I work in fast food, and I’d like to let this be known: yes, I know exactly how long you’ve been waiting; do you think we don’t keep track of our speed? Thank you so much for showing up when one of my coworkers decided not to come into work and getting bitchy me about how long you’ve waited. I’m working my ass off here doing the work of two people to get you your stupid cheeseburger, and it’s STILL getting to you faster than at a regular restaurant. There is nothing I can do about how long you wait, so stop taking your crap day out on me, I’m having one of my own. —Fast Food Employee
This article appears in Feb 16-22, 2012.
said it before o.p., let the fools eat the fuck at home. fuck them, let them wait. if they want some of the shit that passes as food in the joints, then they deserve to be fucking ignored.
You were doing your best, OB and still people bitch at you. Fuck them and keep doing what you’re doing. 🙂
OB: I would like to thank you and your co-workers for the quick, cheap and greasily delicious burgers that you make for us poor slobs day in and day out. People need to realize it’s called fast food, not instant food.
Some customers are Self-Entitled Twats.
I agree with all the comments here.
STAY – Stop Thinking it is About You.
OP, simply acknowledge their grief, then ask them if they would like your assistance to submit a formal complaint. In most cases, I’ll bet they calm down and say something like ‘thank you, but the wont be necessary’
Just pull a Soup Nazi on them, you will likely get a big laugh from the other customers and make the complainer look like a tool.
OB: I submit the following food industry customer service training video, for your consideration. (Pay close, particular attention to the segment on how to deal with irate or unruly customers. There are various “extra special ingredients” that may be added to the customers’ food at no extra charge as a sign of good faith and to help diffuse the situation. Remember, in the service industry, “service” is the primary responsibility. (It’s also another way of saying “screwed”)
http://28.media.tumblr.com/tumblr_lm3fdj4P…
I’d say to throw a dollop of exlax on the burger but they already know they’re going to have the shits by eating that crap anyways…
kill them with kindness maybe?
“no sir, I don’t know how long you’ve been waiting but the long I talk with you the longer your burger will take”
“Some customers are Self-Entitled Twats.”
I’m guessing some fat ass union person!
Heh heh heh, unions.
#1 Rule of Eating out : Don’t Piss off the People who Handle Your Food 🙂