To the two women who came in to the restaurant I waitress at on fucking busy Valentine’s night for supper, drank half a liter of wine, polished off your appetizers and LEFT after complaining that it was taking too long: your poor server was new, and your dinner was waiting to be handed to you on the counter. All booked, no empty tables, people waiting at the door = yea it’s fucking busy and our kitchen was backed up. While you complained, some of OUR customers who was tired of your bullshit had to come and defend your server (who was almost in tears by the way). It’s scary to think that two women your age can be such moronic imbeciles. AND you had the balls to call at the end of the night and bitch at our manager and threaten that you’re going to “ruin” our reputation?! Hilarious. Learn some manners please.
—<3
This article appears in Feb 12-18, 2009.
The vast majority of people who haven’t worked in the restaurant business will NEVER understand. 90% of the people who go to a restaurant have no idea of what goes on and how things work. They think that because they’ve watched a couple of shows on HGTV or TLC that they’re experts in the restaurant industry. What people fail to realize, is that being rude to you waiter/waitress is culinary suicide. It’s a chain reaction: pissy customer = pissy waiter/waitress (most of the time) = pissy cooks. And when it comes down to it, pissy cooks = a)over/under-cooked food b)undersized portions or c)something worse (and believe me people, there are a lot worse things a cook can do to your food than spit in it). Personally, I never once resorted to spitting in someone’s food, but I have given many a small portion to asshole customers who piss off the server. These two cunts will get whats coming to them, believe me.
And you wonder why you get shitty tips?
What this pair of heifers did was inexcusable, especially on a rookie. What a wretched way to channel your bitterness – spewing venom at some poor kid on a holiday when every restaurant in town is booked to capacity. Such women should be impaled on the head of the Sir Walter Scott statue in Victoria Park. I hope the manager was understanding.
Shitty tips doesnt even matter when you have the satisfaction of knowing what you put in the food, leaves you with that silent satisfaction.
chicks with balls…scary.
ive never been at a resturant where some idiot customer chewed out a server. it always amazes me upon hearing about such an incident that such rude, spoiled and self absorbed people actually exist.
i mean hell, theres no way that i would/could work in a service capacity of any type. not only because the pay is generally sub-par, but because i dont have the patience required not to chew the customers head off in return.
if you see those two “ladies” again in the street…kick em in the shins and giggle.
Lame.
This is the equivalent of telling your mother that you hate her scalloped potatoes. You just don’t do shit like that. There should be a secret society of wait staff that meets and black-balls people like this. They would totally deserve it.
So much for spreading the love? Fuck – I agree with most everyone else, customers like this dont deserve the food on their plates.
When Im making pizza Im as generous with the toppings as you are cheerful on the phone. Luckily though its a small joint and my customers all treat me with respect… anyway.
These ladies, not ladies at all.
After many years of working in the service area, I now have a well paying job and don’t have to deal with cows like those two.
However, I dream of the day of going back to that type of work and telling customers what I really think. No holding back, and smiling as they yell at me because the item is not in stock, or whatever.
Someday…..sigh!
that poor waitress!
Ah, ya well we’re not really told now long these women were waiting for their food, so they may have had a bad experience at this restaurant. So there was a new employee, is it smart for the restaurant to train a nubby on a day they knew was bound to be busy? there were no senior employee to show her the ropes? I think the onus rest on the employer to have capable staff available to provide their clients with a certain level of service. If the mangers in this establishment didn’t anticipate a busy night, I don’t blame these women.
They may have had a great night planed, but was ruined by going to their next event on an empty stomach…blah blah. Due to shit poor management of this restaurant. My question to the posters defending a half story is; how long should a customer wait before you deem it acceptable for them to leave? Did you really expect to give someone shitty service and expect them to like it?
Well “Balls” at no point should a waitress be berated, and I have no idea if that is what happened as the OP did not specify. I think these women did the right thing, they complained, and left when they had enough.
How much longer after finishing a 1/2l of wine and their appetizers were they waiting for? Were their meals ‘on the counter’ so long that they were hot to touch? ie, under a heat lamp?
Management should have known better.
What I mean is, the ‘ladies’ should not be taking their poor service out on a newly trained server. Sure, get up and leave, but leave it at that, no need to make her feel worse that she probably already is.
Management is good at throwing sheep to the wolves. At least she wasn’t being trained on Mothers Day, the Mother of All Restaurant Days.
That night her talents probably could have been better spent bussing tables and then learning the ‘craft’ on a slower evening.
it doesn’t matter how experienced you are, valentines day is a hellish day to be a server. everyone wants everything to be ‘perfect’, they’re asking you for all kinds of extra shit, people show up late, then linger at their tables forever while reservations are backing up and the bar is filling up…and you end up having a lot more on your hands than you can reasonably plan for.
its also a day that a lot of servers want off. for the above reason. and others, i guess…servers need love too.
sidenote: i really wish people would understand that if you get two courses, and eat the first one really slowly, that doesn’t mean your main will be there the second you’re finished your app. unless you tell me specifically you’re in a hurry, the mains don’t get called in the kitchen until after you’ve finished the first course. so having an appetizer is not something you do while waiting for your main…thats the bread.
anyway, maybe the waitress screwed up…but that doesn’t mean the customers are allowed to be cruel bitches. everyone makes mistakes. you screw up, you apologize sincerely…and when someones nice about it, they generally get a free dessert or a drink top up on me, which i will then usually see back in my tip. everybody wins.
I don’t know what happened, I was being swamped with fulfilling the ridiculous needs of my own tables, as the previous poster mentioned, to pay attention to how stressed my other coworkers were.
Regardless, it’s not like the whole restaurant was waiting forever, otherwise everyone would have been equally pissed.. all the dishes were coming out smoothly albeit being a bit slower than normal. And as far as I was aware, everybody seemed happy and lovey dovey in their seats except for these two dipshits. Maybe the other server did screw up, and forget to let the kitchen know to prepare their main courses, but that’s just no excuse to dine and dash. And then call.
Also, this is the girl’s first job as a waitress, and her third month in (I’m in the same situation). So not completely new, but I understand how she would be flustered. I don’t know. I just feel bad. Nobody should be that stressed over a freaking part-time job.
they left without paying? thats totally inexcusable. and probably what they were planning all along. like the people who eat all their food and then mysteriously find a hair in the last bite.
although speaking of finding things in food…those of you who mentioned putting things in the food to somehow get back at people make me embarrassed to be a server. that is disgusting, and just as inexcusable. grow up.