OK so I work at a certain fairly popular cafe downtown. We recently received a complaint forwarded to us from the Better Business Bureau from a certain lady whose name shall not be mentioned. Her complaint was in regards to a sandwich we sold her (I’m not sure who it was, but I know it wasn;t me) that is fairly spicy. She says that when asking my co-worker what was in the sandwich, they replied with, “Yup, would you like it grilled?” In addition to this, she went on about how my co-workers were “unfriendly and lazy” and that they were “talking amongst themselves while serving her.” Oh, another complaint was that (and note the wording) one of my co-workers “tossed a clean cloth across the workspace to another employee, dripping cleaning water all over the counter, food and dishes”.
To this lady, I say…go to hell, or get a life. First of all, if my co-worker clearly misheard you, why did you not correct her and ask again? Better yet, when you discovered that the sandwich was not to your liking, why did you not return it and ask for a refund (something you instead requested through the BBB, a place that has nothing to do with us, and only forwards complaints to businesses so that we are aware)? I assure you, any of my co-workers would have been more than willing to either refund you your money or give you another sandwich, on the house. Also, I understand it may seem unprofessional for someone to toss a cloth to another employee, but you said it yourself—it was clean water. Clean water will not harm dishes, and it is highly unlikely that the food was affected as we keep it behind glass.
If you believe our service was unfriendly before, then I wouldn’t suggest letting us know who you are next time (if at all) you come in. You claim you turned four people against us—well, go you. I’m happy that you took so much time out of your life to turn four people—who must be as moronic as you are—away from our store because you were dissatisfied with a sandwich (which, also, are not made at our store; they are made elsewhere, and delivered to us daily).
Come in, get your money. But please, don’t come back. This is my part-time job, not my career. It makes it that much easier when assholes like you don’t try to make my life or my co-workers’ lives a living hell. —We Don’t Want Your Business
This article appears in Mar 11-17, 2010.
What do you care that the BBB, a totally toothless organization has to say about your place?
Now if they had posted on this Bitch board, you’d be reaping a whirlwind of pain…
The complainer probably was flirting with a staffer and got shot down and they were high fiving each other. Revenge is a dish best served cold like the cavern in between her theighs…
For a someone who doesn’t care becasue it is your part-time job not your career, that was a long boring bitch. You seem to care alot more then what your letting on.
i’m not exactly sure what the bitch is really about. is it from the person who reported you, or what?after the first few lines, everything started to get blurry in my head. that is either from smoking, drinking, or just this bitch.
Ohh no, NOT MAMA GRATTI’S!
I think we need a “Mama Gratti’s” tag.
Can’t be MAMA’s, they make their sandwiches on-site
What Up East Coast!?!? Where is this Mama’s? I’ve seen people eat 4/5ths of a steak, drink 3/4’s of a beer and all of their fries before whining that it didn’t taste right or it wasn’t the way they wanted. I’ve also heard a customer say you don’t get good service unless you complain, what I wanted to say to her is that it’s also a good way to get your food spit in if you complain every time to come in. It’s unfortunate that in the service industry there will always be moaners and drippers. Most just do it because it’s one of the few times they can be in control, reminds of the teacher in Pink Floyds ‘The Wall’. p.s Could someone please have a donair and some Beep for me? Thx
I got the donair covered… but I’d rather suck on a leper’s tit than drink that beep crap.
zZz, sounds fair, hold the onions too ok? Have they said when the last day for Beep is? or are they just going to phase it out? A friend said there was a fair bit of stink about getting rid of it?
Bluenoser… I don’t think it’s the case that it’s just going to up and vanish in the course of a day… like david blaine’s reputation.
no, I think they’re just going to stop making it and when it’s sold out, you’re SOL. stock up while you can… does it have an expiration date? or is it like cheese slices or bacon bits….
on the very cusp of what can actually be considered ‘food’.
Yeah it has a expiry date usually a month or so. Anybody coming out to BC soon? Trade you BC Bud for Beep?
It’s not about MG’s. 😛 MG’s only has fulltime positions, and all sandwiches are made there.
