Every day i go into a certain purveyor of coffee and baked goods (rhymes with ‘Dimmies’, which adequately describes the staff) and ask for a bagel with cream cheese on both sides of the bagel. for years, this request has been met with blatant eye-rolling, ‘oh lord..’ glances between between staff members, and downright rudeness, including one girl who snapped at me, “Uh, YEAH, we do that anyway” then, Lo and behold, i get to the office and my bagel has one gigantic clump of cream cheese on ONE side.
I tip a dollar or close to it every time, i say it politely and with an apologetic smile, and i offer to pay extra if it appears there is hestitation. so i don’t understand why when you go to get a bagel, you either get a huge glob on one side, or the most meager, paper-thin ration on both sides.
I know you guys are brainwashed by corporate DVD-ROMS, but once in a while, try to think of logic: When you’re making a bagel at home, do you put butter or cream cheese on just one side? Christ, its not like I’m asking you for a kidney or your first and second born children. All im asking for is a normal-people bagel. it’s like asking for ketchup for fries, i dont mind having to ask, but don’t be such a dickhead about it when i do.
This article appears in Oct 23-29, 2008.
I’ve gone to this place for years and ask for a cream cheese covered bagel at least three times a week – I have never had this problem – in fact, most of the time, they give me enough cream cheese to feed a fucking third world country. I would suggest you get a knife (or your finger), take some cream cheese from the globby part and spread it on the empty side. This is not brain surgery – it seems that your bitch is more of a thin-pitched whine. I’d roll my eyes at you too.
Get the fuck over it!!! Do you realize the amount of shit we would get in for catering to your fucked up cream cheese fetish? The standard, which is ingrained into us, is one (ONE) scoop of cream cheese, spread on one (ONE) side. Yes, people do ask us to spread it on both sides once in a while. not usually a problem, but its still only one scoop unless you pay the 65 cents plus tax for another.I’ve worked at these stores for 3 years total, I’m not bitter about my job..people like your whiny ass need to spend one day in this job.
I feel so sorry for people who have to serve the public and deal with the stupidity of fussy twats who think the world should cater to their whims and whines. The girls at ‘Jimmies’ need to have their salaries doubled for putting up with the crap they do.
Ugh. Listen, I work at “Jimmies” right now part time. I’m young, smart and actually enjoy working there. I’ve been working there six months and honestly a lot of people complain about the amount of cream cheese “Jimmies” employees put on the bagels. Customers badger, rudely yell, complain and bug the crap out of numerous employees thinking we’re retarded. We’re not! We also aren’t lazy or trying to “rob” you of your cream cheese. You pay fifty cents or so for a SCOOP of cream cheese. Here is the logical reason why we put cream cheese on one side: Have you ever had to stand in a line up waiting for your bagel because the employee on sandwich bar is swamped with a lot of orders? Well, we’re trained to get the food prepared and given to the customer as fast as possible. Therefore you don’t have to wait long and everyone is happy. By putting the cream cheese on one side it saves precious seconds when you have a lot of hungry people staring at you for food. Notice how we cut it in half and it looks kinda like a sandwich? Well, that’s how it’s meant to be eaten. It’s really not the employees, the “head office people” tell the managers and the managers tell us. So really, chill out, it’s just cream cheese.
somehow i don’t think that every overworked “dimmies” employee has the time to carefully inspect your tip amount, to see that you have in fact tipped %50 in a misguided attempt to have special service. also, the way many dimmies operations are run is that you have one or more workers on the cash and one worker doing bagels/sandwiches. the cashiers send the orders to the bagel makers via computer, and somehow, I doubt there is an extra button for “spread cream cheese on both sides.” the cashier who actually took the time to run over and specify this to the bagel maker would likely also receive an eye roll. the whole point of dimmies is to roll the customers through like an assembly line. it’s not “home.” and it’s the same reason why you can’t buy hand-tooled leather belts at wal-mart. if you want fancy, personalized service, go to a small locally owned cafe. and besides, how different are these two things, really:1. a bagel with cream cheese spread on both sides2. a bagel with a generous amount of cream cheese spread on one side and then mashed into the second side.can you really bite into either one and tell the difference.i get bagels there too and i don’t like the giant blob of cream cheese that gets put in the middle, but big fucking deal. people like you are why service jobs are hell.
If how the cream cheese is spread on their bagel annoys someone enough to share this tragedy with us ….we should pause for a moment of silence… Ok now back to all of our serious bitches like smelly people and bikers etc.
1. the customer is always right.2. putting cream cheese on both sides is not that big of a deal, you dicks.3. sometimes you don’t have a knife (and you get an eye roll if you request one. god forbid we not be satisfied with your inferior minimum wage cream cheese performance) and you don’t really want to get cream cheese on your finger, since they never give you a napkin.4. dimmies employees are NOTORIOUS for being ass fucks. The rare time the counter attendant is not a complete asshole, I tip them. 5. as someone who’s worked in customer service situations forever, i don’t care how fucking stupid the request is or how shitty your day is going at fuck hortons, you do what they ask with a god damned smile on your god damned face.
For the love of God, are you all retarded? IT’S NOT THE EMPLOYEES! WE ARE TRAINED TO PUT THE CREAM CHEESE ON ONE SIDE BY THE LOVELY HEAD OFFICE IN ONTARIO. JESUS. GET OVER IT. We are working to live, not to flip and flop to every customers demand. I’d love to see most of the people who complain about “Dimmie’s” employees try the job for one day. Believe me, it’s more than stirring coffees. It’s dealing with assholes like you. Have a bit of sympathy for people are trying to work for minimum wage. If the cream cheese is such a problem take your lazy ass and the make the bagel YOUR WAY at home. Seriously, I talked to my manager about this today and it’s not employees being difficult. It’s us trying to get YOUR FOOD to you as FAST AS POSSIBLE. If you weren’t complaining about the cream cheese you’d probably be complaining about the wait for your bagel.If the cream cheese really pisses you off sooooooo much CALL HEAD OFFICE. Go to ANY Tim Horton’s and ask for a number. They’ll gladly give you one. Even ask for a manager and they’ll explain to you the EXACT same thing I just did.The customer is always right until they’re wrong.
“The customer is always right”? When did you stop buying calendars, 1988?
“as someone who’s worked in customer service situations forever, i don’t care how fucking stupid the request is or how shitty your day is going at fuck hortons, you do what they ask with a god damned smile on your god damned face.”i think you need to get out of customer service, for your own good.
What does B.E.L.T. stand for? Bacon, egg, lettuce, tomato. Hence the title bagel B.E.L.T. I have received 2 without L.& T. 1 without B. & 2 without B., L., or T. But paid for a B.E.L.T. with tip every time. I do not care how busy you are ; no one cares how busy I am and I do not expect them to. There are 15 of you on shift at busy hours. Now I do make mine at home or at work. If you are having trouble keeping up the speed & accuracy may I suggest Red Bull like the rest of us in the industry. If you had skill you’d be a bartender but you do not so you split a quarter tip with 15 others per shift. P.S. I tip 50% for great service. You lose!!!
Mole Rat is right. TTFN is wrong. P.S. I earn 4x my bi weekly pay in tips for just what Mole Rat pointed out. It is min. wage if you suck. So go above & beyond and you gain. I am guilty off getting upset & taking matters into my own pockets, I felt worse not better. But it was still $2 over 10 hours. I learned a lesson and I am sorry. I am a better person & bartender for it.