To the two lovely ladies working at a certain gas bar in Dartmouth, screw you and your stupid air hose policies.
I woke up one day to find that the back tire on my truck was nearly flat and I barely made it to the air hose before running the risk of damaging the rim. Whew! I grabbed my 50 cents, knowing full well that this is the cost for air these days. I even took an extra quarter just in case. Well wasn’t I dumbfounded when I found out the price went up to a dollar, and idiot me brought no more money. No trouble, I’ve been coming to this gas station for years and I’m sure someone can help me by turning on the the complimentary air stated on the air pump. No dice, “we are not allowed to give out free air, even under your current circumstances.” You gotta be shittin me! After pleading, after saying I would leave my licence and bring back the 25 cents later, and to no avail, I asked for the manager. So this led to the so called manager (who was smoking out front in proximity to the pumps might I add) to waddle her dumpy ass in and tell me she couldn’t help me either. I nearly lost my fucking mind! I went back to the air hose station, took a picture of the complimentary air sign that states to ask an attendant if needed help and went back in again. “Sorry,” she said, she could only do it if I brought in my basketball or bicycle. What a load of shit, I threw my hands in the air and said your district manager would be notified of this crap. It was only then that this poor excuse of a manager got fed up and tossed a loonie at me and said “whatever dude.”
I took that money, pumped up my tire and immediately went up the street to the next station. They had the same signs, price of air, but one major difference, they were more than helpful to give assistance. I explained what happened to me and they couldn’t believe it. So to the two ladies who have no guest service skills, human compassion, or shred of decency, fuck you, take your air hose and shove it! —Fed up with poor customer service
This article appears in Dec 23-29, 2010.
What is stopping you from calling head office to relate the complaint of the horrible service you received? I bet they’d be mighty interested.
The gas station with a yellow thing you might find at a beach on Portland street in Dartmouth ALWAYS has free air and you don’t need to go in and ask for it, you just push the button. I always went there 🙂 but under your circumstances I’m sure you couldn’t just choose any gas station you wanted, OP. This kind of shit service grinds my gears! I don’t get how these idiot, entitled litte brats get these jobs and keep them. I worked really hard in my retail hell days and would never treat someone like that. There seem to be a lot of these poor service bitches lately!
Save that photo you took, look up their headoffice contact details online and fire off an email with that pic attached. I’m sure head office will want to hear about this.
Not all gas stations charge for air. OP, check around and when you find one, keep it in mind. I check my tire pressure and top up with air (for free) at a station in Dartmouth.
It’s like asking for extra pickles at chain fast food places…. “uh, we don’t have a button for that”.
First thing I did when I got home was phone Exxon Mobile and put forth a general complaint, but sent an e-mail to both district manager and vice president of the company. Never thought to include that photo. I dont want anything out of it other than to have those 2 flippin twits dealt with, and until then, my business will go elsewhere. I have been in the hospitality biz for over 16 years and customer service is everything, never have I been treated like dirt like that. Karmas a bitch though, lol
It’s a valid bitch. I’m glad you took the time to complain to the powers that be.
“up your nose with a rubber hose”
yeah, don’t that suck to have to pay for air now. once upon a time, it was free, and anyone could use it. but now you have to pay for every fucking thing you try to use or get. greedy fucking oil companies are to blame for this shit.if i was you o.p., i would wait til they close, and visit their hose. get the drift.
I hate to break it to you, OP, but as brainless as it might seem, “those 2 flippin twits” you referred to are probably only dutifully applying corporate policy which in this case looks to be “no free air” for your tires.
People who work retail should be familiar with this kind of situation. While it might make sense to keep customers happy, even if it means the occasional ‘freebie’, if the boss says “no free air and no exceptions” what choice do retail workers have except to risk losing their jobs by giving you a break? I don’t think the management person you spoke with at the scene (who paid for your air apparently) if far enough up the retail management pyramid to buck corporate policy.
Your complaints will likely go nowhere once they reach the desk of the senior management genius who developed the “no free air” policy in the first place.
the sad thing is, if the story went public, the employees would be fired…to save faceless faces
Shitty corporate policies are one thing…buuuttttt some employees are so miserable they take a bit too much pleasure in enforcing these policies.
Yeah, as much as it sucks, they probably have a total asshole for a manager who if he was there would have treated the employees like shit and “saved the day” for the customer. Butttt, if they happily gave free product (air, FFS) without charging for it and he saw it when reviewing the days film footage you know if he was a douche he’d be all over them for giving shit away. Anyone who has worked for an asshole boss knows the Catch-22 those people are in.
OP, you’re a fucking crybaby and a bully. Get over yourself and your entitlement. I feel sorry for the clerks that had to put up with your raving insanity.
simple solution to bring these corp nutters to their collective knees,just boycott exxon and irving till they change their policy…common sense should have made these two female employees shake their heads and give this man the quarter..thats pathetic customer service…boycott any business that cannot give or take for their so called valued customer,we have all the power …
remember,it’s the customer who controls retail not the companies…
Who leaves their place with just a few cents in their pocket?
Op should have taken a picture of the “manager” smoking next to the gas pumps and e-mailed it to corporate, after sending it to local media outlets.
obviously some people think I was bitching about paying for air for my tire. In fact I was fully prepared to pay my money or I wouldnt have brought my 75 cents. Im bitching over the fact that I was willing to give them my money, come back after with the last 25 cents if they could just help me get some air in my tire so I could get it to a place to be fixed, and they treated me like shit. And once again, yes, i feel a bit stupid for not bringing my wallet, situation would have been avoided. But, you tell me where that kind of customer service is acceptable, if it is, Im sure thats why the front doors are boarded up.
This is the best bitch in a long time!!!
My truck would have “stalled” because of my flat tire, coincidentally blocking the entrance to said gas station. Wonder how fast they would have came up with a quarter then?
I used to work at a gas station when I was younger and I was told there was a jerrycan on site for emergencies, but we weren’t allowed to lend it out to anyone that needed it. What’s the point of that?
Owning a compressor, not just at home but in my shop as well…I haven’t needed the service from a gas station in quite some time.
After reading this bitch I mentioned it at my local watering hole (ok…ok, the local alcohol hole) about this ,for me, new cash grab ….first I found out the local gas station in Elmsdale still gives it out for free, its the station with a scallop shell in the sign.
But another regular mentioned he had the recent occasion to need air.
He went to put air in an almost flat tire & had no change. The garage was closed & pissed he decided no air for him no air for anyone & he cut the end off the air hose !
Definately air rage IMO, & not anything I would condone…but you know I can see his point as well. Something that has been available for most of my life & may others as well, is now being charged for, & you can sing all the praises for charity or whatever the excuse to gouge us for a few more bucks….but 2 in the, morning, flat tire, no air because they want their 50 cents or a buck….I might pull an olfa off the dash myself !
I’m personally expecting toll booths on every driveway before I die…you want to use the road today You pay extra ! Anyone heard how close we are to a breathing tax ? I wonder if you’ll have to breath in one of those machines that measures lung capacity, so we can all be charged by volume !
Free air on Portland is no more, went there this am and they are now charging too.
” I don’t get how these idiot, entitled litte brats get these jobs and keep them.” = melectric
what kind of asinine comment is that? shit job making minimum wage. I don’t see too much entitlement here!
Nukka wouldn’t even pull that shit.