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Wednesday, March 20, 2013

We are human too

Posted on Wed, Mar 20, 2013 at 10:19 AM

This is for all the lovely ladies and gentlemen in the beauty industry..... being in our industry is really hard you come across some interesting people who you grow to love and others well....Let’s just say you make us question why we even work in Spas at all, is it even worth it? Things in life work two ways, if you’re sick or have a family emergency, we don’t get mad at you for cancelling your appointment with us... but on the other hand I’ve had clients livid that my child or myself is sick or that I’ve had a death in family (sorry I’m only human). Then there are the times that clients will arrive late... I mean really really late, this now makes me really really late for my other clients, that will now be huffing and puffing looking at their watches and unless a miracle happens. I won’t catch up. Then there are the “no shows” .... You know who you are! I love when it’s blamed on not receiving a confirmation call, I don’t know about you, but I make a note somewhere when I book an appointment AND if I miss it, it’s MY fault not the hard working receptionist!!! Because of this no show, I’ve now made no money (we almost ALL make a commission) Can you imagine if we didn’t show up for your appointment? Please just call!!! If you want a service book for that service or those services, please try not to spring it on us last minute... be realistic, if there’s a little thought in your head that it may take longer give us call and let us know so that we can book the right amount of time!!! We work really hard keeping up on trends, taking classes, learning about the products we use on you because we’re in this industry to make people feel and look great! We make great friends that started out as clients. It’s just that some of you just don’t get it.....we’re people too, we have feelings, we have our ups and downs ( but still smile all day)....we get sick because we work with public, we have deaths in the family..... We have days you might really not want us there doing your hair or waxing important parts! And most importantly we are not mind readers and WE ARE NOT MAGICIANS!! —That Is All

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