To customers of a large national supermarket chain that does not have its head office in Nova Scotia: be very aware of price ripoffs when you order from their deli counter. They seem to have a strategy that involves posting one price on the product in the case, but having another higher price loaded into their electronic scales. Several times now I have ordered something and noticed when I got home that the $1.99/100g price posted on the card came out of the scale as $2.39. I have also caught it several times at the point of ordering and their staff are always totally clueless as to how to rectify it. Beware.
—Keith
This article appears in Jan 22-28, 2009.
If this is a grocery chain that’s “super” then you are entitled to your deli product for free because if any product comes up at a price higher than what’s on the sign you get it for free or 10 dollars off if it’s more then 10 bucks.
You have to go to customer service though, because individual departments and cashiers have no authority to give you a refund or do up your free product. And once you DO go to customer service they take down the barcode and it’s fixed pretty much right away (so they don’t have to keep giving away free stuff).
Just sounds like you went to the wrong counter to fix the price disparity. Sometimes a few sale prices or price changes aren’t put into the computer, I doubt they’re trying to rip you off intentionally.
Yeah that actually goes for any retailer that uses scanners/bar codes. Scanning Code Of Practice is what it’s called. It’s also supposed to be posted by every till as well (although it’s typically hidden, and very well I might add).
Actually, you’re right — I had supervisors that wouldn’t give the item free unless I mentioned it, but I also had supervisors who wouldn’t need to be asked at all.
I remember though, something scanned up wrong and I was supposed to get it for free. It was a week before I started at the same store and they didn’t give me the item for free, and I only found out the next week I should’ve.
I guess it’s just a good idea to mention it because once you do they can’t NOT give you the item for free.
I have had this happen several times and nobody employed there has ever mentioned anything about it being free. The dialog was something like this:
“Excuse me, but that price was wrong. The tag says $1.69.”
“Huh?”
– repeat above –
{Calling to coworker} “Uh… how do I change the price on this? He says it’s wrong.”
{Offstage voice} “You can’t!”
“So what do I do?”
{Offstage voice} “Find something else that’s the same price and put that code in!”
{Muttering} “I hate working in this damn place…”