A few rules for all of you when at a fast food restaraunt.
1) We are people too. This does not give you the right to treat us as anything less. fast food is one of the hardest jobs around, and if you think you can do better than us, I challenge you to get a fast food job and try it.
2) Do not stand at the counter and pick apart your sandwiches and then throw them at us while screaming about how we made them wrong. Politely ask, or sit at the tables provided and then come back to the counter. If you’re nice, chances are we’ll be a little more willing to do what needs to be done to please you.
3) The toilets are provided for urine/feces. These items do not go all over the walls, the toilet tank, the sink or anywhhere else. This just goes to show how really disrespectful and immature you are and makes us hate you even more
4) If you’re asked to stop swearing, this does not mean say something like “Oh fuck, I’m sorry.” and shoot an all knowing grin at us. We are a family restaraunt and we -can- refund your money and kick you out. We reserve the right to refuse service for -any- reason
5) If you come across a transperson such as myself working, do not treat them like dirt. Most of you are fine, but there are a few people who feel like it’s their job to treat anyone who’s different like garbage. We are only trying to earn a living like yourself, and we damn well break our backs to do a good job. Being transgendered is not a crime, and in alot of cases, the store managers will back up their employees.
6) Swearing and cursing will not make the lines go faster, and may result in your asking to leave the premises
7) Remember to say please and thank you. It lets us know our hard work is appreciated and often brightens an otherwise crappy day
8) Understand some of us may be having a bad day and even though we dont mean to make it seem like you’re bugging us, sometimes it slips out. Please do not point this out or complain to the managers. This just makes us want to hunt you down.
—Fast Food Transwoman
Thank you for your time.
This article appears in Aug 27 – Sep 2, 2009.
RE: #8
I have worked in the service industry and yes, we all have bad days, but it is quite unprofessional to let anything ‘slip out’. As a representative of the company that employs you, your job is to conduct your duties without your personal dramas over-lapping. You paste a smile on your face whether you feel like it or not! As a customer, I am interested in good service, not whether or not you are having a bad day!
If you think ‘fast food’ is one of the ‘hardest jobs around’ you haven’t had many jobs up to this point in your life.
Fast food is one of the worst customer service jobs. I remember my teenaged part-time gig at a chain feed trough as being a special kind of hell. Customers treated us like we were there for them to take all of their life’s frustrations out on, but it wasn’t what I’d call a challenging job. I can agree with most of these rules except number 8. The only challenging part of the job is smiling when you want to rip the customers head off. It is your job to make is seem like no matter how bizarre the request, no matter how rude the customer, that you are happy to be there and happy to take their order. OB, I can’t recommend strongly enough that you return to school, gain some new skills and get the fuck out of there.
Its a shitty job, not a hard job. I think doctors are up there in the ‘hard job’ dept. Stuff like saving lives or worst even, like telling families its all over for a loved one.
Hardest job….lol!!!!
and rule 8, let me paraphrase it
“You’re mean to me whaa….whaa…..
But if I’m mean to you, suck it up, and don’t tell my boss”
Seems like someone has a little bit of a chip on their shoulder.
I don’t understand how a customer would know that you are transgendered.
it was the introduction that tipped off the customers “I’m Brian and or Gladys and I’ll be your server tonight”
I generally find it easy to identify transpeople, esp. if still transitioning.
Oh Basil…….always classy.
As for the bitch, yes I have noticed people treating fast food or generally any service workers as shit. Even people who work in shitty jobs themselves such as a call centre. The mentality seems to be “you work a shitty job, therefore you’re no better than the gum on my shoe, so make my burger, betch.” I find it interesting that so many people rail at bums to get a job but people who actually have a job and work for their living don’t get any respect.
A certain fast food chain in CP with golden arches is the slowest I’ve ever been to. Like 12 people behind the counter, 3 people in line, and it takes 10 minutes to get my food. WTF? Stop standing around talking and do your job.
