When I was serving you and your friends and family last weekend, things were going well. Almost too well. Kitchen delays and a big mistake of my own made things really late. But did you complain? No! you thanked me for my efforts to make it right and even slipped me an extra tip on the way out! I may not want to be in the industry longer than I need to be, but that night I certainly felt good to be at your service. —Sucker for positivity
This article appears in Feb 6-12, 2014.