For the past few years I have gotten up, brushed my teeth, put my uniform on, drove to work, and stopped to get coffee at a a place we shall call “Rim Rortons”. Simply put, how hard is it to screw up an Xl Black Coffee. Once I was given the coffee and realized there was cream in it I went back to the counter to get what I paid for. The lady at the counter told me that I had to wait back in line to fix what they had gotten wrong, so I did. 10 minutes later she fussed about getting me my coffee and gave a smart comment and a look of disgust. Simply put, YOU are paid to get ME “the customer” my fucking coffee, if you want to whine and complain about it, get a new job. —Don’t Mess with My Caffeine
This article appears in Aug 11-17, 2011.
book em danno, or should that be, roast their nuts?
Three words: make your own.
You get what you want when you want it every time.
that is so very true oceanchick. that’s why i try as hard as possible, to stay away from those places. my coffee, is my perfect, every time.
I gave up when I asked for tea, and got coffee, 4 TIMES IN A ROW! Not giving a shit is not customer service.
Go to a place where you can get a second cup and they not only get the order right, they are also a lot hotter chicks! Oh, and the coffee doesn’t give you the shits!
you should change coffee shops.. there are plenty of smaller, LOCALLY run coffee shops that would appreciate your business… “Rim Rortons” isn’t one of them… try Runcrommon Rounds or Raba Rends.. good coffee and good staff.
Is it just me or does “Rim Rortin'” sound like something compleeeeeeeetely different? 😀
Were you a royal cunt to the person who you asked to fix your coffee? Maybe that’s why they were bitchy to you. While I agree that they messed up in the first place, being nice about it “Hey, I’m sorry, but I asked for a black coffee!” gets you a much more pleasant coffee slinger than a “HEY, BITCH YOU FUCKED UP MY COFFE!”
I do fancy an XL black once in awhile…but can’t get this at home.
that fucking place sucks shit. i wouldn’t drink their swill if you PAID me.like buddy said above, make it home, make it perfect for you. fuck scortons.
rim rortons …
you sound like astro ordering coffee for George Jetson.
or scooby for shaggy….
http://thumbs.imagekind.com/member/1144ad5…
Koda – you so funny!
BTW – locally owned little shops like the fabulous croissant place on Ochterloney (as well as the shop run by the British closer to Alderney) and such deserve your custom more than the big guys.
Personally, i find their staff and service is generally superior to other places.
OP, now you know where people without high school diplomas end up working. You’re lucky they even know which end of the cup the coffee goes in. Probably takes 2 weeks to teach them that.
Eh, it depends on the location and employee. I”ve had excellent service at some locations, but one in particular was AWFUL. We asked for a double cup. The bitch at the drive through forgot. So we reminded her. She went “ugh”, rolled her eyes and put an XL in a medium cup!
My mom went in and asked for the manager and explained what happened. The manager said that they’ve received many complaints about this bitch’s attitude and they were considering letting her go.
They wouldn’t, though. Not when turnover’s high, and these places are horribly short staffed.
In places like Calgary, staff turn over at this place is relatively lower than other places, and they do a better job.
If I got a smart remark and bitchy look from retail staff I’d go out of my way to make them feel bad and remind them that if they had a little ambition they would have a job like I do and make as much as I do. Followed by a smart remark of how society has Gods and Clods.
Making your own coffee isn’t the answer. Even if it was, does that make it ok to fuck up your order, and then make you wait in line for them to be rude to you before they fix it. This happens to me on a regular basis, apparently 2 milk sounds like double double, and have only asked to wait in line once, to which I answered “no, I already waited in line”, and received my replacement coffee post haste.
Call me an asshole if you want, I don’t really care what anyone thinks.
My experience with coffee screw-ups at TH is that the staff are very good about replacements. They almost always take me ahead of other people to make the correction. No complaints here.
I feel your pain OP… The rare time I buy coffee it irks me when my ordered is screwed up, the way I drink my coffee is slightly more complex than the OP’s… Black WITH 2 SUGAR *GASP*
I can drink the coffee black… But I was at one cheap coffee chain, and got 2 milk in my coffee… Huh?
I was pretty much refused service at TH in SS due to the Starbuck’s cup I held.
I have a similar cup and the other coffee places including the ones you mention have always enjoyed filling a competitor’s cup. It validates their product.
The one at the end of young street always messed up my order. Java Blend gets my business when I’m in the North End. Sigh. I miss my North End apartment… 🙁
To Gods and Clods ,Im sure if rev canada came to visit then you would be a frod (no sorry fraud)Selling donair sauce to sperm banks (or is it sperm in the donair sauce )doesnt make you superior to TIM staff. What do you do anyway?Doctor ,Lawyer, pogey abuser,Pharmacuetical distribution,prison bitch,Starbucks staff….
There’s a brand spanking new Starbies in Bayers Lake and the fucking laptop loungers have yet to discover it, a cup of coffee entitles them to an 8 hour layover?
I’m so glad I don’t drink the stuff.