I’d like to thank my employer, one of the supposed “nicest” accomodations is the city. I was accosted by a person who visited out property. She was rude, mean and yelled at me in front of a room full of happy paying customers. I did have a chance to even try and make her happy as she was loud and rude then walked out without giving me a chance to say even “I’m sorry.” Then I get a talking to because I didn’t handel it right. Pardon me? I didn’t have a chance to make it right. What am I supposed to do? Yell at her as she is heading down the street and beg her to let me fix whatever went wrong? She didn’t even tell me what happend! So thank you very much management for making me feel part of the team and like a very valued employee. I’d be careful if I were you. You’re going to lose more than you can afford soon.
—Rather Work for SOmeone Else
This article appears in Apr 30 – May 6, 2009.
OP – my only advice to you is run. Run while you can. Otherwise you might trip and they’ll catch you by the thread of your pantsleeve, sweet talk you back, and go right back to their old antics again. I’ve been through it before, and it’s an EXTREMELY unhealthy cycle. Life is way to short to waste in a bullshit job that shoves bullshit down your poor wrung neck whenever the chance is available. *hugs*
Wow you have a crap boss
Give the establishment’s initials, please. I’m curious.
OP: Sounds like you did everything you could. Plus, it’s probably not your job to be dealing with irate customers in the first place. Theoretically, that’s the manager’s responsibility. I worked in management before and that was one of my primary functions.
He was probably just blaming you because if he didn’t have someone to blame, it’d be on him.