Switch to the mobile version of this page.

Newsletters

Mobile

Love the Way We Bitch

Angry? Mad as hell and you can't take it anymore? Get something off your chest and it could be published online and/or in print. Bitches are anonymous and may be edited for length, grammar, spelling and our lenient standards of propriety.

Submit a Bitch

Customer service

Older Entries »

Thursday, December 5, 2019

Customer service / Good eats / Helpful hands Pizza sauce

Posted By Team Coast on Thu, Dec 5, 2019 at 2:05 PM

I need to get this off my chest. Pizza shops in Halifax: Your pizza tastes great, it has potential, but…and there is a but! You neeeed to start cooking your pies for longer or at a higher temp. The bready parts are almost raw, it's so squishy and floppy. Like, it can be sort of squishy, that's what bread does when it has a lot of air bubbles, however the Halifax slice is undercooked. We need to accept this and start making crispy, properly cooked slices stat. It's not that difficult and I believe in us.
—A Single Tear

Tweet

Pin It

Favourite

Saving…

Print

Email

Share

Permalink | Post Comments

Wednesday, December 4, 2019

Another bus bitch / Customer service / Winter wonderland Good times…

Posted By Team Coast on Wed, Dec 4, 2019 at 3:53 PM

It took four hours to get home from work the other night due to the storm, including 90 minutes outside waiting for the bus (any bus) to show up. Luckily I wasn't alone. Shout out to my new bus stop friends. Red jacket guy, "I went all the way to Sackville" girl, lotsa cursing man, and the rest of the bus stop 6014 crew. Ain't no party like a bus stop party!

Special no thanks to Halifax Transit for not updating their Twitter all day or providing updates of any kind on all the detours and delays.
—Shivveringly Cold

Tweet

Pin It

Favourite

Saving…

Print

Email

Share

Permalink | Post Comments

Thursday, November 14, 2019

Another bus bitch / Customer service / Genius at work / Going nowhere Human rights violation on Halifax Transit

Posted By Team Coast on Thu, Nov 14, 2019 at 2:33 PM

We've invested millions to upgrade the transit buses with modern tech. Each bus has a digital display that shows the next stop, and "stop requested" when required. I've been on at least six buses this year, that the stop request isn't displayed. I had my headphones on and didn't hear the bell. So as far as I knew, the driver wasn't going to stop for me. On a crowded bus, it's difficult to get to the driver to ask.

When I've told drivers that the stop request wasn't working, they would laugh at me and tell me their display let them know to stop, so basically fuck off. Like they don't care about customer satisfaction. Since it's happened repeatedly, the drivers haven't reported a problem with the bus, so the drivers must have shut off the display.

I don't think that it's a matter of driver's IQ. Except that these displays were installed for the hearing impaired. If someone is deaf, they won't hear the bell and have no way of knowing if the driver was going to stop for them. That is clearly a human rights violation, as Halifax Transit boasted that all buses are now accessible. It appears that Halifax Transit and the drivers are lying to us.
—My IQ Is Greater Than The Combined IQ Of Hfx Transit

Tweet

Pin It

Favourite

Saving…

Print

Email

Share

Permalink | Post Comments

Friday, November 8, 2019

Customer service / Penny pinching / WTF Not enough bread to buy bread

Posted By Team Coast on Fri, Nov 8, 2019 at 9:26 AM

We have a serious bread problem in HRM's grocery stores, and I'm not talking about price fixing. I'm talking about your stale-ass dunce loaves! There's no excuse for the stores that have their own built-in bakery department to be selling old-ass bread. Most of the time it's sitting on the shelves still frozen from the freezer you just took it out of…all the moisture gets in and ruins the texture. The pita bread breaks all apart when you try to make a pita pocket—it's so dry tasting, like sawdust. The bagels feel like hockey pucks and the French bread loaves feel just like a dense, soggy sponge. And don't even get me started on the cheaper stores that don't have an in-house bakery. What garbage! Don't people know good bread anymore? Also, the prices are ridiculous! I saw a loaf of cheese bread (white bread with some cheddar grated over the top) for $6.99! Seven bucks for a loaf of bread? Someone needs their head examined.
—Ain't Fit For The Birds!

