Member since Oct 30, 2016



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Re: “Loong 7

Order was placed online and email confirmation advised that it would be here within 45-60 minutes. Now, I'm a reasonable person and understand that there can be delays and that the ETA won't always be accurate. However, after over 90 minutes, I called to see when it might be coming and was told that they were busy but that he was on his way and should be here within 10-15 minutes. Order finally arrives 35 minutes later (over 70 minutes past the later side of the original ETA), and the delivery guy lets us know that they substituted our drinks because they were out of what we ordered. So not only did they not bother to let us know from the start that they were running extremely behind, but they also didn't have the courtesy to call and ask what we would like instead of what we actually ordered - if they had, they would have found out that I absolutely would not want what they gave me. When I called to (calmly) let them know how unhappy I was and that they really should contact their customers both about delays and substitutions, the woman who had answered the phone LAUGHED at me. No apology, no resolution... To top it all off, the food was absolute garbage. Never again.

2 likes, 1 dislike
Posted by xxtarajean on 10/30/2016 at 8:16 PM

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