Thank you to the wonderful man at a national outdoor store downtown… after I was done making my purchase you noticed that the zipper on my store name bag was broken… and you went out of your way to replace it immediately! While I was trying to pack all my crap back into the bag you said.. don’t worry about rushing I’ll just move over to the other cash… wow. I just wanted to let you know just how much I appreciate your top notch customer service! —The Girl With her Life in a Bag
This article appears in Apr 21-27, 2011.
I love people who belong in customer service because they are so patient & nice! I hope their boss recognizes this and makes them manager!