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Tuesday, November 28, 2017


Posted By on Tue, Nov 28, 2017 at 10:24 AM

What would you think if you read the following on a menu?: “Enjoy a bottomless coffee with your meal” (There is no price listed beside this, despite all the other beverages on the page having listed prices).

Well, I think the average person could reasonably assume that the coffee was included in your meal so long as you purchased one.

No, in fact, the coffee was just under four dollars after tax and amounted to about the size of a medium Tim’s. Now, I will say that the server was outstanding—very friendly, prompt, etc. 10/10 on the service. And the food was pretty good too, 7/10 there. Nobody who works there is responsible for the menu and honestly, if the price was listed I probably would have still bought the coffee anyway.

I just really dislike feeling like I've been tricked by an establishment. Fix your menu to reflect the actual price of the items people are ordering. Especially since the first thing they ask when you're seated—before you even have the chance to see a menu—is "do you want a coffee”? Were it not for the outstanding customer service I had there (still paid for coffee and tip on top), I'd not be back. —Misleading Menu Makes Me Moody



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