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Thursday, January 5, 2012

To my client

Posted on Thu, Jan 5, 2012 at 12:04 PM

So you make a mistake which causes us to take a ton of calls today because it effects your employees' pay. You say that you will be sending out an e-mail that explains everything. We wait all day for this to happen, in the meantime taking 100980980 calls saying the same thing over and over again while our inboxes flood, making it impossible for us to get any work done. An hour before end of day the e-mail finally comes through. It's like 3 lines long. It basically says "we're going to try and get this corrected for you as soon as possible and make sure it doesn't happen again."

Seriously?! It took you all fucking day to come up with that? If that's all you were going to send out, you could have done it like 6 hours earlier and saved us, and your employees, you know, those people who come to work every day so that your corporation can profit, a ton of headache. For the amount of time it took you I was expecting something informative, well put together and helpful.

Thanks for letting us know how much of a fuck you really don't give about us or your employees, their state of mind, and their paychecks, not to mention us, your third party vendor. —I DON'T Work in a Call Centre

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