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Wednesday, August 1, 2018

Sobeys pharmacist spied on, shared private medical records

Manager Robyn Keddy illegally accessed highly sensitive personal health information over a two-year period to satisfy personal curiosity, says privacy commissioner.

Posted By on Wed, Aug 1, 2018 at 5:15 PM

“Intrusion into the private lives of patients is a real and present danger,” says the privacy commissioner. - SCREENSHOT
  • “Intrusion into the private lives of patients is a real and present danger,” says the privacy commissioner.
  • SCREENSHOT

A Sobeys pharmacist “snooped” on the confidential medical history of friends, family and coworkers over a two year period and the province failed to adequately look into the serious privacy breach.

Those shocking details are contained in two new investigations released Wednesday by Nova Scotia’s Information and Privacy Commissioner.

According to Catherine Tully’s office, from 2015 to late 2017 a manager at one of Sobey’s rural pharmacies illegally accessed prescription histories, medical conditions and other personal health information for 46 individuals.

The pharmacist in question would casually discuss the privacy breaches in front of employees and gossip about what she discovered with her spouse.

“This is a case of a pharmacist accessing highly sensitive personal health information over a two-year period to satisfy personal curiosity,” reads the report.

Upon learning she was being investigated, the manager tried to get other employees to lie for her and even visited the homes of the people whose medical privacy she violated hoping to get them to sign off on homemade consent forms.

In the end, she was fined $9,000 and given a six-month suspension on her pharmacy license.

While there are administrative safeguards in place that are supposed to prevent events such as this, “they were not effectively used and are not sufficient to protect Nova Scotians from this type of ‘snooping’ behaviour.”

The privacy commissioner found both Sobeys and the Department of Health and Wellness failed to adequately monitor access to personal health information. Inquiries into the breach that were conducted by both the company and the province’s health department failed to properly investigate the crime and wrongly concluded there was no evidence of malicious intent.

The frightening conclusion, says Tully, is that personal health information in Nova Scotia is critically vulnerable.

“Intrusion into the private lives of patients is a real and present danger.”

Although unnamed in the OIPC investigation, the pharmacist in question appears to be Robyn Keddy, who’s still listed as the manager for the Sobeys Greenwood in Kingston.

A recent hearing decision from the Nova Scotia College of Pharmacists states that Keddy “unlawfully accessed patient files, some on multiple occasions, with no valid, clinical, medical or professional reason.” It also states that she was fired in September of last year for the privacy breach.

Those and other details in the college's decision match with the facts released by the privacy commissioner.

Concerns about the unauthorized use of medical information were first raised by the Nova Scotia College of Pharmacists last summer. Likely acting on a tip, the OIPC says the college notified Keddy back in August that it would be conducting an audit.

Witnesses say Keddy panicked after being informed about the site visit, told coworkers she was considering going on sick leave and began adding notations to the files she had illegally accessed. She also, futilely, tried to get other employees to assist her in coming up with reasons for all the unauthorized access logged in the computer.

The Provincial Drug Information System is a multi-use database operated by the province and used by over 11,000 doctors, pharmacists and health practitioners. Once a user is trained on and given access to the system, they can view the confidential medical information of any person in Nova Scotia.

In order for a pharmacist to bring up that medical history, the subject would first need to be a patient at that particular pharmacy. Keddy used a workaround by created fake customer profiles for whoever she wanted to snoop on, which she was then able to use to access detailed, sensitive medical records.

The individuals include Keddy’s doctor, coworkers, former classmates and her child’s therapist, teachers and girlfriend.

One Sobeys coworker witnessed Keddy access the DIS and then call her spouse to discuss what she had discovered. She allegedly told her husband their child couldn’t see his girlfriend anymore because of the medications the young woman and her parents were prescribed.

Several of Sobeys’ employees gave evidence that they were aware of the unauthorized access “for some time.” They would either overhear Keddy talking about it on the phone to her husband or she would discuss the breach of privacy law directly with her employees. The pharmacy staff hesitated to report the violations because Keddy was their supervisor.

“They feared they would not be believed and they would suffer some form of retaliation.”

The college’s audit was eventually provided to the Department of Health and Wellness, which shared the findings with Sobeys. Keddy was fired shortly thereafter because of the privacy breaches.


After losing her job, she and her husband visited the homes of at least a dozen of the individuals whose privacy she had violated, asking them to sign a homemade and retroactively dated consent form.

Despite all the evidence and witnesses, the initial investigation from the province concluded only that Keddy had used the system to lock up cell phone numbers for people she knew.

“To be clear, even if the pharmacist had genuinely been looking up contact information, using a sensitive health information system as a personal phone book would not have been an authorized access and would have been considered a privacy breach,” writes the OIPC.

