The tell-tale brown paper roll is covering the windows, along with big “Renovating” signs. Watch this space for more info on the Urban Home (5689 Cunard Street, 463-1400) changes and reopening strategy….
UPDATED Friday, March 2, 11:30am
We heard from Urban Home owner Jim Kennedy, who writes in an email: “We’ve been working with Napkin works, a local company to help redesign the store so with their help we’re offering a new look. We’ve also spent our first year identifying which lines are most suitable for our customers and which offer the best service so we’ve focused on these and cut out the others. We love the neighborhood and have been fortunate throughout our first year so in trying to offer customers our best we’ll have a new look and more in the way of lighting and accessories.” Expect Urban Home to finish renovating in the middle of next week, with reopening treats including no tax and free delivery on all purchases.
This article appears in Mar 1-7, 2012.
Hmm…given that they are selling stuff on kijiji I wonder if it’s less renovating and more going out of business.
I hope they are only renovating. Their website is down, their inbox is bouncing back emails and their voicemail is full. They owe me a sofa that is now overdue.
Similar situation here waiting for furniture The message on the phone hasn’t changed for weeks, emails are bouncing back, if you paid upfront or put down a deposit I would be contacting my credit card provider.
Yes, I am hoping too that they’re renovating their store. They also owe us a set of sofa and been trying to contact them and never return our call yet. No website, email bounce back and voicemail full. It’s been 8 weeks since we ordered the furniture.
I have the same issue with them. Order well past it’s due date and no response to email or voicemail and the website is down. Looks like going out of business is more like it and they took a deposit on furniture from a client which is even worse. We will be contacting the credit card provider next week to see if we can get the money back. I don’t understand why they’re saying they’re renovating when it looks like they’re going out of business on all fronts. Can you good people at The Coast dig around for the truth?
Hi all. We also had the same problem. We placed our order in November and paid a substantial deposit. We were on these guys often for status updates, which we were given, and the manufacturer always got blamed for the delays. Two weeks ago, fed up and frustrated with my phone calls not being returned and emails bouncing back, I called the manufacturer directly. We learned our order was only placed by Urban Home to the manufacturer in mid-February (two and a half months late) and never was started by the manufacturer because they never got paid themselves, so we were being lied to for over 3 months by Urban Home! Thankfully, we were able to get our deposit back a few days ago.
Lauren – thanks for the additional info. What a mess! Wondering how you got your deposit back? Did you contact your credit card company as has been suggested? This whole situation stinks!
Thanks for the info Lauren. I wonder where did you find the manufacturer phone number? Fed up calling them and never answer the phone.
My husband and I will never do business with them again. They seemed great at first until we had a problem with our couch and it now looks like they are going out of business and not actually renovating, so we probably will not be getting our money back. we are fed up with the emails that bounce back to us and always full message machine. Their website also no longer exists! Has anyone had any luck contacting them?
Hello everyone,
Although renovations are never easy we have had a particularly difficult time throughout the past few weeks. Throughout this project we have had many hurdles which have caused us to lose contact with many of our customers which was never our objective. We are spending today and tomorrow updating all orders and arranging delivery dates for the items which have arrived. We do sincerely apologize for the troubles but are currently working on getting these issues settled. All customers can expect to be contacted by noon Wednesday with updated information.
We really appreciate your patience and we are doing everything possible to remedy these issues immediately. Our e-mail server is still down so for the time being we can be contacted at urbanhomehfx@hotmail.ca.
Thank you
Urban Home
Great news everyone, Urban Home re-opened their doors today and the furniture I am waiting on for a client will be shipping next week. Apparently they have moved to a new website provider and the website should be up and running soon. Whew!
My wife and I bought two couches from Urban Home that were recently delivered as promised, and they look great! They are open again after renovations with some new stock, and we just placed an order for another couch. I found them great to work with and will be going back for a coffee table soon.
Still waiting for a phone call or return emails from these guys; furniture ordered and paid for back in October and impossible to get in touch with them for delivery or update. Last update was in February were the manufacturer was to blame (whatever !)
They can’t keep on conning people this way; I do not believe they will stay open very long; probably long enough to get more money from people and close again for an obscure reason and blame someone else for it. They have great products and are very friendly but you cannot build a trustworthy business on bad business practices.
Anyone had luck reaching them ? They do not answer the phone or return emails….still waiting for furniture paid in December…so frustating
They have an ‘F’ on the BBB for a reason…
http://www.bbb.org/maritime-provinces/busi…
So our speculations with this store that they are going out of business came true. No furniture delivered, cannot refund our downpayment because their machine was down since they opened and now they’re close. Shouldn’t trust the owner in the first place.
Here we go again; for lease sign in the window of the store and the place is empty; sign has been taken down as well.
What a bunch of low life taking advantage of people….