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Tuesday, April 2, 2013

TMI

Posted on Tue, Apr 2, 2013 at 9:19 AM

I think a lot of people can relate to this in many different jobs. SOMETIMES CUSTOMERS GIVE WAY TO MUCH INFORMATION! There are many different ways in which I have to interact with customers but I find the time when they just reveal to much is when I am one the phone! There are things that a stranger doesn't want to hear about, like a death in your family or just how sick you have been all weekend. The reason for me to call someone or for them to call me has nothing to do with your home life, I don't need to know how busy you have been, all I want is to get my job done. If the call is regarding a debt I can understanding giving the company some information but being told someone just died or their kid got hit by a car is a little to much information and can make the person on the other line feel very uncomfortable. If you're calling to cancel an appointment please don't tell the person who answered all the gory details like its coming out both ends or something totally gross like that! I have had customers come into a place I work and actually pull back band aids to show me how bad they hurt themselves. I have had customers start to cry because they are telling me something that is just to personal or emotional for them. The reason why it bugs me so much isn't because its gross or uncomfortable at times but because I know some customers are using these stories just to get out of something or as an excuse. Also knowing how much people lie I always wonder if you're just making something up, telling me a person in your family had passed so I will stop calling or telling me how sick you are so you won't be charged a late fee or I will want to reschedule you right away because I feel bad for your situation. —Annoyed

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