Instead of a phonebook, however, Keddy was using the medical information because she was nosy. The privacy commissioner’s office determined the pharmacist had a personal relationship with all of the impacted individuals and casually disclosed that sensitive information to her spouse.

“The temptation to ‘snoop’ is difficult for some individuals to resist,” Tully says in Wednesday’s release. “Custodians of electronic health records must anticipate and plan for the intentional abuse of access by authorized users.”

The commissioner made 10 recommendations for improving and strengthening provincial privacy controls, including adjusting departmental protocol so that if a user is found to have breached personal privacy, their actions are audited for all other implicated databases. Tully also says notification to affected parties should happen within days, not weeks or months.

As for Sobeys, the OIPC’s eight recommendations include developing a privacy breach protocol and training for managers within the next six months, immediately notifying the 28 people whose information was copied into its system (and delete what profiles still exist) and create new policies to document all database access any time when prescriptions are not being dispensed.

Tully also personally wrote to the minister of Health asking for prosecution time limits for health privacy breaches to be lengthened to a more realistic two years, instead of the six-month limit currently used.

For agreeing to the findings of professional misconduct from the college of pharmacists, Keddy was fined $5,000 (plus $4,000 in legal costs), had her pharmacy license suspended for six months and must attend a business ethics course. A letter of reprimand has also been placed on her file.
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Sober second thoughts on Halifax smoking ban

Council asks for staff report on exempting tobacco from new public smoking restrictions. Cannabis not so lucky.

Posted By on Wed, Aug 1, 2018 at 11:52 AM

Dartmouth Centre councillor Sam Austin inside City Hall. - RILEY SMITH
  • Dartmouth Centre councillor Sam Austin inside City Hall.
  • RILEY SMITH

After banning darts and breaking hearts, Halifax may ease off its public smoking prohibition—for cigarettes, at least.

City council asked this week for a staff report on filtering out tobacco from the new public smoking ban that was created two weeks ago when HRM amended its nuisance bylaws.

Dartmouth Centre councillor Sam Austin brought the idea forward at Tuesday’s meeting, despite having voted in favour of the original bylaw amendments on July 17.

Having spent the past few weeks reflecting on the controversial decision to outlaw all smoking and vaping on municipal property unless done in specially designated smoking zones, Austin said he came to the conclusion that Halifax needs to revisit the matter.

The current bylaw, says Austin, will be a nightmare to manage and enforce.

“We’re going to go through all this process of designating these areas and for what?” asked the councillor on Tuesday. “This feels very bureaucratic. It feels like micromanagement of the public space and I just can’t say what the underlying practical purpose of doing it is.”

Smokers in violation of the new bylaw face potential fines ranging from $50 to $2,000 for flagrant abuse. Those tickets will be largely complaint-driven, handed out during the days by municipal bylaw officers and during the night by Halifax Regional Police. Or at least, that was the plan.

“I can tell you we’ve talked to many police over the last couple weeks and they think we’ve lost our minds to think they’re going to be running around giving people $25 or $50 or whatever-dollar tickets for smoking on one side of the sidewalk when the other side of a sidewalk is a designated area,” said councillor Tim Outhit.

Austin's new motion aims to refocus the ban solely on smoking cannabis in public, which was the original reason this whole clusterfuck came to council in the first place.

But by removing tobacco from the ban, some councillors worried it will be impossible to tell who's smoking cigarettes and who's lighting up a joint—let alone prove that case in court.

“There will be no evidence,” said councillor Shawn Cleary. “If we go ahead with this, we would have to logically extend it to cannabis and allow all smoking in all the public right-of-way because you can’t have one without the other.”

Austin’s motion eventually passed 11-5, with councillors Shawn Cleary, Russell Walker, Lisa Blackburn, Steve Craig and Bill Karsten voting against.

Karsten, in particular, took issue with Austin's arguments, which he says have been raised “each and every time there's been a limitation to where people can smoke in public.”

Each and every time people thought the sky was falling, said the councillor, and it didn’t. The Dartmouth South-Eastern Passage representative told his colleagues he was proud HRM had taken this bold step in eliminating smoking.

He was less pleased, however, with how the ban has been talked about online and in the media.

“I’m going to pull my hair out if I hear the word ‘ban’ again, okay?” said Karsten. “Because what we did is not a ban. It is not a ban. It’s an evolution of still allowing smoking but in designated areas.”

The city has already produced 1,000 new designated smoking areas signs for enforcing its ban. Chief administrative officer Jacques Dubé says not all of those will be used for the initial rollout, however.

The bylaw changes are currently scheduled to come into effect for October 1, allowing a two-week adjustment period before cannabis becomes legal nationwide on October 17.
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In Print This Week

Vol 26, No 25
November 15, 2018

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