Halifax transit sucks

You didn't bother telling any of your passengers this and when I called I got a very rude agent, you just don't give a shit! I'm so frustrated with your lack of customer service and inaccurate schedule which you blame on a third party but are apparently fine and dandy with continuing to pay for their services. If I can find my phone or pet anywhere, how can you not know where your buses are!? The entire system is a farce and with the most recent bus strike that went on for months over internal issues you clearly have no clue what you're doing. I want you to get yourself together and I want you to be held accountable for your absolute lack of performance. Anyone else would be fired for doing such a crap job so why not you? —Fed Up and Disgruntled