So, we ordered 3 donairs tonight from an unnamed pizza place … and the dude got the order wrong. Can’t eat cheese, so ordered 2 with cheese and 1 without… of course, they all came with cheese.
Phoned them to say that we’d gotten the order and that all 3 had cheese, expecting that he’d want to rectify it. Nope. He’s the owner, he says, and he got the order right – he read back to us exactly what we had ordered, and the ORDER was right, but what he MADE us was WRONG. Tried to explain that to him, and he hung up…
Housemate phoned back and explained that she had actually placed the order, which he read back to her… right order, but WRONG product! And Mr. Donair Dude says, “Go fuck yourself!” and hangs up.
Very nice. Besides the fact that they were cold, and that the meat in them wasn’t actually cut (verrrry long strips of donair meat…), service sucked. Mr. Donair Dude has no intention of fixing any problem created by his own incompetence.
Ah, what was I doin’ eatin’ a donair anyhow? Should’ve had pasta!
—Sleehah
This article appears in Sep 24-30, 2009.
I had a wonderful donair experience over the weekend. And from a chain, no less. Sorry to hear you were rudely deprived!
jeezzz don’t these business owner’s know that people come on here to bitch and read other people’s bitches? I once worked in a fastfood joint and the manager/owner stessed how important customer service was: 1 unhappy customer will tell at least 10 people who will each tell more people…. and this guy was the owner? Probably pissed that his underpaid/under appreciated and overworked staff called in on a Sat nite!!!!
He actually told you to “go fuck yourself”? That’s pretty bad ass. Next time I overhear some big donair dude say that he told a customer to “go fuck themselves,” I’ll know not to call bullshit.
It is your money right ?
Its not like it was a coupon that you can only use in one place …correct ?
So make sure you starve to death before you will ever spend money there again & to carry it to the next level ,let anyone & everyone know exactly who your talking about , at work, school , out in public, tell all your family etc.
Nothing works better than using word of mouth to spread the “good” news, but you have to remember to keep it up for as long as you can (say the next 55 weeks or so)
Then pop by & see if they’re still open 😉
What did you expect him to do? Come over to your apartment and take the cheese off one?
The guy was probably making a million donairs on a Saturday night, got one thing fucked up, so what? He doesn’t want to talk on the phone all night, he’s got more donairs to make.
The least the guy could have done was offer the next one free.
As one of the housemates involved in this situation, let me answer a few questions!
We expected him, like any donair/pizza place, to bring over a CORRECT donair and take the faulty one. Most pizza places do this, of course we expected him to.
He did in fact tell me to “go fuck myself”! I was appalled.
This is a tiny, family owned store and certainly wasn’t making “a million donairs” at 9:00pm on a Saturday. When it comes to someone who is Jewish and CANNOT have meat and dairy, there is NO other option. It’s not like she could have eaten it and just didn’t want to!
Delicious Donair, terrible service!
Isn’t there milk in the donair sauce too?
yes milk,vinegar,sugar….and a few spices at least that was in the sauce I used to make at a local donair shop:)
Hahahaha OP you crack me up: if you were really serious about keeping kosher you’d know that donair sauce is made from milk.
Shit, my cousin’s only a jew-in-training at the moment and even before she began studying to become a jew she knew exactly what she could and could not eat when she was keeping kosher and donair sauce was definitely one of said items she could not eat if she had donair meat.
Anyone want to place bets on how long it will take for this thread to turn into yet another “Palestine-Israel” debate? Or have I just started it right now…
LMAO – this is the housemate, again.
She doesn’t get donair sauce you assholes. Come on, wake up.
She eats kosher, all the time. When the asshole wouldn’t correct his own mistake, did she just say “fuck it, I paid for it, I might as well eat it!”? No!
Don’t make assumptions, especially such stupid ones.
Also, a shitty customer service experience has NOTHING to do with any sort of Palestine vs. Israel shit.
Well ‘bronwynz’, it wouldn’t have to have anything to do with Palestine vs Israel if Israel would stop murdering innocent babies in the occupied territories!
Don’t poke the bear.
If your friend is really that hardcore about eating kosher, why the hell is she eating dirty donair meat anyway? I would hardly consider that commercially raised and slaughtered ground-up meat muck kosher by any stretch of the imagination.
I wonder if Krusty the Klown would eat cheese and sauce on a donair…
As long as he was paid. LOL
There are some followings/interpretations where milk is okay, though. Just sayin’. Either way, telling a customer to go fuck themselves is just rude. :[
mmmmmmmmmmm…….donairs
I don’t mean to sound insensitive here, but….what the fuck’s the point of eating a donair if you can’t eat the sauce?
Shit, even with my VERY lactose/casein/whey intolerant GI tract I can’t imagine eating a donair without the effing sauce.
Brownwynz sounds like one of those cranky, jerk-off-with-an-attitude Jews. Like the one in ‘I Love You, Man’ that was married to Jaime Presley’s character. He had a big fro and everything. Only I bet brownwynz has an ugly red-head fro.
And seriously, PK, why not order a fucking falafel or even souvlaki instead?
I think the customer service the OP and her housemates got was appalling, I gotta say…but if you can’t eat the sauce with the meat try a shawarma sometime — they’re a delicious alternative 🙂
You’re basing that assumption merely on what the OP and the already-a-jerk-off Brownwynz is saying, PK. It could be possible that they called the donair shop hollaring, swearing and bitching at the owner and/or other staff.
Like I said before; order falafels next time. A “Kosher donair” is probably as much fun to eat as paper-flavoured ice cream ffs.
Mmmmmm shawarmas are delicious!
Someone in Ontario tried to convince me that shawarmas are the same as a donair it’s just a different name….
EPIC FAIL.
While my taste buds were pleasantly surprised by the mysterious “shawarma,” it did nothing to quell my homesickness for the mighty donair that one lonely summer in Ottawa 🙁
PK I didn’t know you knew kay. LOL.
Was it Mats Sundin or Stephen Harper?
wait, so donair sauce is artificially soured buttermilk with sugar?
damn, why didn’t I think of that?
no wonder cornbread is so good, it’s bread made from donair sauce….