You walked to my cashier station with a cell phone glued to your face while you conversed with some one: You told the phone, “Sorry, gotta go—I’m at the cash and need to think. Call you back in 10 minutes.” I LOVE YOU! Hope you thought I gave you my best service ever, and cheerfully so, because I surely tried to make your experience as good as the thoughtful way you handled your phone call before you expected to be served. Thank you so much. —So happy not to have to interrupt your call to ask for payment
This article appears in Jul 27 – Aug 2, 2017.
