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From movie stars to penguins—yes, real, live penguins from Busch Gardens who stayed at the hotel for an entire week, coming to and fro in their limo—for The Prince George’s food and beverage manager Shawn Lewis, the devil is in the details. It’s planning and delivering the details of someone’s special day, calming them down in stressful moments, making relationships and selling The Prince George experience that all come together to make The Prince George what it is. “We are very lucky that we breed a culture of true hospitality,” says Lewis.

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