Customer service

Monday, March 16, 2020

Pete's Frootique juice-bar guy

Posted By on Mon, Mar 16, 2020 at 9:44 AM

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On March 6 I was at Pete's on Dresden Row,  and a prettttyyy cute/put-together guy stood behind me. It seems you got impatient and went to grab some chocolate near the checkout, and when you returned to the line you offered me some. :) You said you needed energy, LOL, hence the chocolate. I turned it down and said, “Ugh, actually, I was just thinking on how much I should go for a run this evening.” It's not often that a total stranger just says HEY, how's it going, WANT SOME OF MY CHOCOLATE. So, I hope I run into you again at Pete’s! My name is a character off of *Scooby-Doo* and starts with a D. — I Forget Your Name :(

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Saturday, February 29, 2020

To all the good people out there

Posted By on Sat, Feb 29, 2020 at 11:48 AM

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Big thank you to Halifax Transit’s lost and found for their outstanding customer service, the driver on route four Wednesday morning and especially the good samaritan who returned my laptop. 10,000 thanks still isn't enough. — KJ

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Monday, December 23, 2019

Kudos to the bridge terminal staff

Posted By on Mon, Dec 23, 2019 at 10:43 AM

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A big shout out to Dale and Aaron at the Lost and Found at the Metro Transit Bridge Terminal. I lost my wallet on one bus going to the bridge terminal from Dartmouth, and my cell phone on the bus going across the bridge to Halifax. I got the number for lost and found at Halifax Transit, so I called them and we established a great rapport. I left a voicemail with Dale, and when I called again, he asked me to be more specific about my phone since there was something showing up in their systems. He asked me to describe it to him, and I told him the brand name only appeared near the speaker. He asked if I could wait a while, as he had to have a look in his inventory again: lo and behold, my wallet, with all the money I had, and a lottery ticket AND my phone were at the lost and found! I had my phone scan my fingerprint and: voilà! Freaking A+++ for customer service guys and for getting these things back to me.

So people, when you lose your shit and it MIGHT be on the bus, don't panic. These guys are super busy! Let them do their job and locate the stuff and stop calling every day to find out if your things are there. It must be super stressful working there. So I didn't have my cell phone for a week: it was actually nice to be flying blind and almost incommunicado for six or seven days! Thanks to everyone you two at the Dartmouth Bridge Terminal, you guys rock!
—Anonymously Happy
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Wednesday, December 11, 2019

Tanx bys

Posted By on Wed, Dec 11, 2019 at 1:40 PM

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Love is alive in Halifax! My car battery died at the casino. One guy stopped with his girlfriend, but couldn't get it going and my cables fried. Another guy also came over to help, but no luck. I headed to the casino's front desk to call a tow truck, and the female employee suggested asking a cab driver. Sure enough, one very friendly driver in car #091 came to the rescue without any thought at all. I offered him money and he said no, but I insisted. You guys make this city such a great place to live.

Oh, and I wasn't supposed to be at the casino so you saved my neck also. Thank you, and a very Merry Christmas.
—Gerard
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Wednesday, November 27, 2019

Morning sunshine

Posted By on Wed, Nov 27, 2019 at 2:02 PM

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Could the mustachioed fellow who has the morning shift at the Alderney Ferry booth be any more awesome? Always smiling, always kind—he is an amazing ambassador for Halifax Transit. Now, to take his amazingness over the top, he has constructed a festive, functional model of the ferries crossing the harbour. Your smiles and your costumes and your kind words are so appreciated, sir. Well done!
—8:15'er
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Saturday, October 19, 2019

Downtown Dartmouth love and compassion!

Posted By on Sat, Oct 19, 2019 at 10:38 AM

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Just wanted to give a shoutout to Tim and Crystal from the Downtown Dartmouth Business Commission. The other day, they were walking up to the guy who sells his poems on the corner of Portland and Wentworth Streets. Instead of being like some business people and asking him to move along or ignoring him altogether, Crystal went right up to him and said, "What have you got for me today?" He replied back that he was pretty sure she had already read the poem he was selling. But she and Tim stayed and chatted, and were just so kind and compassionate. It's really great to see how much love and positivity they add to the neighbourhood!
—Neighbourhood Watcher
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Friday, October 18, 2019

Love at first sight

Posted By on Fri, Oct 18, 2019 at 8:32 AM

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I first saw you a couple weeks ago, standing at the cash, very shy and very beautiful. I saw you again last night at your work, mentioning to me you were getting off work in 30 minutes. You were wearing a yellow rain coat inside and your adorable "my mobile" necklace/pouch hanging from your neck. We had a quick conversation as I was buying my water and beef jerky, and I left, also too shy to say anything more.
—Beef Jerky Guy
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Friday, October 11, 2019

A love letter to the best crew around

Posted By on Fri, Oct 11, 2019 at 8:58 AM

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To the tiny espresso shop with the biggest heart: you are all the best. For real—the best. My daily morning (and sometimes afternoon) coffee is now a pivotal, non-negotiable part of my routine because of your smiles, jokes, warmth and kindness. A day without you is always sad, boring and painfully un-caffeinated.
—Weirdo Forever
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Wednesday, September 4, 2019

Very considerate bus driver!