Tweet

Pin It

Favourite

Saving…

Print

Email

Share

Permalink | Post Comments

Sunday, November 3, 2019

Customer service / Government waste / Jerk Store / Penny pinching Liquor and weed and cigs

Posted By Team Coast on Sun, Nov 3, 2019 at 3:55 PM

The only liquor store near me is this little boutique version that is never open on Sundays and closes at 6pm. What a pain in the ass. Every time I wanna buy some drinks, it's closed! WHY can't it be open seven days a week until 10pm like the rest, and on Sundays? Having to walk all the way to the NSLC's store in the fucking dark isn't my idea of a fun night.

Secondly, why are weed, booze and cigs so damn expensive these days? You work your guts out all week just to afford to have fun for ONE day only. Fucking bullshit!
—Champagne Taste

Tweet

Pin It

Favourite

Saving…

Print

Email

Share

Permalink | Post Comments (2)

Saturday, November 2, 2019

Customer service / Great job / Money matters Privacy matters

Posted By Team Coast on Sat, Nov 2, 2019 at 10:40 AM

When I go up to the bank teller, it’s because I have less than the minimum $20 the ATM will dispense in my account and I need my money. When I get up to the counter, I'll say, "Can I withraw the funds in my account?" The teller then proceeds to tell me my balance (which I already know), announcing the fact that I have eight dollars and 45 cents in my account, loud enough for the whole lineup behind me to hear. HELLO! Could you not announce my net worth to the whole fucking bank please? I know how much I have in there, duh. Then the teller always asks next if I would like the whole amount. What do you think? Of course, duh! I'll take the whole fortune.
—Lower Your Voice

Tweet

Pin It

Favourite

Saving…

Print

Email

Share

Permalink | Post Comments (2)

Friday, November 1, 2019

Customer service / Genius at work / Mad as Hell Auto body shop rip off

Posted By Team Coast on Fri, Nov 1, 2019 at 9:45 AM

I'm pissed at a certain auto body place. They damaged a head liner during a recent repair at their shop and refused to fix it. The owner is a very unethical business owner, and I wouldn't recommend taking your wheelbarrow there to be fixed. The owner doesn't have any backbone to face the customer, but runs and hides so he doesn't have to deal with the issue. Little man syndrome.
—Damaged Head Liner

Tweet

Pin It

Favourite

Saving…

Print

Email

Share

Permalink | Post Comments

Wednesday, October 2, 2019

Customer service / Jerk Store / Wonder why Can't even hear my own music!

Posted By Team Coast on Wed, Oct 2, 2019 at 9:45 AM

I wanted to take a moment out of my busy schedule to lambast the food truck that has been acoustically assaulting me these past few weeks. All the food trucks I have encountered around the HRM are for the most part nice and quiet, yet you folks feel the need to drag around a small but boisterous power generator. Clearly this is not a common standard among the fleet of mobile gourmands that grace our streets and parking lots. I can’t imagine anyone patronizing you without the use of a megaphone to place their order or, at the very least, cue cards. Take a page from the book of the food truck masters who have been around since the 1970s and silence that little generator once and for all!
—Concerned Headphone User

Tweet

Pin It

Favourite

Saving…

Print

Email

Share

Permalink | Post Comments (1)

Monday, July 8, 2019

<3 / <3 <3 <3 / Customer service / Etiquette, please / Giving thanks / Great job / Helpful hands / Kind words / My bad Bridge Commission shout out

Posted By Team Coast on Mon, Jul 8, 2019 at 3:34 PM

To the lovely woman who saved us so graciously when we embarrassingly pulled into a MacPass Only lane: Your sweet customer service made our day! —Need glasses

Tweet

Pin It

Favourite

Saving…

Print

Email

Share

Permalink | Post Comments

Wednesday, July 3, 2019

You know nothing / Customer service Tired of businesses using same stupid voice greetings

Posted By Team Coast on Wed, Jul 3, 2019 at 11:00 AM

Every time I call up businesses they usually all have the same stupid voice greeting telling you to "listen carefully as the menu items have recently changed." Really? Who cares? You are wasting my valuable time. Just tell me the options and I will choose.
—Stop wasting my time

Tweet

Pin It

Favourite

Saving…

Print

Email

Share

Permalink | Post Comments

Wednesday, June 19, 2019

Etiquette, please / Customer service Can't we just be nice to everyone

Posted By Team Coast on Wed, Jun 19, 2019 at 2:38 PM

I'm tired of being treated like shit by my customers in the retail industry (and I'm sure other industries feel this too). It is my job to talk to you when you walk into my store. I have to say hello. I have to ask you if you need any help. It's my job to tell you the price of an item. The amount of customers who won't even let me greet them is astonishing. The amount of "Hi, how are you?" responded with "Just looking" makes me exhausted. I'm being nice and I'm trying to help you. Let me do my job. If you can't handle the social interaction just stick to amazon.ca.