On the flip side, a certain fast food chain with a bear as a mascot in the HSC is the fastest I’ve ever been to.
dgaf — OMG you are 10000% right! The drive thru is WORSE. There’s this old bag that works there that went off on my mom once because she mentioned that she was waiting 15 minutes at the window (SERIOUSLY 15 minutes) and no one had even acknowledged she was even there. She went on and on about how it wasn’t her fault and she doesn’t make the schedules, blahblah until I just yelled at her “NO ONE CARES JUST GET US OUR FOOD!” Usually I have a lot of patience with CSRs because I’ve been there, but this old bat is too mouthy for her own good. She told me twice that people who came in after me were a head of me when she said “who’s next” and I walked forward (because that mcdicks doesn’t have line ups inside either). When I said “I was here before them” she said “WELL I DON’T KNOW WHO WAS HERE FIRST!”…ugh. She’s a rude loudmouth and if they weren’t short staffed and she wasn’t old as ASS there’s no way she’d still be there.
i just don’t go to that one anymore when I go to mcdicks like maybe once a month or so…I’ll take an extra few seconds and go to the one in BLIP. Sure they’ll fuck up your order more often, but at least they’re nice about it and don’t make you wait 5 years for a crusty old cheeseburger.
I waited in the CP archway for 20 minutes as well (well, it seemed like it anyway), probably has something to do with the employee base they can draw from, rich assed snots in CP?
The last time I was at a McD’s (or any other FF resto) was 1982. I want to live a long and healthy life. How could anyone put that garbage in their bodies and not expect it to affect their health? Now if only I could quit smoking :P.
Ginger, is that you?
40% of the general public are fucking dolts with attention spans of gnats and a fuse shorter than Mayor Petey’s dick. Serving that public successfully is not for cowards, I have the greatest respect for those who can smile through a verbal shitstorm, to quote Mr. Lahey. We all have to put on our special face at work – it’s not easy but it’s all part of the capitalism game.
Oh fuck off, Anomie and your holier than thou bullshit. There’s nothing wrong with doing the FF thing a couple times a month.
Exactly HOW many packs of smokes do you suck on a day? Pretty sure a couple happy meals a month won’t do as much damage as sucking on two or three cancer sticks a day will.
Wow, that was a standard bitch right up until the trans-gendered thing came out of left field…….”Be polite, don’t swear, get in line, ignore the mangina”. Rules to live by.
Back at ya ugly kitty
kitty, we’ve had our moments but I must speak up here and invite Anomie here to simply choke because, kitty, you’re awfully cute.
Um, to the OP, maybe you’re projecting when you say that people treat you like dirt because you’re transgendered. Sadly, you could shit rainbows and smell like roses and people would still treat you like shit, especially in fast food. I’d have to admit, more often than not, I avoid fast food like the bloody plague, simply because the food usually sucks. However, there is the odd time that I’ll get a hankering for a giant, greasy cheeseburger and off to McD’s. I guess it’s all relative, you really can’t expect magnificent service from snot nosed kids, but there are times where you just wanna reach across the counter and tell them to at least stop texting.
No i agree withy ou on #8!
we all think it!!
#4- We reserve the right to refuse you service for ANY REASON.
They have that in all bars as well…It’s really too bad that they can’t do that on Metro Transit Buses…post a s big a sign as you can fit onto the side of the Bus that says
“We (the drivers)can kick you off this bus for any reason”…Love the idea !
The driver and management at transit HAVE that right More. A public passenger bus driver can refuse to allow or to continue conveyance to any person who is behaving in a manner that could be disruptive, offensive or potentially dangerous to any passenger or the operator.
The issue is that operators don’t have a guarantee of personal safety when making such a decision. A pissed off passenger is likely to spit on or punch a driver, and I doubt that transit operators here would expect any witness statements or assistance from the sheep sitting behind them, many with a ‘stop snitching’ attitude.
VoR- good thing they’re getting more camera’s aboard the buses. Since every move any of them make lately, is deemed’ important/newsworthy, to inform the public! Now all they need is outraged parents etc. to be blocked from the news reporters, &/or editors to cease publishing these ‘nonstories’… the stories are lame & the losers are many !
Thanks Kay…..I think lol
I *am* cute. Ask NGF.
She is. PK’s a beaut!
But….. I’m prettier. 😀
OB, no matter what job you enter as a trans person you are always going to be treated like shit in the workplace by some ignorant scumbag eventually. You shouldn’t have to deal with that shit at work, but you’ll have to. Being in fast food on top of being transgendered is going to increase the shittiness exponentially. If you stay in fast food or any customer service job you are going to have to develop an extra hard skin on top of the one you’ve been forced to develop already. It’s unfair, but there it is.
Oh and #8 is ridiculous, the customer has every right to report a staff member that has been rude to them to the manager.
i beat u all
*bats eye lashes*