Was in line waiting to be served at a coffee shop in Dartmouth, after having a great, sunny ferry ride across then harbour with my young child and his friend. A man came over and mentioned that the soap dispenser in the bathroom was empty. The two ladies that were behind the counter seemed pretty indifferent about this. One replied "Oh yah...I'm not surprised. Been that kind of day." The man then gave a half smile and went to walk away when the barista added "Is the toilet still there?" To which both of the counter staff cracked up laughing.

I'm sorry...perhaps I just don't get this "counter," cooler-than-cool coffee culture. I at one time worked at a coffee shop when I was around the same age as these ladies. Never would I have imagined making a wisecrack when a customer has a complaint. I would have apologized and marched my behind over to the bathroom and filled up the dispenser. It was not busy, there were three people in total working at the time. Shame on you guys. Really. People just want to get a good coffee or refreshment in a clean and friendly environment. I bet if the owner didn't have soap to wash their hands with, you would have had that problem fixed pretty fast. Great spot...bad attitudes. - Justespressomyself