Posted By on Wed, Sep 4, 2019 at 1:42 PM

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You were driving us on the route #7 down Robie Street towards downtown at around 10:30 Sunday night, and you stopped at the bus stop in front of the Esso at Young and Robie. You then got up and walked towards the back of the bus, and politely woke up the guy to let him know that the grocery store he was looking for was just down the street! Our world needs more of you, thank you!
—Frequent Bus Rider
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Friday, August 30, 2019

Staff at the lost and found at the Dartmouth Bridge Terminal

Posted By on Fri, Aug 30, 2019 at 8:43 AM

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Major kudos and a big shout-out to the guys who handle lost and found at the Halifax Transit Bridge Terminal. Last Wednesday, I lost my wallet on one bus going to the Bridge Terminal from Dartmouth, and my cell phone on the bus going across the bridge to Halifax. I got the number for lost and found at Halifax Transit, so I called them and I spoke with Dale; we had a great rapport and the customer service experience was great! The bus drivers had all told me that lost and found opened at 8am. bit Dale explained that they didn't get the things back from buses until noon, so it was not a good idea to call before that. Makes sense to me.

I left a voicemail message with Dale yesterday, and today when we talked he asked me about my phone and asked me to describe it to him. I told him the brand name only appeared near the speaker. He asked if I could wait a while, as he had to have a look in his inventory again.

Lo and behold, my wallet, with all the money I had, $25, and a lottery ticket AND my phone were at the lost and found! Freaking A+++ for customer service, guys, and for getting these things back to me. It took a week for my cell and wallet to be located and brought back: who cares how long it took! I got them back!

So people, when you lose your stuff and it might be on the bus, don't panic. These guys are super-busy! I just explained the process. Let them do their job and locate the stuff and stop calling every day to find out if your things are there. It must be super-stressful working there. So I didn't have my cell phone for a week; the world didn't end and I didn't die because I couldn't access the internet. It was actually nice to be flying blind and almost incommunicado for six or seven days. Lol! Thanks to everyone who had anything to do with it at Halifax Transit!!! Aaron and Dale, you guys rock!
—An Anonymously Happy Guy
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Saturday, August 17, 2019

To the little gym that could (and the girls who work there)

Posted By on Sat, Aug 17, 2019 at 11:32 AM

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What a relief when you came back, after two long weeks. You've created a safe space for myself and so many others, and I want you to know: I see you. I see the love that you all foster here, and am so grateful that I get to be apart of it. Being in a public space and feeling completely at ease wasn't apart of my normal before I came here. Can't wait to see you tomorrow.
—Your Sappy Sister
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Monday, November 26, 2018

to the self check-out master

Posted By on Mon, Nov 26, 2018 at 12:44 PM

What's the best part about doing your groceries late at night at the North Street grocery store (besides generally avoiding most other humans)? THE SELF-CHECKOUT MASTER. Everyone rants about the self-checkout machines eliminating jobs, but these machines have clearly allowed the guy that often works the night shift overseeing the machines to RISE TO THE PEAK OF HIS ART. Having trouble scanning something? Before you even look up and around, he's at your side MANUALLY ENTERING THE CODE FROM MEMORY. Are you trying to scan one of the 5 items in all of the store that doesn't have a bar code? Don't worry, he's already rung it through for you—once again, with the code memorized. Coupon not working? Discount not being applied? Can't find the code for an obscure type of produce? Lights flashing and the machine beeping? He materializes out of thin air, artfully scans his pass and with a flurry of activity on the keypad, takes care of it and then disappears with a wink back to his podium. WE SALUTE YOU, OH SELF-CHECKOUT MASTER.
—Late-night grocery buyer
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Monday, November 5, 2018

Stoke's back in

Posted By on Mon, Nov 5, 2018 at 12:37 PM

Wanted to send a warm-and-fuzzy this week to my local skateboard shop. I was inclined to write this before, but my latest call-in decided it. Thanks for bringing back the love, good tips and buzz to the shop. And to think I was about to boycott you!
sliding and gliding into snow season all happy 'n' shit
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Monday, October 29, 2018

Burning the midnight oil

Posted By on Mon, Oct 29, 2018 at 4:32 PM

Sending out future love to the Halifax cafe that stays open past 10pm for all us night owls. Because we need a habitat, too.
You will be appreciated
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Tuesday, October 9, 2018

Fantastic wait staff

Posted By on Tue, Oct 9, 2018 at 2:42 PM

I just wanted to say how impressed I was with the wait staff at this new café on Lake Banook. The customer ahead of me was obviously living with a significant mental health issue and the barista and cashier were super patient and respectful of this customer. They made sure he was well taken care of and got the food and drink he was looking for. The other customers in line behind him were also considerate of his needs, and were happy to wait the extra time that it took to serve him. It was a pleasant surprise in a hectic world! Thanks!
Halifax bike commuter
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In Print This Week

Vol 28, No 2
October 15, 2020

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