I love your products. For the first time in years, I’ve found a line of awesomely smelling, pretty and lovely bath things that don’t make me sneeze, break out in hives, or unable to breath when I use them. I buy and use a wide range of your products frequently, both buying from the local store and online. I like that the staff is friendly and willing to answer questions when I have them.
Here’s the problem, though: even if I already have a basket full of awesome stuff your staff are still trying to aggressively up-sell, which is obviously what they were trained to do. If you ask me if I have any questions and I say “no thank you”, I don’t understand why you wouldn’t leave me alone after that. I get that you guys probably have a quota to make, but do you have any idea how annoying it is to feel like you’re being hounded by the sales staff the entire time you’re in the store? The last time I was there, I was pretty much followed around the store by your staff, constantly being asked if I had any questions, if I wanted to try out X, or being rambled at about a product that I had already used 10 times. Every time I would pick up something different, more questions would soon follow. When I would say “no thank you” or “I’m already familiar with this product” or “I don’t need help, thanks” and try to return to looking, I’d still have someone continuing to ask me questions or trying to show me something “new”.
Even once I was at the cash with a handful of not-so-cheap things, there was even MORE up-selling going on. “Did you have any other questions?” (no thank you), “have you tried X, you’ll love it?” (no, but I’ve got enough for today), “oh, you like X? Y smells just like it, do you want to try?” (I already have it).
And all of a sudden my “quick” trip to buy a couple of bath things turns into a 40 minute nightmare.
In short: could you tone it down a bit, please? I love the products, but the place is starting to get annoying. I’d stick to buying online, but I like to see/smell new (to me) products before I buy them for the first time. —Lover of Luscious Things
This article appears in Dec 22-28, 2011.
…my level of apathy is dangerously high..
Well, I guess it’s good for you that the only thing you have to Bitch about is your bath products.
Canadian Tire sells cosmetics?
OMG I totally agree…if this place starts with an “S” and is pretty new in town?
Sooooo annoying!! The last time I was in there I left because it was so bad. They don’t even allow a customer to look at the product themselves, they’re constantly down your throat.
Send a complaint!
Snoopy, I definitely agree with you about Sephora. But, I think the OP means Lush…
Is this that LUSHious place in Mic Mac? I definitely don’t find the sales people to be pushy at all.
….”obviously what you are trained to do” ~ ergo, they do what they are hired to do and make money for the vendor! This concept is new to you? Perhaps you inhaled too much of your eau-du-yu-stnk products.
They always leave me alone when I go to Sephora… maybe it’s because they figure there’s no hope 😛
And ick, the place that is ‘luscious’… their stuff sucks. I’ve been in there like twice and their stuff, along with being massively over priced, stunk long after I tried to wash it off my hands (the cream they offered for me to try).
It really does depend on the store’s management and the individual sales associates, I find. There’s one woman at the cosmetics section of a ‘shopper’ store that keeps hounding on you even after you tell her you don’t need any help. My skin has changed in the past few years from normal/dry to very sensitive and when I asked for the milder toner/facial wash (a number one) of the brand I use she gave me a lecture and said that if I was typed as a number two (normal skin) once I’ll be a two forever.
I didn’t buy anything — can you imagine: someone telling you what you can and can’t buy and acting as if they have authority over what you use on your own body (or that they know more about what’s best for you than you do).
C-unt.
Meanwhile, if I go into this location when other sales associates are working, it’s fine.
I was in Holt Renfrew picking up something from the clinique counter and they gave me what I wanted and didn’t try to sell me anything else. They gave me a sample and said it should last me six months with how I’d need to use it. You don’t give someone a six month sample if you’re trying to push something on them.
Another example of the disconnect is Mac. At the Mac store in hfx and dartmouth the service is great without being over bearing… I always have the best chats with the make up artists there and they really make sure I’m happy with what i”m getting. Once they told me I didn’t HAVE to get four eyeshadows when I went in looking for some new stuff — I could buy any number of inserts that I wanted. And when my mom went in a few weeks ago they spent quite a while finding a similar lipstick that was in a set because she didn’t want the $50 set, just the lipstick (which was $18). In the end they found exactly what she was looking for.
Anyway, when I went to the mac store at the yorkdale mall in toronto I asked for TWO eyeshadow colours to coordinate with a bridesmaids dress… the bitch put four in the compact and put a mascara on the counter when I told her I didn’t need any. And then said “oh you need this too” and threw a pot of eye primer on the counter with my order without even asking me. I don’t even wear mac mascara and primer because they irritate my eyes!
I took back everything the next day because the more time I had to think about it, the more pissed off I got.
I HATE overbearing sales people. They’re so….. smarmy. I could NEVER be in sales.
I love the Mac at HSC too, pk. They don’t work on commission there, so I find they aren’t trying to push stuff on you. They’re great with giving samples and so helpful!
There are two guys that work there who I ADORE. One guy’s make up is so pretty!
They both fawn over my lips and tell me how I have eyes like angelina jolie. LOL.
Also: now that we have a sephora in Halifax, I realize how overrated that store really is. It was awesome when I was in Quebec and Toronto because it was all novel and stuff, but now? *yawn.* I’d just assume get my clinique at shoppers where I get optimum points or at the bay or sears when their gift with purchase is on or Mac, which obviously Sephora doesn’t carry.
Though, I will say I do love Sephora’s palates. I have a couple and they are wonderful, but you HAVE to use primer in order to use their eye shadows (and yeah, sephora makes a really good eye primer that’s really inexpensive).
The internet won’t try and upsell you – this is what you get for buying local foo!
My favorite guy at Mac is Jordan. I’ve already told him if I win the lotto he is going to be my personal makeup artist. They definitely make you feel good there.
I like the primer from Mac… but if Sephora’s is cheaper, maybe I should try that. You should message me on fb to let me know which one it is haha
Just tell them “thanks for pointing out the high end products, it makes stealing that much easier”
yeah, you wouldn’t consider a relationship because he’s almost too good looking….
http://www.infamouskidd.com/wp-content/upl…
I just steal my eyeliner, mascara and lipstick from my Mom. I’m not picky *shrug*
Stick to buying online OB. Don’t give those fuck tard staff any commission.