I work customer service in a cafe and one thing I can’t stand is when people come up to the counter and start squinting at our extensive menu, perhaps muttering to themselves, hemming, hawing, changing their mind several times, and generally just ignoring the fact that there is a lineup of people behind them, many of whom have a restricted lunch hour. Take a menu to look at, stand the fuck to the side, and then get back in line when you know what you want. Myself, my coworkers, and everyone behind you will thank your selfish ass.
—Geez Louise
This article appears in Oct 1-7, 2009.
Are your menus at the door so people can browse them as they wait in line? You get paid by the hour, why are you complaining? Really, it should only be the people behind them complaining.
Another shit story about some customer service person whining about how their life is so fucked up by a customer trying to decide what they want. Here’s a tip sunshine, suck it up, get over yourself and move on. If you don’t like the service industry, get a better education and aim for higher options.
I hate that. I used to work at a place in the middle of nowhere that gave us 10 minute breaks. So, we were forced to buy our lunches from this monopsony and stand in lines for around 9 and a half minutes. You figure out the rest. It sucked.
Don’t get the inference Dino Jr, thought this thread was about service ppl whining about the inability of choice by the customer, just saying.
Way to miss the point, Dino. It’s been a long day.
NP Dino I forgive you. Get some sleep FFS
Well I would suppose one in the service industry would like to serve quickly and efficiently. Also they would like their company to make a profit. You have an idiot holding things up, then you could lose a few customers who won’t wait wait around. These slowpokes cost companies money, which could result in lost jobs.
I agree!
Your my customer service hero!
So just say to the person, obviously you need another minute, and serve the next person if the know what they want.
“customer service in a cafe”?
You’re a cashier OP. But I do agree with you about the people who can’t decide what they want.
I like the idea of a change in procedure where the menu’s are by the door so the fucktards can figure out what they want prior to conversing with you. you should present this to your manager. May get a nice gold star beside your name for “cafe slosher of the day”
I agree Virgomom, all you have to do is ask the person nicely if they would mind if you served the person next in line while they decide. Now thats thinking outside the box huh? Doesn’t seem hard.