IGNORANT demands????? fuck you, you are considered the lowest form of guest to us..so fuck off..we are only nice to you cause our contract says we have to be..do NOT call me RUDE when I cannot upgrade you because you are a cunt who wants special attention…pay for it like the rest!
3) When I say to you “I am sorry, we are sold out that night” that usually means..get this..WE ARE SOLD OUT!…no I do not have a room tucked aside, no it doesn’t mean a few extra $$$ will help..what does your extra $$$ buy ME?? NOTHING!!!! so stop screaming at me..I cannot change the occupancy for you!!!!
And last..Im sorrrrrrrryyyyyy that the weather is bad and that your early AM flight is delayed and that your luggage was lost and your day is ruined and somehow…even though it has nothing to do with me,that your whole entire life is ruined because of ME!..Im so glad, as you must be, that I got in trouble because you are an inconsolable cunt who needs to bitch about nothing at all important so much that I may lose my job,simply because you had a bad day..and all I could do was say ” Welcome to The **** ****** Hotel..how may I assist you”
—No, that is not included in your rate
This article appears in Feb 11-17, 2010.
Weirdness. Give them the number for the motel across from Ralph’s. Hooker included with every room.
HAHA Lake City Motel .
“HAHA Lake City Motel”
Good going stupid.
_ _ _ _ _ _ _ _ _ _
Now what do you think would fit in those blanks better for a hotel name?
The Lake City Motel or maybe The Lord Nelson Hotel?
This one was easy. (for some of us)
Oh wait. shit. lol
ummm….
lord nelson
prince george
delta barrington
delta halifax…
just offhand.
I think it was a pretty good cover
The **** ****** Hotel? Coulda made it a little less obvious…hehehehehe!
Delta Barrington can fit in 10 spaces? I would hate to play you at hangman. Don’t suppose you’re too good at Wheel Of Fortune.
i love hangman and euchre…i am going to go with the king edward
Welcome to the Lake City Motel, 198* days since last attempted murder. You can feel safe in our place, the arsonists only hit the building across the street.
*Number is made up, I’m allowed to take shots at the side of the harbour I call home.
what the fuck does one expect from an ignorant little fuck like you, really.
“but if you fume and bitch during your whole stay without telling us the actual issue until after you check out..NO! we cannot help you NOW ,yes, that means I will NOT be comping your night…idiot, for something like a lamp”
Boy, do I understand this bitch…been there and seen it all. There are people that actually work at getting comps…I kid you not.
I didn’t consider taking the * count into consideration…. I only scan this shit.
and yes, I suck and hangman and don’t watch wheel of fortune.
Could be Four Points too…
Last time I was at a hotel, the checkout desk ENSURED that all my needs were met. I was there for 10 days, and every morning, the desk clerks asked if everything was good in the room.
And, they served cookies right at the very same desk, every single day!
I guess my point is; your business is HOSPITALITY. Therefore, by definition, you need to be hospitable. Therefore, if you were proactive in your job, you wouldn’t get that sort of problem. But then again, that would mean you’d need to do your job. But of course, what do I know?
Yes, but customer service is a tough job for even the most dedicated.
The general public” can be extremely mean and they often think they have a default right to be abusive to people they consider “lowlier” than they are.
Further, some “customers” are just liars and scam artists trying to get free stuff (from people who do not have the authority to grant such requests), and they are not called on this behaviour enough if you ask me.
Hah, kinda like this guy RubyJane
http://www.cbc.ca/canada/new-brunswick/sto…
Get’s banned for giving staff a hard time complaining about how much the coffee sucks, and then takes them to court so that he can go back to Tim’s to complain some more about how much the coffee sucks…
Good times.
I get your point Dr. Fever, but somehow I doubt that if they were going to try and get a comp room based on a faulty lamp, that they would have volunteered the info about the lamp even if prompted.
The only time I ever expected something for free from a hotel was when I stayed in one recently (not in this city) and we were forced to use valet parking, ok, but then it took them 45 minutes to bring us our car, with us sitting in the lobby the whole time, and they at one point offered to pay for a cab which we declined because we needed the car to go to multiple places, but then they still charged us for parking for the night.
I love that guy. He’s the epitome of the “deserving” customer.
I see what you’re saying Ruby, and as someone who spent a few years behind the counter of a large electronics retailer, I can say I’ve had experience. People will do everything that they can to get away with anything they can. That said, the first point that OP made could have been averted by the desk asking if everything was okay in the customer’s room. In my example, I was at a hotel in downtown Montreal. If they can do it there, they can do it anywhere, least of all Halifax. We’re not that special.
To the second and third points, those confrontations could have been avoided by simply rewording a few responses. If the OP uses confrontational language, that could make things worse. Also, in no way had the OP indicated that she could make suggestions or maybe a compromise. Those are just a few suggestions from somebody who spent some time across the counter, and would actually create a good customer service moment, then just a confrontation. Good for customer, and great for the company. Failing all of that, refer to a manager, who can make such a decision.
No wonder people need a fuggin’ education to be in the “Hospitality” industry. We need to educate good customer service.
PAS, that may be true, but even given that, if they were ensuring that the customer’s needs were being met by simply asking if everything in the room was okay every time they passed the desk (if at all possible, and doesn’t detract from you serving another customer, or from anything pressing right in front of you) then the customer has no reason to ask for any comps, and if he does, you’ve ensured your end has been met, and the customer has no reason to argue your position.