Also, many people have never had to work in retail and it really shows! The amount of people who get upset with the associate for a policy or sale that is out of their control is ridiculous. I've been called a cunt and a bitch for something out of my control. It does nothing to help your situation and makes the associate feel like shit.

If you're reading this, please be nice to those whose job it is to interact with you, we just want you to be nice.
—Tired of crappy customers

Tweet

Pin It

Favourite

Saving…

Print

Email

Share

Permalink | Post Comments (2)

Monday, June 17, 2019

Customer service Blackmarket pot dealers must love the shitty service at NSLC

Posted By Team Coast on Mon, Jun 17, 2019 at 3:12 PM

I went into an NSLC that sells cannabis for the first time to make a purchase. I started at the iPads that they had to use. I thought that I was to search for the strain I wanted and then get in line to make a purchase but that’s not what they’re set up for. The person at the counter told me that the iPads only showed what was in the warehouses, not what they have on hand. I was shocked at the amount of tax money went to set up the dozen iPads. They were used to place an online order! Who the hell would travel to the NSLC to place an order online? Most people would do it from home. A complete waste of money.

Due to the shortages of weed the four large screens on the wall behind the counter were also useless. I’d like to meet the government employee that came up with these idiotic systems.

Instead, the sales associate showed me a printed list of available weed—but it didn’t have the price per gram so that I could compare prices. I had told her I was looking for a sativa strain, but she pointed to an indica strain!

Then, when I asked if they had a listing with the price per gram, she started giving me attitude—making me uncomfortable. There are many online sources for weed, with better prices and no attitude. I had looked at the online news of places in the US that had just started selling weed from a storefront. Unless they were all acting, they were cheery, helpful and never appeared to feel they were entitled to be nasty to customers. I think that we should be able to order online and then go to the store to pick it up, like you can do for groceries or merchandise at Walmart and Canadian Tire. It should be cheaper to hire someone that doesn’t need to understand stains, or the difference between THC and CBD. I have never had a problem with an NSLC employee when I buy beer.

If we had gone with private storefronts, we could have saved a shitload of money on stores with pointless functions.
— Taxes going up in smoke

Tweet

Pin It

Favourite

Saving…

Print

Email

Share

Permalink | Post Comments (1)

Sunday, June 16, 2019

Customer service / Don't be a dick / THE RULES ATTN: Door-to-door salespeople

Posted By Team Coast on Sun, Jun 16, 2019 at 4:23 PM

When someone is pointedly ignoring you while slouching home at the end of a hot day, take the hint and move on to the next rube. Whistling at me and shouting "Hey!" like I'm a fucking stray dog isn't going to convince me to buy your bullshit in the best of moods.
—No I'm not interested

Tweet

Pin It

Favourite

Saving…

Print

Email

Share

Permalink | Post Comments

Tuesday, January 22, 2019

Customer service Key and fob

Posted By Team Coast on Tue, Jan 22, 2019 at 12:29 PM

I just bought a beater Honda Civic 2004 just to get around until it dies. We only got one key and fob with it. I inquired about getting another key and fob at a dealer. The key alone is $160.64 with tax, and with fob it's $329.39! I'm in the wrong business! Oh, and I only paid $1000 for the car, so to get a key and fob it would be over one third of the value of entire car!
—Good deal

Tweet

Pin It

Favourite

Saving…

Print

Email

Share

Permalink | Post Comments (2)

Tuesday, January 8, 2019

Customer service No shorts for you

Posted By Team Coast on Tue, Jan 8, 2019 at 12:05 PM

To the dumbass who kept asking if we carry shorts: NO, WE DON'T HAVE ANY. COME BACK IN THE SUMMER WHEN WE DO HAVE THEM! Seriously, you don't have to be so passive aggressive about it. No, I don't give a shit that you are going down south for the holidays stop guilt tripping me! Go to another fucking store and buy them brand fucking new if you want some shorts that badly. Everything we have is dictated by the donations we get so shut the fuck up and leave!
—We all secretly make fun of you in the back room