Hey you contractors doing repair work for a certain cable company: I know you get paid by the visit. Some of you are awesome, some of you suck. This bitch is aimed at you guys who purposefully stretch your house calls over multiple visits to bank more hours. There’s a bunch of you out there.
It took three visits for you to solve my internet problem last Fall. Three times I had to come home from work. And it turned out that the problem was your company was supplying you with bad modems to install. Why didn’t you check the modem the first time? Or the second?
This week, my friend could not access his internet, and you guys have been to his house three times and it still isn’t fixed. Ultimately we pay you for your multiple visits through our bills, so why don’t you do the entire fucking job on one visit instead of stretching it out over three, wasting our money and our time? Fuck you money sucking bastards. The company should fire you, or fire the managers who let you get away with this shit. —Pissed Off Customer
This article appears in Mar 31 – Apr 6, 2011.
Apparently, the regular technicians don’t get the best equipment so it is possible that the stuff was just faulty. The best equipment goes to more higher up technicians that deal with more advance calls and problems.
Now I take this information with a grain of salt since it came from a regular technician but it does make sense financially for a company to do this. Why would a company give out the best equipment when mediocre equipment will do the trick..Thus create kinds of technicians for two levels of problems with two different quality of equipment… It sucks, but that’s the way it is unfortunately.
Long post to say that unless you know how the company actually does things, you shouldn’t be bitching about the technicians specifically but at the company in general.
i have no problems with my net now, but when we had that downhome company, it was fucking up all the time. bite your tongue o.p., at least you don’t have to use dial up. and to those that do have a problem. get one of those airlink sticks, not from rogers or the others, just the usb jobby, that you plug in, and install software, then surf til your asses fall off.
i’m talking about the wireless ones here, that use linksys and other open networks. downloads are up to about 54 mbps, just as fast as cable companies most times. there are a few times when it will be slow, depending on where you are, but i had my hp laptop, driving around the area, and signal went dow only a couple of bits. they are fucking fantastic. and if for some reason my net went down, i still have it to use.
OP. This wasn’t HELL Aliant by any chance?
I have had 2 or 3 techs come and complain about “the last guy that came don’t know shit”. So either they are padding the account or these companies hire these dudes after 10 hours of classtime and a pat on the ass, good luck to you all type of thing. Worse than Russian troops going into Stalingrad…
Don’t ever hire companies to fix your tech stuff, of course they are going to rip you off. Hire a college kid or something (like me), they are bound to know a lot more than people who work at a certain company just to have a job.
I would call the company and have at least 2 of the 3 fees waived. It was their mistake that caused them to come back twice more, and you shouldn’t have to pay for that.
The cable companies pay shit, so they don’t get the best/most experiecned technicians, these guys are also learning as they go. There’s no way I’d do their job for $10.00/hr
I’ve had great service from Aliant, to be honest. Since we have digital cable, we’ve been lucky enough to be able to have every problem we’ve had fixed remotely. And when we had an issue with our PVR, and they couldn’t fix it remotely they had a tech out in a day, on a sunday to fix the problem. We thought we’d lose all our data stored on there, but nope. Everything ended up in tact 🙂
MEANWHILE, two days after we had a link from the east internet installed, it bitched out on us and we had to get a tech out to fix it. And we had to wait two weeks! And all because the original tech fucked up the wiring in the network room in the basement (essentially, all they had to do is come and plug something back in — literally took them 30 seconds). Did they bill us for those two weeks of internet service? You bet!
And, when he installed our cable modem, he installed it in the spare room and left it on the floor — MEANWHILE, we have a network box running through every apartment where the modems should be hooked up. My apartment has ethernet ports in all rooms and they should be hooked up from the storage/laundry room’s network cabinet. But nope. I had to go fix it myself. When aliant came, they knew exactly what to do and put the wireless modem in the network box and hooked it up to the ethernet ports for each room. Now it’s all neatly tucked away in there and not a big fat fucking eye sore in the spare room. And *gasp* all our ethernet ports are connected! And we got a wireless modem so we didn’t have to buy a router. I have one, but I didn’t have to bother plugging it in. I did hook up my airport though, so I could send my itunes to my TV (though I haven’t ever done that yet).
The ONLY thing I don’t like about Aliant is the speed is a bit… meh. We can’t get the highest speed service because we have three tv sets running of the network, and I can REALLY notice a difference at work as opposed to at home, however, at work I’m on a hugely well maintained, high as fuck bandwith, fast as all hell HUGE network, so I’m probably not comparing apples to apples. Still, kind of annoying sometimes.
Ilike the system when you book an appointment they tell you some time between 8 & 5 pm.
Nice to see they’ve got that figured out.
Why does multiple visits surprise you when they can’t even figure out how to book appointments .