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Tuesday, August 14, 2012

Customer service training

Posted on Tue, Aug 14, 2012 at 10:09 AM

If a customer makes an order through your drive-thru service, and the customer decides to pay with debit, but your debit machine is not working due to technical difficulties... don't just stand there with that stunned, ditzy look on your face and repeat to your self, "Ummm, what do I do?" It isn't rocket science that good customer service requires you to APOLOGIZE to the FREQUENT customer and offer them the coffees as a gesture to make up for the inconvenience that the store had caused... Learn some manners, or get a new job! —Annoyed Bystander

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