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Customer service

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Wednesday, October 2, 2019

Customer service / Jerk Store / Wonder why Can't even hear my own music!

Posted By Team Coast on Wed, Oct 2, 2019 at 9:45 AM

I wanted to take a moment out of my busy schedule to lambast the food truck that has been acoustically assaulting me these past few weeks. All the food trucks I have encountered around the HRM are for the most part nice and quiet, yet you folks feel the need to drag around a small but boisterous power generator. Clearly this is not a common standard among the fleet of mobile gourmands that grace our streets and parking lots. I can’t imagine anyone patronizing you without the use of a megaphone to place their order or, at the very least, cue cards. Take a page from the book of the food truck masters who have been around since the 1970s and silence that little generator once and for all!
—Concerned Headphone User

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Monday, July 8, 2019

<3 / <3 <3 <3 / Customer service / Etiquette, please / Giving thanks / Great job / Helpful hands / Kind words / My bad Bridge Commission shout out

Posted By Team Coast on Mon, Jul 8, 2019 at 3:34 PM

To the lovely woman who saved us so graciously when we embarrassingly pulled into a MacPass Only lane: Your sweet customer service made our day! —Need glasses

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Wednesday, July 3, 2019

You know nothing / Customer service Tired of businesses using same stupid voice greetings

Posted By Team Coast on Wed, Jul 3, 2019 at 11:00 AM

Every time I call up businesses they usually all have the same stupid voice greeting telling you to "listen carefully as the menu items have recently changed." Really? Who cares? You are wasting my valuable time. Just tell me the options and I will choose.
—Stop wasting my time

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Wednesday, June 19, 2019

Etiquette, please / Customer service Can't we just be nice to everyone

Posted By Team Coast on Wed, Jun 19, 2019 at 2:38 PM

I'm tired of being treated like shit by my customers in the retail industry (and I'm sure other industries feel this too). It is my job to talk to you when you walk into my store. I have to say hello. I have to ask you if you need any help. It's my job to tell you the price of an item. The amount of customers who won't even let me greet them is astonishing. The amount of "Hi, how are you?" responded with "Just looking" makes me exhausted. I'm being nice and I'm trying to help you. Let me do my job. If you can't handle the social interaction just stick to amazon.ca.

Also, many people have never had to work in retail and it really shows! The amount of people who get upset with the associate for a policy or sale that is out of their control is ridiculous. I've been called a cunt and a bitch for something out of my control. It does nothing to help your situation and makes the associate feel like shit.

If you're reading this, please be nice to those whose job it is to interact with you, we just want you to be nice.
—Tired of crappy customers

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Monday, June 17, 2019

Customer service Blackmarket pot dealers must love the shitty service at NSLC

Posted By Team Coast on Mon, Jun 17, 2019 at 3:12 PM

I went into an NSLC that sells cannabis for the first time to make a purchase. I started at the iPads that they had to use. I thought that I was to search for the strain I wanted and then get in line to make a purchase but that’s not what they’re set up for. The person at the counter told me that the iPads only showed what was in the warehouses, not what they have on hand. I was shocked at the amount of tax money went to set up the dozen iPads. They were used to place an online order! Who the hell would travel to the NSLC to place an order online? Most people would do it from home. A complete waste of money.

Due to the shortages of weed the four large screens on the wall behind the counter were also useless. I’d like to meet the government employee that came up with these idiotic systems.

Instead, the sales associate showed me a printed list of available weed—but it didn’t have the price per gram so that I could compare prices. I had told her I was looking for a sativa strain, but she pointed to an indica strain!

Then, when I asked if they had a listing with the price per gram, she started giving me attitude—making me uncomfortable. There are many online sources for weed, with better prices and no attitude. I had looked at the online news of places in the US that had just started selling weed from a storefront. Unless they were all acting, they were cheery, helpful and never appeared to feel they were entitled to be nasty to customers. I think that we should be able to order online and then go to the store to pick it up, like you can do for groceries or merchandise at Walmart and Canadian Tire. It should be cheaper to hire someone that doesn’t need to understand stains, or the difference between THC and CBD. I have never had a problem with an NSLC employee when I buy beer.

If we had gone with private storefronts, we could have saved a shitload of money on stores with pointless functions.
— Taxes going up in smoke

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Sunday, June 16, 2019

Customer service / Don't be a dick / THE RULES ATTN: Door-to-door salespeople

Posted By Team Coast on Sun, Jun 16, 2019 at 4:23 PM

When someone is pointedly ignoring you while slouching home at the end of a hot day, take the hint and move on to the next rube. Whistling at me and shouting "Hey!" like I'm a fucking stray dog isn't going to convince me to buy your bullshit in the best of moods.
—No I'm not interested

