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Tuesday, August 30, 2011

Security is Non-Existent

Posted on Tue, Aug 30, 2011 at 1:58 PM

My boyfriend posted an ad for someone to buy his contract so he could take out one with a new company. The ad was answered and the phone call went smooth with the company rep saying, "Yes it's been transferred, have a nice day". Two weeks later we received a bill for the phone that was no longer in our possession. Upon calling the company to see why we were still receiving the bill they told us the phone was still in his name. So not only was the transfer not completed but the rep neglected to call us and tell us about it and we were getting billed for a couple hundred dollars in charges we didn't make. After many angry calls one rep finally cut off the phone so no other calls could be made from it and removed the charges that weren't made by us and we cancelled the cell. Today... we received an $800 phone bill from the place where we're no longer supposed to have a phone; it turns out it had not been cut off, it had not been tranferred, the charges had not been removed, and the number and pin have both been changed by the guy who currently has the phone. Not only does their security apparently not exist, but you can't trust anything the representatives of the company are telling you. —Krista

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