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Retailers: telling your customer they will be charged a 10 percent re-stocking fee for any returns is something you should tell them before they make a purchase not after. —Fail
This article appears in May 13-19, 2010.
8 Comments
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Retailers: charging a re-stocking fee is shitty service.
It usually says it on the receipt or on signs. People don’t read shit these days. I work at a place that processes mail-in rebates and it’s hilarious that people think they can just send in a thing with their address o it and get $50. READ PLEASE and stop bitching that it’s someone else’s fault.
Re-Stocking fees are a great way to prevent returns, CMC. When I used to work at a certain electronics retailer, we had to institute a 10% restocking fee during the months of January and February because of people buying and returning big screen LCDs/Plasmas for the Super Bowl. A $200 fee made them think twice.
You know OP, if you’re new to a retailer, always go to the customer service desk/area to ask about the return policy. Hell, you can even go online to do that. It’s pretty simple.
Think before you buy, OB.
If it’s not on the receipt or in print for customers to read easily, it’s not valid. File a complaint with the BBB.
I’d gladly pay 10% to see a leggy woman in stockings… sigh – off-track I know but
that the way it goes o.p., what arte you gonna do? refuse to return article that you no longer want, or suck it up.
What I don’t understand is why I am charged a restocking fee for something that broke the first time I used it and obviously won’t be going back on the shelf. They’ll get the credit from the supplier and my restocking fee on top of that. Grr.