On Monday, May 30th, I made two trips into a cell phone provider on Spring Garden Rd. I was astonished by the way that people were treating the workers. On more than one occasion I could hear that a phone call ended with the person on the other line hanging up on the employee who had been very polite, and witnessed people raising their voices in person at these same people who were working in a very hot store with a lineup out the door.
I just wanted to send my love to these employees who were nothing but accomodating, polite and professional to me. Even when the line was huge and closing time was impending the lovely representative who was helping me took time to show me all the features of my new phone and left opportunity for me to ask any additional questions.
I really applaud people who work in this industry, I think it must be one of the toughest jobs on human morale! —Happy Customer
This article appears in May 26 – Jun 1, 2011.