I (and most of us, I think) have given up on bitching about annoying customers, anyway. Not worth the time and energy. Shrug.
Yeah, like I’ve said before customer service leaves a lot to be desired in NS (and most other places as well). But having been on both sides of the bar, it goes both ways though. For every asshole customer there’s an asshole server too. The difference for the server is they can’t just leave when they want. I’ve found it’s usually the cheapest people who want the most.
It’s a fucking sandwich! Your co-workers and the BBB couldn’t give a shit so why would anyone else?
bud for beep…. damn. I’ll be there in 8 hours with a case of Beep then…
I’ll be the guy in the inconspicuous fedora and sunglasses.
and like I said it’s BC bud – the best in the world, only fair for the world’s best drink…
‘among’ the best in the world….
mmmmmmm purple haze
According to ‘High Times’, etc. It trades straight up for cocaine out here, and one thing I’m positive of it’s a thousand times better than any weed you can get in NS, especially the stuff you get at corner stores on Gaston Rd…
beep has made headlines out here…even the cbc covered the famous elixir. its very nostalgic. perhaps if they used it to make some fancy shmancy new cocktail it could make a comeback
mmm…drool…bc bud
Bluenoser, FYI.
Leo’s dead !
His son’s in prison.
The store has been closed for renovations, the people living in the 4 units in back have been evicted. The guy dealin…I mean living upstaris of the shop has been evicted.
Suppose to re-open next month, & the new owners not going to allow it to return to its former…infamous glory !
How do I know this , you may ask…I have family living right across the street !
I knew Leo had passed. The son ‘R” is in jail? It was still open when I was last there in NS in Sept. p.s. They sold Beep…and Golden Ginger Ale!
I was there (Gaston Rd.) for supper yesterday.
It is under reno.
The 4 rental flats are being reno’ed as well .
Secret shoppers sometimes look for every single small thing that isn’t perfect. Recently a secret shopper at a place I work at complained that an employee was “bouncing on her heels like she needed to use the bathroom” while she was dusting shelves. Your shopping experience was somehow hindered by an employee fidgeting? Secret shoppers are little fuckers.
bluenoser… you obviously don’t have the right connections here…
people are using the same strain and seeds in NS imported from BC.
it’s not trading for coke though. that’s a little too out there. PLUS, most people are on one side of that fence or the other. The hard users don’t bother with the light stuff anymore and the soft users don’t want their brains fried.
Bluenoser, while I agree that when one fist moves to BC, it seems like the pot is a “thousand times better” than that here in NS, lol, going by all the stoned newfies one sees with shocked looks on their faces…
Of course, being in a job with mandatory drug testing*, I am not able to prove it either way, but couldn’t zZz be right (for once) when hes/he points out that the same strains are beng used in NS…and once the “knowledge” catches up, all things should be equal.
Of course this only applies to “indoor” weed…BC still has the edge on growing season length, fertile areas and sufficient rainfall (with good drainage)….
* if you want a job that will NEVER have mandatory drug testing, because their unions and organizations have fought tooth and nail against it for many years – join the RCMP.
woo hoo! even Frosty admits I’m right!
progress… even if only in small doses.
though I think some would claim your reputation isn’t quite gleaming either…BMF
and yes, we’re all talkin hydro… NS isn’t all that suited for the great outdoors.
Perhaps I didn’t have the right connections, but the one thing I did notice especially when people knew I had just come back from BC, they all wanted me to try their ‘primo’ stuff, don’t get me wrong because they all got me high, they just didn’t get me baked. You know, where all of a sudden it’s 2 hours later than it was and you’re covered in chip crumbs…lol.
BTW, the one thing I did notice was they like to sell it damp in NS, so your 28/29 gram ounce turns into 23/24 when it dries.
of course… sneaky fucks.
selling water for 10 bucks a gram is a real money maker.
15 bucks a gram where i lived in cape breton, not even for a good gram… i guess they made money ’cause there’s nothing cheaper. pretty sure it’s still the same now