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Letters to the editor, October 4, 2018 

These are the letters and comments from the print edition.

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Pests and Park Vic

We read with interest your article about Park Victoria in The Coast today ("Tenants organize against Park Victoria's pest problem," The City story by Sandra C. Hannebohm, September 27). It is unfortunate that you were unable to get our comments prior to your article being published, as we are extremely active in the area of pest control and are happy to explain our efforts to you and our residents.

Park Victoria is, as you know, a 400-unit rental apartment building in a highly desired neighbourhood of Halifax. And like in many buildings in Halifax and across the country, we as owners have had to respond to an increasingly difficult issue with pests.

But we do take this issue very seriously, and when work proceeds with the cooperation and partnership of our residents, we can control the issue. Our investment in pest control programs in Halifax, including Park Victoria, in terms of time and money has not been slight. In 2016 we were the first in the area to purchase heat treatment machines, costing over $130,000 each, and hire specialized, skilled staff to run the units. These units have been shown to be one of the most effective treatments for pest issues and we are showing great success in their use.

We also utilize highly trained canine units to help identify problem areas, and supplement heat and canine programs with more traditional cleaning and other treatments. In the last few years, we have completed over 7,500 inspections and treatments to deal with pests in Halifax, and have spent over one million dollars to monitor, control and treat any issues that arise. We are also constantly evaluating our vendors and technologies to make changes when the results are not to our standards. I think you would find that we have an extremely aggressive program in this area.

We work with residents to teach them how to avoid pests, and if they find a problem, how they should immediately report. We also educate people on the preparation that they need to undertake to make treatments a success. When we have cooperation from residents, who take pride in their homes, we have a very high success rate in our pest treatment programs. As the result of your article, we pulled the history of all our interactions with Mr. Park, the resident who spoke with your reporter, and are confident that any of his concerns were addressed quickly and appropriately

We will continue to work very diligently to address any concerns from our residents, and should you have any further questions, please contact me directly. —Trish MacPherson, EVP Operations, CAPREIT

Thank you for posting the article in your newspaper regarding the bug problems in Park Victoria. The management arranged heat treatment for my apartment and removed the carpet a few days back. Although I am not facing the bed bug problem since then, I still stand by what was written in the article.

The management does not take any actions on time. I sent the first official complaint on August 30 via email, and they took one month to actually do something about it. They sent me false notices and avoided my complaints for a long time. I was misguided by them many times. The previous month was a nightmare for me in this building. I am thankful to Sandra for writing about it in the newspaper. I have forwarded you the email I sent to her and attached a screenshot of my first complaint to which I never got a reply from the management.

Also, because I am an international student I would request you to please not use my name anywhere. Nightmare Month, Halifax


I live in Park Victoria on an upper floor. I have faced major bug issues at the beginning of my stay, when I subleased a room from a couple of friends on a different floor. I'm enclosing a picture that shows multiple scabs and welts on my roommate's neck, which explains our experience through the first couple of weeks of September. However, we do not currently face any bug issues except a couple of cockroaches here and there.

I strongly believe the bed bugs were from the building's horrible method of disposing waste and furniture. On some floors the furniture would stay for days until CAPREIT dealt with it, and it would be infested with bed bugs, which inevitably spread throughout the floor. I do not want my name to be public, but hopefully my note will be of use for solving this ongoing issue.—Photo Sharer, Halifax

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