Long time supporter of the Halifax Jazz Fest. This year I bought my $125 tent pass even before the line up was announced. Two of the six “paid” events were cancelled. Not the fault of the festival organizers but not my fault either. The person I spoke to at the office was both rude and unsympathetic.
I can honestly see if I came around a month later the refunds would have been disbursed, and I would have SOL. But they would not have even had time to compile any Friday PM responses yet and they drew the hard line with me on the other side of it.
I get that many festival workers are volunteers but truthfully that is new excuse for such shabby treatment.
I found out from a friend on Sunday July 20 that a $45 refund was offered to festival pass purchasers but you had to respond to a July 10 e-mail by Friday July 18. I checked to find the e-mail in my junk folder.
I immediately responded with the thinking that since it was not yet the next business day after the deadline, they would still be able and willing to honour the refund.
Monday I receive a very curt reply that I missed the Friday response date. Too bad. So sad. Hope to see you next year. —You won’t see me there next year
This article appears in Jul 17-23, 2014.
Ah yes, the ‘junk folder’. You do realize this is an INBOX for messages that are perceived to be spam. Often there are messages in this INBOX labeled JUNK that are legitimate and one should check it regularly.
Your fault, your loss.
Small Claims Court costs about $100 to file but the judge should award costs for unfair business practices.
Did you also withdraw your support for the one-eyed AIDS babies?
Oh! Hi Koda!
Mmm, I dunno…. while you didn’t get the product/service you paid for as promised by the business, you probably should check your spam/junk folder once and a while.
Hi Meaty, been awhile LOL
People are moronic to suggest that the fault is for not checking the junk folder. Sometimes the level of junk makes it easy to miss something anyway. A single email is hardly the way to deal with this situation.
Now why are people “disliking” our greeting each other…? WTF is that about? LOLOL!
totally agree with frye.
They wonder why they don’t get the turnouts they’re expecting or the number to really grow at any appreciable pace….
Treat people like they’re disposable and low-and-behold, they disappear.