Justin Time 
Member since Mar 3, 2016


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Re: “Giant Bicycles gears up on Sackville Street

Wow. Prediction. BOTH locations will go under inside of 18 months as a result of this expansion move.

Why?

This is the ONLY bike shop in town that does not allow you to test ride their bikes. (Our "insurance won't permit it...". They expect you buy a bike based on riding around in a parking lot for 5 minutes beside their building while an employee looks on lethargically.

Seems every other bike shop in town is properly insured, BTW.

Not to mention they are staffed mainly by "roadies" who look down their noses at "regular" commuting or recreational cyclists and their less expensive rides. Not a great customer service feel in their existing store, at all.

In 11 years, I've tried to give them my bike business multiple times in their Bedford location(s) hoping something had changed. But they've completely turned me off each each time and I've bought new (expensive) bikes elsewhere on 3 different occasions.

Being associated with the Wal Mart of bikes (Giant) does not equate to increased sales. Good service does, and these guys do not provide it at their existing location, so I cannot imagine a sexy new store is going to change any of that.

6 likes, 19 dislikes
Posted by Justin Time on 03/03/2016 at 7:42 AM

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