Dear whiney restaurant patrons:
Do you have nothing else to do but complain about the service at restaurants? Is your life REALLY that hectic that you need someone else to feed you?
“I waited 35 minutes for my order and blah blah and I didn’t get the table I wanted and I spend too much money to blah blah blah.”
SHUT UP.
I worked “quick service” sub making while in school. Every time one of you lazy regulars came in and complained I put too much sauce or didn’t put enough FUCKING PICKLES on your overpriced half rotten sub I wanted to jump over the counter, cram it down your whiny throat and tell you to make it your own fucking self, so you had NOTHING TO BLAME but your own incompetence!
Learn to fend for yourself! The average meal takes less than an hour to prepare, cook, and eat. And guess what? You might even feel ACCOMPLISHED when you’re done! Then we don’t have to come online and read about what an overindulgent consumer whore you are and how you weren’t pleased!
… but you could still tell us how somehow managed to fuck up mashed potatoes.
This article appears in Dec 13-19, 2007.
Hey, hey, hey! If it wasn’t for the “whiney restaurant patrons” coming into your restaurant where you worked, you wouldn’t have HAD A JOB! So, I think you got it a bit mixed up there, mister. You should be grateful to those “whiney restaurant patrons” for enabling you to take home a paycheque every 2 weeks!
Personally I like the unwhiny ones. They tip better. 😉
I am so fucking sick and tired of hearing from the service industry about how shitty customers are. Try it from the other side of the counter. There’s an average of about 1 in 20 servers that are worth a tip or the trouble. Take some fucking responsibility for yourself.Provide good service and be treated as such. Every person that has a job has to deal with some ignorant asshole in some way at some point in time, but those of us with any sense just let it slide off and move on.I don’t care about your last customer. I don’t care about your shitty boss. I don’t care about your tip out or if I want my steak a certain way or sauce on the side or anything else. Just do your fucking job. The only place I’ve found worth going around here anymore is the Riverside and I tip them incredibly well cause they deserve it.If you don’t make my sub the way I want it, I’m going to complain and you’re going to fix it…. and I invite you to come over the counter at me cause your frustration with customers can’t come anywhere near comparing with my frustration with the service.If you can’t deal with people then don’t get involved in customer service. It’s as simple as that.
Geeze, Carnate, that was downright eloquent! You were channelling my thoughts exactly.
Fucking A. You’d think that karma wouldn’t come back to bite these assholes in the behind, seeing as in such a small backwater as this we pretty much take it when it comes to bad service and overpriced menus. But yeah, karma can be a bitch. I tipped that fucker at Dodo’s plenty fairly despite shitty service on more than one occasion. The guy even forgot to put my order on once for fucks sakes. The two or three instances of bad service I just chalked up to, well, maybe it was just bad luck. Then I read in The Coast “Shop Talk” the lamentations that he’s gone. Good Riddance. Hey Coast, let me know where he hangs his shingle next so I can avoid it. I hope it isn’t any of the good places.
Carnate, you’ve obviously never worked fast food. You’re half the problem with the whole industry. No the customer isn’t always right. Yes, you’re paying for it, but no, throwing money at the problem isn’t justification by any means. Especially when you’re getting paid 6.50 an hour to put up with people who are, for the most part, so clueless and ignorant to how the system works it’s scary. Most of the time the person they’re talking down to and treating like sub-human shit is more educated and is more cultured than they could ever hope to be. I dunno if people get a kick out of “being right” and think their 7 dollars gives them the privilege to be an asshole, but it doesn’t. You’d be really surprised how quickly and professionally you can be served if you treat people with some respect.All I’m gonna say, is don’t piss off the people who are preparing your food. It’s stupid and you deserve anything that comes out of it. Anyone see the movie “Waiting”?
Cranky, why on earth would you tip someone like that? If you tip a shitty server they don’t realize they’re the problem.
Well, to tell the truth my tip portion decreased with each subsequent visit, though I would never leave ‘nothing’, except in extreme circumstances. As it was in the area that I worked I had hoped that healthy tipping would eventually lead to good service, so I shrugged off the first bad deal as beginner’s luck and soldiered on. The next time was the last time which I wrote him off for good, except the third time in which I was really hungry and thought ‘what are the odds?’ Well, the odds were against me. I’ll save my money for Tarek’s: people who know how to make a good meal AND serve the public.BTW, all three negative experiences were with Dodo himself, not the waitstaff.
Customer Service is all about the Service of the Customer. It Cannot be put any simpler than that. We pay our money, you seat us, bring us menu’s, take our orders, provide our food and drink, remove our dishes after we are finished. That is the Job. do it well, and we reward you with a 15% or sometimes more bonus. Do it wrong, and Yes, you will probably hear about. This Agreement doesn’t Make us your Superior, or and none of us deserve special treatment. If we are being Demanding or Rude, Simply inform your Floor Manager that the Customer is being Difficult. If you Only make $6.50 an hour, you’re not being paid enough to deal with that Bullshit. Simply focus on YOUR part of the arrangement and let the rest go until the next customer comes along.
Yeah Jim. I, the paying customer, am the problem. Not the surly half assed server. I don’t doubt that in the run of a day that servers have to deal with their fair share of miserable pricks, but that is no excuse for shitty service.As a server you have some responsibilities.1) Correctly take my order.2) Ensure that the order is correct before it’s brought to me.3) Make regular visits to my table to see if I require anything such as another drink or if the order meets satisfaction.That’s it. Being pleasant and forward thinking are fantastic bonuses, but I’ll settle for the first three. I won’t hold the server accountable if it takes a long time to get my food… that’s a cook issue. However it is put upon you to either tell me up front that things are running slow or inform me if something was screwed up and they’re doing it again. Under both of those circumstances you’ve given me the choice of how I’d like to proceed which is how it should be.I really don’t expect people to know how my job works, why do I need to know about yours? I have friends that worked or work in the industry. I’m well versed in what goes on and how things can go wrong, but I’m also well aware of how to keep those things to a minimum & keep the customer happy. That’s the whole “customer service” thing we’re talking about here.However, you should really size up exactly the type of person you’re dealing with before tampering with their food. You never know who they are or how they’re going to react.
I have to agree with the original poster…i’ve been in lineups at some of the fast food joints in scotia square and i’ve seen some of these counterpeople treated like garbage to the point where i wanted to throttle the whiny self important assholes.I can’t belive that someone would find that acceptable to treat another human being that way.This is why im not in customer service.I would jump across the counter and that would be that.Its all about repect people.Plain and simple.