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Friday, September 21, 2012

Get fit!

Posted on Fri, Sep 21, 2012 at 4:32 PM

Thinking about joining the gym? Well you might take a few moments to consider whether this is a good idea. I'm a member of a certain gym. My fees are through a payroll deduction at my workplace, and so the gym gets their money from me religiously same time every month, so I am living up to my end of the bargain. The problem is the gym is not living up to their end of the bargain, with broken equipment that isn't being fixed in a timely manner. Last year it was the men's showers that were closed for a couple of months for construction. Why so long? Next it was a piece of equipment (that I liked to use) that was broken for months. Certainly this gym makes a lot of money from our memberships, why can't they fix their equipment? If they can't get the parts in a timely fashion, as seems to be the popular excuse... then hey, roll a new one in! The other day I counted three pieces of equipment that were broken, and that doesn't include the chiller on the water fountain! One of those latest pieces of broken equipment I liked to use each visit. It's been "out of service" for five weeks now! There is no amount of friendliness from the front desk staff that can cover my disappointment and growing contempt for this company. They even try to get me to "rat-out" my friends cellphone numbers so they can hassle them into a membership. The truth is, I certainly wouldn't reccommmend this place to anyone I liked. Upon looking online for an email address to send my complaint, I discovered all kinds of dissatisfied customers across the country. Many complained about being billed after they cancelled their memberships! I haven't cancelled yet, and their location is convenient, but I have to say the other gyms are looking better by the day. I encourage anyone who is considering joining a gym to take a few minutes and research the level of customer dissatisfaction before you decide to commit to a term agreement. —Biar B. Weir

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