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Tuesday, January 22, 2019

Customer service Key and fob

Posted By Team Coast on Tue, Jan 22, 2019 at 12:29 PM

I just bought a beater Honda Civic 2004 just to get around until it dies. We only got one key and fob with it. I inquired about getting another key and fob at a dealer. The key alone is $160.64 with tax, and with fob it's $329.39! I'm in the wrong business! Oh, and I only paid $1000 for the car, so to get a key and fob it would be over one third of the value of entire car!
—Good deal

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Tuesday, January 8, 2019

Customer service No shorts for you

Posted By Team Coast on Tue, Jan 8, 2019 at 12:05 PM

To the dumbass who kept asking if we carry shorts: NO, WE DON'T HAVE ANY. COME BACK IN THE SUMMER WHEN WE DO HAVE THEM! Seriously, you don't have to be so passive aggressive about it. No, I don't give a shit that you are going down south for the holidays stop guilt tripping me! Go to another fucking store and buy them brand fucking new if you want some shorts that badly. Everything we have is dictated by the donations we get so shut the fuck up and leave!
—We all secretly make fun of you in the back room

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Tuesday, November 13, 2018

Customer service Don't fuck with the poppy

Posted By Team Coast on Tue, Nov 13, 2018 at 11:52 AM

This is a gentle bitch. To the retail store that thought it appropriate to festoon your window display cases with poppies, surrounding your merchandise: NO! I am sure your heart was in the right place, but a poppy is the symbol of millions of lives lost in war. Its red colour symbolizes the blood spilled by those millions of lives. The poppy should never be used as a prop. Ever.
—My father was a war vet

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Monday, October 22, 2018

Customer service To the POS who didn't get his way

Posted By Team Coast on Mon, Oct 22, 2018 at 3:58 PM

...while talking to me on the phone today, and everyone like him: Whining and crying and saying shit like "fantastic fucking service" just makes you sound like a child. Sorry (not sorry) you couldn't get exactly what you wanted and were VERY SLIGHTLY inconvenienced by something but that's life. Grow up.
—Boo hoo

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Customer service A little clarification

Posted By Team Coast on Mon, Oct 22, 2018 at 3:45 PM

If you ask for a double burger, that means one burger with two patties. It does not mean two seperate burgers. I don't know why this has become such a thing, but people need to stop asking for double burgers when they actually want two singles. It pisses you off to get the wrong order, it pisses off whoever's making (and remaking) your food and it pisses off the cashiers who have to ring in (and re-ring in) your order. Stop pissing everyone off and order like someone who actually knows how to speak English.
—Tired of getting yelled at because you don't know how to order

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Tuesday, October 2, 2018

Customer service Free coffee or no free coffee?

Posted By Team Coast on Tue, Oct 2, 2018 at 11:32 AM

Okay, why agree to take part in the coffee promotion if you're going to refuse to give your customers a free cup of coffee? I got there at 9:45am and the owner tells me and a couple of other people asking that it finished at 9:30 (NO, it finished at 10) and that you had to have a certain mug that you had to pick up ahead of time (NO, the posters and tweets said just bring your own). It's fine if you don't want to give the coffee for free but for the love of Blue Blazin' Pete, don't go in on the promotion if you won't follow through. Safe to say I won't be buying lunch here anymore. I'm mad and I want my coffee!
—Uncaffeinated lady

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Thursday, August 23, 2018

Customer service Food service employee sucks

Posted By Team Coast on Thu, Aug 23, 2018 at 2:07 PM

You were bullying an elderly and disabled man by yelling at him when he parked crookedly in a handicapped parking spot and you assumed that he took up 2 parking spots (he didn't—he was right on the line). I called you a dickhead because you are that and apparently also a parking monitor of a giant public parking area.
—Don't see your company the same way

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Customer service Double Trouble?

Posted By Team Coast on Thu, Aug 23, 2018 at 2:05 PM

I just went through the your coffee chain's drive through. When I ordered, I said that I had a refillable cup. (I'd bought one of your brand's reusable cups to lessen the amount of garbage I create). Your advertising encourages its customers to do this, and even offers a 10-cent-per-cup discount to those who bring their own.
When I got to the pick up window, I saw the server dump my coffee from a regular paper cup into my travel cup and then throw out the paper cup. When I asked her why she was doing that, she told me that this was what she had been trained to do.
So much for my pathetic attempt to do the right thing. Coffee shop, you need to check your integrity.
—Caffeinated conundrum

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Tuesday, July 31, 2018

Customer service On sale my ass!

Posted By Team Coast on Tue, Jul 31, 2018 at 11:12 AM

Certain stores need to stop jacking up their prices before putting on their "get one free" specials and thinking their customers don't notice. These stores seem to think the general public is completely stupid. Since when is Kraft Dinner over 2 bucks? I never pay over $1 for it! A can of beans for $2 something and get one free? Yeah right! Again, beans are usually under $1 any other time. A bag of Crispers, $3 something on your sale? Since when? I can get them for a buck something most times! How is this a deal? Fix your damn prices and quit false advertising "deals." You ain't foolin no one with this shit!
—Ain't nothing free in life