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Re: “Wharf Wraps

Tonight I had my worst customer service experience in my life EVER at Wharf Wraps. We arrived at 8:25 unaware that they closed at 9:00. We were seated and order taken which arrived at 8:45. It was at this point when they started sweeping and mopping that we thought.... hhhhhmmmmm maybe they are closing. The ambiance was truly enhanced when they actually started vaccuuming...we couldn't even have a conversation!!!! We told our waitress that we felt unwelcome and rushed and that if they had told us that they would be soon closing we would have gone elsewhere. We asked to speak to the manager and she REFUSED to speak to us, but we overheard her say..."well, what do they expect we are closed". When I insisted to speak with the manager our poor waitress was almost in tears that we were making her go back to get her. Professional as they are, the manager sent the chef this time who told us we should have told someone to turn off the vaccuum and that no one was rushing us. There was not one ounce of empathy and not even a feigned apology. On the way out the door we were told, among other nasty things, that they didn't need customers like us because the other 300 customers they had that day had no complaints. As the door was closing behind me I heard them saying..."just a bunch of idiots". I had heard that the food had gone downhill, clearly their service has as well!

5 likes, 5 dislikes
Posted by Newfie on 04/04/2009 at 11:40 PM

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