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The operational loop 

It is not that the design/build process is necessarily flawed, but that it wasn't carried out properly

I disagree with the Toronto engineer's negative view of traditional design/build public projects. However, I agree with the comment that "either way..." the "operations guys must be involved in the design process." That, to my mind, is the key point of the whole article. To reiterate, it is not that the design/build process is necessarily flawed, but that it wasn't carried out properly in this case because they didn't involve public "operation guys" in the process. That's the lesson here.

—Freya Keddie, Victoria BC

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