I shop at this drug store because of its convenient downtown location, and its points system. But every time I walk in that store I get pissed off. It’s the most poorly designed, worst laid out store of its kind. Every time I am looking for something specific, I end up pacing laps around the store. The isle signs barely help, and I end up looking down every isle anyway.
There’s NOBODY ever working on the floor.. So I go into the “boutique” and ask the three snoots that are standing there, staring at the wall, where I can find a certain brand of face-wash, one says “Oh, we are only familiar the prestigious lines”.
Great, that helps… You can’t even lift a finger to point me in the right direction? You women always act like snobs! You act like you’re working at Saks Fifth Ave. You work at a drug store! Now get off your high horse and direct me to the right isle at least.
Whatever, I leave empty handed.
—Will shop here again anyway…
This article appears in Apr 29 – May 5, 2010.
A-I-S-L-E
I have no beefs with this store. A girl at cosmetics let me use her phone once and some guy that works cash overnight is super friendly (as is the security guard).
There’s another drugstore downtown where you can buy all the potato chips and knock-off Hummel figurines you want, but if you you need actual non-prescrip medication after 12:00 noon on a Saturday you are shit-out-of-luck. Why? Because most of the shelf-stock that you would actually go to a drugstore to buy is locked behind plexi-panels and the only staff who have keys are the pharmacists and they knock off at noon. At least that was the state of affairs a year ago and I’ve never returned. Emulating government bureaucracy is never a good way to run a business.
Anyone ever notice how the staff who are “only familiar with the prestigious lines” always have the worst looking makeup on? Way too much foundation, the wrong colour for their skin. Eyes so heavily lined that they end up looking like a raccoon. And the lighting in those stores doesn’t help at all. Yuck.
yeah, this place blows. I usually go to the place across the street. they have less hours but the place actually makes sense.
Agreed zZz, while I like the points place in general, the SGR location just plain sucks.
that and the other place has the post office…
SDM really only has the single advantage of paying someone to be there at all hours.
I used to work at this place…well, not that location but that chain drug store. I worked at the one on Tacoma in Dartmouth and it’s like night and day with other locations. We are trained to actually help customers and we’re even told to go up to one if they come within ten feet of us and ask “What do you need help finding today”, not “Can I help you find anything” because people will always say no. I asked the latter question because the other one would only get me shocked stares or just confused stutters. Go to the Tacoma one if you can, it’s the best for customer service and selection :). It just sucks the life out of the employees is all.
The SGR location is hit and miss…I like all their make-up and stuff but the staff there just stares at me and follows me around because I’m young so I’m obviously stealing things.
i’ve never had problems with this chain and when shits on sale it’s an outstanding price just got bags of cookies for 1.49 🙂
well the other one carries tuna for 75 cents a can on occasion so they get my business.
mmmm, tuna.
http://www.amazon.com/Tuna-Love-Death-Merc…
You must seriously have an eyesight problem then… I’ve never had a problem finding anything in that store. If I can find a bottle of Branston Pickle in the clusterfuck that is Pete’s on SGR, you can find a bottle of facewash.
Mmm… Tuna.
hey doc, maybe it’s the visually impaired blonde driver
That would make sense… maybe she needs the facewash to get the crap out of her eyes.
Sale items have come up regular price for me at this location and cashier got mad about it when I pointed it out. Store is poorly run. Another time I bought 4 bottles of pop at 4 for $5.00, paid with a $20.00 and got .6 cents back… pointed it out to cashier but he refused to do anything so I called the manager when I got home… still waiting to hear back.
how the hell did he give you .6 cents?
cut a penny up and hand you a shard?
or maybe it was one from a train track….
I meant 6 cents… a nickle and a penny.
This chain has poor customer service overall, I have to say. I’ve had TONS of issues with their CP location. However, the pharmacist who owns the location on SGR is *awesome*. I think the problem comes from corporate who doesn’t put an emphasis on customer service at all.
I will say though, that I’ve never had any issue with any of the cosmetics people at any of these locations. Maybe because I go in to buy clinique skin care stuff there fairly regularly (fuck off — I know it’s expensive but it’s the only stuff that my face isn’t allergic to so suck it, bitches!) (I don’t get points when I go to sears or the bay or mills so it’s just a better deal to get it there) so they’re making a sale, thus they’re closer to their daily quota, thus their boss won’t be on their ass because the reps from the companies won’t be on their asses to make quota. So i guess I’m the customer they’re after. But whatever.
The store, now that it’s two levels does have a shitty design — they should have the make up and the skin care stuff (body skin) on the same level – instead, body skin care is on level two and the rest is on level one (BTW: the facial wash you’re looking for is probably behind the cheaper make up on the first floor).
This is one of the stupidest bitches of the year.
I’ve never had a problem finding anything here. Ever. I love it, and I’ve actually always had pretty friendly customer service. Not to mention, while I definitely don’t buy make-up, the ladies there have always been pretty nice. Ya know, saying hi when I come in (since they’re technically supposed to, according to a customer of mine who was working there). A lot of them are customers are my store, actually, and they’ve always seemed pretty nice.
In my opinion, “good” customer service is hit and miss everywhere. I’ve said it before, and I’ll say it again: some people just have bad days. It could be that you stumbled upon them during one. Everytime.
yea really i’ve got nothing but nice from the makeup gals but than it could be because i’m such a good customer and they smell a big commission 🙂
i only go there to buy my condoms, they are the only one to have my special super duper king size brand, in aligator skin.