Goodbye old work, you don’t train anyone properly, you make us pretend to be experts on travel (when we’re not) and then some of the product you sell place HOLDs of hundreds of dollars on peoples credit cards! Then when they call ME to get these holds released, the procedures do the opposite of EXPIDITING the process. I hope everybody learns what a joke you guys are.
Leaving somebody on hold for 2 hours is just plain rude. Answering the french line with an english agent telling them to call later is unacceptable, taking 2-4 weeks to refund a double charged credit card is retarded.
This article appears in May 8-14, 2008.
Sounds like this post should be added into the Work Ethic thread.
I have to know who this employer is.I know we can’t say names, but can you give clues? Is it a franchise?
I’m almost certain I know who this is…it’s a call centre environment and the name is an acronym, isn’t it? I used to work there…
By ‘who’ I mean the company, not the OP. Just wanted to clear that up. There are tons of employees and the turnover is really high, so I’d have no way of knowing who the OP is…there are so many people it could be.
The company is a corporate travel company located in Barrington Tower in Scotia Square. Their name is an anocrym. I worked there myself. On contract, I had to work overtime but got NO overtime pay. I was laid off after a few months because they overhired staff. I went to the only other corporate agency in Halifax worth working for, and never looked back.I served 25 years in the military before my new profession, and my job is mostly enjoyable, due to the professional attitudes of my other co-workers. And there ARE some funny stories, talking to clients.Like the agent who was trying to book for a lady who had a parrot distracting her while she was on the phone. The agent suddenly (loudly) blurted out: “Lady you have to stop playing with your bird!!”Many of us had to go “Mute” to have a quick laugh before going back on the phone.. hilarious…