role-play

I’m working at a facility, which closes at 7pm on Sundays. A customer calls around 6pm. Conversation goes as follows: Customer: “What time do you close tonight?” Me: “We actually close at 7pm, in an hour..” Customer: “Hmmm, hah, really?!.. at 7, really?” Me: “Yes, that is the case.” Customer: “Hmmm, serious? Hmmm, well, so […]