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Tuesday, January 3, 2012

Cellphone company

Posted on Tue, Jan 3, 2012 at 2:09 PM

I just love the cellphone company that has the worst customer care dept I have ever met in ANY company to date. And trust me after 40+ years of living in Europe I have met some good ones. Put on hold, passed from dept to dept, for over an hour. Spoke with a technical advisor who at least agreed with me that there is no coverage at my home. But, how ironic cut off again as he passed me back to a different call taker. Back and forth we go again for another 30 minutes. They wanted faxed proof I live where I do, and then it all starts again. Finally on to Miss Personality who informs me that the engineer states there is limited coverage and the cancellation fee can not be waived. I assume this coverage is available if I climb up three stories with an aluminium dish on my head holding a 15ft antenna. Anyhow, of course they have a firm hold around your testicles and give it the final squeeze by oh my cutting you off. So funny I nearly wet myself laughing.

My advice to anyone in the same position... let's start recording these help lines and releasing them on the web. This message is recorded for training purposes seems to be a common theme, but sure haven't seen much improvement. —Roger

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